3CX Phone System

The 3CX Phone System is the software-based private branch exchange (PBX) phone system developed and marketed by the company, 3CX. The 3CX Phone System is based on the SIP (Session Initiation Protocol) standard and enables extensions to make calls via the public switched telephone network (PSTN) or via Voice over Internet Protocol (VoIP) services on premises, in the cloud, or via a cloud service owned and operated by the 3CX company. The 3CX Phone System is available for Windows, Linux, Raspberry Pi[1] [lower-alpha 1] and supports standard SIP soft/hard phones, VoIP services, faxing, voice and web meetings, as well as traditional PSTN phone lines.

3CX
Developer(s)3CX
Stable release
Version 18 Update 8 / September 2023 (September 2023)
Written inC++ and .NET
Operating systemMicrosoft Windows, Linux, macOS, IOS, Android
TypeVoice over Internet Protocol
LicenseProprietary
Websitewww.3cx.com

Nick Galea is the CEO and Founder of 3CX. He manages the company alongside key executives: Michael Borg as CTO, Natassia Allery as Global Sales & Support Director, and Ruth Elizabeth Abbott as Operations Director.

History

The product was developed by 3CX, an international VoIP IP PBX software development technology company as an open-standards, software-based PBX. First published as a free IP PBX product in 2006, the product was intended to provide a VoIP product for use in a Microsoft Windows environment.[3]

The first commercial edition of the product was launched in 2007. Reviews of the product have noted its easy configuration, management, and hardware compatibility.[4][5][6][7] Smith on VoIP commented in a blog post about 3CX that it was very easy to use.[8] In 2009, it was featured on the internet TV show Hak5.[9] On 7 June 2017, 3CX released version 15.5 with a feature set from WebRTC video conferencing, presence, chat, voicemail and a new Web Client. In the years that followed, Live Chat, SMS and Facebook integrations were added, as well as the Microsoft Teams in the latest V18.

In March 2023, 3CX announced that their desktop client had been taken over by hackers and spread malware after a supply chain attack.[10] The company has confirmed on their website and their community forum.[11] Also, cybersecurity technology companies CrowdStrike and SentinelOne wrote about this hack on their websites, with CrowdStrike mentioning there is suspected nation-state involvement.[12][13] In response to this, 3CX appointed Mandiant, a renowned American cyber security firm and subsidiary of Google. With their help, 3CX was able to review this incident in full.

In July 2023, in an effort to cater specifically to the needs of small businesses, 3CX announced the new edition "3CX Small Business". This offering draws upon the company's extensive experience with a global customer base of over 350,000. 3CX Small Business is designed to eliminate common challenges faced by small enterprises in adopting VoIP solutions. It features a user-friendly setup requiring no specialized IT skills, along with a comprehensive suite of functionalities accessible via as web client, mobile apps and desk phones.

Features

3CX Phone System consists of a number of software-based[14] components. The PBX, accessed and managed via a Web Client, PWA, Desktop App, Management & Admin consoles, softphone for Windows, and smartphone clients for iOS and Android.

The phone system can be used with either SIP phones or the clients, or a combination of the two. The PBX provides unified communications functionality including call recordings, multi-level IVR, call center features, voicemail to email, fax to email, integrated video & call conferencing, free live chat, SMS & MMS, inbound WhatsApp messaging, additional integrations with Facebook and a number of CRM platforms.

Release History
VersionBuild NumberRelease date
v18 - Update 8 18.0.8.939 September 2023
v18 - Update 7 18.0.7.441 April 2023
v18 - Update 6 18.0.6.908 February 2023
v18 - Update 518.0.5.415September 2022
v18 - Update 418.0.4.965July 2022
v18 - Update 318.0.3.450February 2022
v18 - Update 218.0.2.307December 2021
v18 - Update 118.0.1.234October 2021
v1818.0.0.1880August 2021
v16 - Update 816.0.8.9February 2021
v16 - Update 716.0.7.1078December 2020
v16 - Update 616.0.6.641August 2020
v16 - Update 516.0.5.611April 2020
v16 - Update 416.0.4.493December 2019
v16 - Update 316.0.3.676October 2019
v16 - Update 216.0.2.9105 July 2019
v16 - Update 116.0.1.27316 May 2019
v1616.0.0.158127 March 2019
v15.5 - Update 615.5.15502.630 August 2018
v15.5 - Update 515.5.13105.51 June 2018
v15.5 - Update 415.5.10244.41 March 2018
v15.5 - Update 315.5.8801.31 January 2018
v15.5 - Update 215.5.6354.21 November 2017
v15.5 - Update 115.5.3849.11 August 2017
v15.515.5.1694.01 July 2017
v15 SP515.0.62928.51 March 2017
v15 SP4609031 December 2016
v15 SP3599501 October 2016
v15 SP2593811 October 2016
v15 SP1567721 July 2016
v15560081 July 2016
v14 SP3491691 February 2016
v14 SP2470201 December 2015
v14 SP1458261 October 2015
v14442411 September 2015
v12.512.5.37957.88021 October 2014
v12 SP636097.676 June 2014
v12 SP535528.645 May 2014
v12 SP434902.64 March 2014
v12 SP333517.4653 November 2013
v12 SP232816.3972 October 2013
v12 SP132495.3621 September 2013
v11 SP41 February 2013
v11 SP31 December 2012
v11 SP21 November 2012
v11 SP11 September 2012
v111 July 2012
v10 SP610.240181 February 2012
v10 SP510.226861 December 2011
v10 SP410.220521 November 2011
v10 SP310.211971 September 2011
v10 SP210.204011 July 2011
v10 SP110.195471 May 2011
v1010.191171 March 2011
v09 SP49.1490110 November 2010
v09 SP39.1450716 October 2010
v09 SP19.137631 July 2010
v08 - Update 48.0.1082429 January 2010
v088.0.94142 October 2009
v07.107.01.658917 April 2009
v077.0.42494 December 2008
v06.16.1.179312 September 2008
v066.0.61223 June 2008

Table created according to the "3CX Phone System Build History".[15]

See also

Notes
  1. 3CX stopped Support for Raspberry Pi-Based PBX Systems. They may still be used as SBCs [2]

References
  1. "Install your PBX on a credit card size Raspberry Pi device". 3CX. 2019-02-22. Retrieved 2019-03-27.
  2. "Raspberry Pi4 PBX Users: Migrate to StartUP". 3CX. 2022-09-13. Retrieved 2023-09-01.
  3. Alexis Argent (2009-09-30). "VoIP Uncovered » Why 3CX? Interview with Nick Galea, the CEO of 3CX". Blog.voipon.co.uk. Retrieved 2017-02-28.
  4. "Latest Topics | ZDNet". Reviews.zdnet.co.uk. 2015-06-30. Archived from the original on 2009-06-18. Retrieved 2017-02-28.
  5. "3CX - 3CX Phone System for Windows review". IT Reviews. Unusual Publishing Ltd. 2008-04-14. Archived from the original on 2008-07-06. Retrieved 2018-06-18.}
  6. "Unified Communications". Vipplanet.com. Retrieved 2017-02-28.
  7. Wright, Karl. "3CX Phone System Free Edition [Computer Shopper]". expertreviews.co.uk. Dennis Publishing Limited. Archived from the original on 2009-04-17. Retrieved 2018-06-18.
  8. "3CX Review | DIY PBX". Smithonvoip.com. Archived from the original on 2020-09-17. Retrieved 2017-02-28.
  9. "Episode 503 – Build a free VoIP PBX in under 10 minutes – Start programming a USB Dev Board for less than $20 | Technolust since 2005". Hak5.org. Archived from the original on 2021-04-11. Retrieved 2017-02-28.
  10. Jourdan, Pierre (2023-03-30). "3CX DesktopApp Security Alert". 3CX. Retrieved 2023-04-16.
  11. "3CX DesktopApp Security Alert". 3CX Forums. 30 March 2023. Retrieved 2023-04-16.
  12. CrowdStrike (2023-03-29). "CrowdStrike Prevents 3CXDesktopApp Intrusion Campaign". crowdstrike.com. Retrieved 2023-04-16.
  13. Guerrero-Saade, Juan Andrés (2023-03-29). "SmoothOperator | Ongoing Campaign Trojanizes 3CXDesktopApp in Supply Chain Attack". SentinelOne. Retrieved 2023-04-16.
  14. "3CX Review | Under the Lid of the Software Revolution". www.uctoday.com. 2017-04-18. Retrieved 2018-04-11.
  15. "3CX Phone System Build History". www.3cx.com. Retrieved 2018-05-07.
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