Argos (retailer)

Argos is most well known for its traditional high street catalogue stores. The Argos shopping process had involved completing a small order form with the catalogue numbers of the desired items. Argos provided red pencils (formerly small blue ballpoint pens, then blue pencils) in shops for this purpose. The order form was taken to the checkout and the items paid for, then the customer was given a receipt which indicated where they should wait for their items to be brought to them from the storeroom. Additionally, "Quick pay" kiosks were also available to place orders and pay. Upon handover of the goods (if shopping using the catalogue number method), the receipt was stamped "RECEIVED" by the shop to ensure that it could not be reused.

In October 2012, Argos announced that they would close some of their catalogue shops in 2013. Thus fewer catalogues would be made available nationwide. This was decided after a significant profit fall, and also to boost the popularity of their online shop.[23]

Since Sainsbury's acquired Argos, more and more standalone stores have been moved into a nearby Sainsbury's store. On 25 September 2019, Sainsbury's announced that over 50 Argos stores would be closing or relocating in order to cut costs. Stores also began to feature digital computers as well as printed catalogues to save costs.

In July 2020, Argos announced that it would be discontinuing production of its printed catalogue after 47 years.[24] In-store customers now order via in-store terminals that access the electronic catalogue.

Since the 2016 Sainsbury's takeover, Argos Collection points have been installed inside smaller Sainsbury's supermarkets unable to accommodate a full in-store concession, and inside some Sainsbury's Local convenience stores, with 317 locations as of May 2019.

Despite Argos being known as a high street catalogue retailer, around 58% of sales are now derived online, with the Argos website being the third most visited retail website in the United Kingdom. Customers can shop and pay for their items online and get the item either delivered or "fast tracked".

Argos Financial Services (formerly Argos Credit and Insurance) provides credit to enable the cost of purchases to be spread over a defined period of time. Since the Sainsbury's takeover of Argos, the Argos Financial Services division has been part of Sainsbury's Bank.

In August 2006, Barclays and Argos announced a joint venture to produce an Argos credit card (in the same year Barclays also joined with Thomas Cook).[25][26] Argos cancelled its contract with Barclaycard and a new Argos credit card was announced in 2012, this time in conjunction with Vanquis Bank.[27][28]

Home Retail Group acquired Argos in 1998 and acquired the Irish homeware chain Homestore & More in 2007. During 2007, Home Retail Group launched a trial of five Homestore & More shops in England, situated in Aylesbury, Abingdon, Cambridge, Harlow and Cheltenham. These stores were operated by Argos.[29][30] The Harlow shop also included a "BedStore&More".[31] The trial was abandoned in February 2012, and the English stores closed.[32]

The Irish shops still operate, as well as two stores in Scotland, with HRG's remaining interest sold in May 2013.

Argos operated a financial services price comparison website, in conjunction with BeatThatQuote.com.[33] In January 2012, ArgosCompare was taken offline, as it did not comply with new guidance issued by the UK Financial Service Authority.

On 15 June 2011, Argos TV was launched on Sky channel 642 and online.[34] On 25 October 2011, the channel was added to Freesat on channel 819.[35]

On 19 September 2012, Argos TV launched on Freeview nationwide on channel 55 for a limited set of hours, as well as full-time in Manchester on channel 59.[36] As part of a reshuffle of the Freeview EPG, the Manchester version moved to channel 54 on 17 October 2012. Argos had leased the Sky EPG slot from JML Direct TV for 12 months to trial the channel and also used JML's facilities in Kentish Town.[37]

The channel broadcast 24 hours daily, and was produced by ETV Media Group, with four hours of live programming each weekday, and eight hours a day at weekends.[38] Viewers were able to purchase items and collect them from local Argos shops through the retailer's "check and reserve" service.

In 2013, the channel was removed from Freesat on 9 May, Freeview on 12 May and Sky on 13 May 2013 in order for Argos to focus resources in other areas. On Sky, it was immediately replaced with JML Living.[39]

Argos is the registered owner of a number of brands, which feature on a substantial number of products contained within the catalogue, including: Challenge,[40] Visiq,[41] Pro Action,[42][43] Cookworks,[44] Beanstalk,[45] Pro Fitness,[46] Opticom,[47] Grosvenor,[48] Steamworks,[49] Aquarius,[50] Coolworks,[51] Elevation, Acoustic Solutions, Mega Games and the now defunct Elizabeth Duke.[52][53]

In January 2009, Argos also struck a deal to take over the brands Alba, Bush,[54] and Chad Valley.[55] In January 2015, Argos took over the rights to sell the Cherokee clothing line from Tesco,[56] however this was phased out in 2017 in favour of Sainsbury's own Tu brand of clothing.

The company was founded in 1964. It sells furniture and home items such as beds and towels. Sainsburys bought the business in 2016 and merged it with Argos and it is now legally a trade name of Argos.[57]

Former Argos logo, used between 1999 and 2010

In October 2009, it was announced that the Argos visual branding would be undergoing changes from 2010. This began on 23 January, with the relaunch of the main shopping website, and a new logo. The websites claim to make shopping with Argos more accessible. The careers website, and the release of the Spring/Summer 2010 catalogue were also relaunched. The company expected that the rebranding process would take "a number of years",[58] at a cost of £70 million.[59]

Argos Extra shop in Cambridge in 2008. The 'Extra' brand was phased out in 2010.

As part of the Autumn/Winter 2010 rebrand, all Argos Extra shops were planned to be branded simply as "Argos" when they were refitted. Former "Extra" marked lines would be available in all shops, although stock levels would entirely depend on the area's demand for that particular line, with lower-demand products having to be ordered in to that shop.

As of 2018, a small number of older stores in operation remained unchanged with the original pre-2010 branding, store layouts and digital calculator-style 'stock checker' terminals (products' item numbers found in the catalogue could be entered to display in-store availability), while other stores had received a modern revamp with new branding, store layouts, colour scheme and touch-screens which could be used to browse all items, view details and photos, and check their stock availability.

The Argos Catalogue[60] was published twice a year in paperback book form - a Spring/Summer edition in January and an Autumn/Winter edition in July. This event was known internally as a Cat Launch, and individual stores quite often held party-like festivities to drum up public excitement. Each catalogue had well over 1,600 pages containing brief descriptions of items, photographs, prices and an associated catalogue/item number. Shop-floor copies were ring-bound and the pages were individually laminated. Since the Autumn/Winter 2015 issue, the catalogues were reduced in shape by 1.5x compared to previous issues published over the years.

Catalogues were complemented throughout the year by occasional and seasonal sales flyers, offering price reductions on existing deals. Other products were sometimes available in flyers, such as ex-catalogue goods at reduced prices, especially after the launch of a new catalogue.

In March 2006, Argos carried out a trial of a new catalogue branded Argos Home in over 100 stores in the United Kingdom. This proved successful, and on 5 August 2006, it launched the second Argos Home catalogue, this time in all 200 Argos Extra stores. The catalogue only contained home furniture and styling tips for the current season. Most items displayed in the Argos Home catalogue were also available in the main catalogue. There were occasionally new lines in the Home catalogue which may not have been available at the time the main catalogue went to print. A Christmas mini-catalogue was also released each October.

It was announced on 29 July 2020 that Argos would no longer print paper catalogues and would instead list its products online only.[61] Over the course of 93 editions, around 10 million copies were printed per edition at its peak.[62] The digital catalogue can also be browsed using in-store screens.

In July 2002, Argos sparked a political controversy in Scotland, when it sacked several workers for refusing to work on a Sunday.[67] This action would have been illegal in the rest of the United Kingdom, as the Sunday Trading Act 1994 gave shopworkers in England and Wales the right to refuse Sunday work (unless they were employed to work solely on a Sunday).

The 1994 Act did not apply to Scotland, as there was no legislation regarding Sunday trading applicable to Scotland. Although Argos later retracted its decision to sack the workers and to enforce a Sunday working clause in Scottish employee contracts,[68] its actions led to the passing of the Sunday Working (Scotland) Act 2003 which extended the legal right of employees to refuse Sunday working to include shopworkers in Scotland.

In May 2002, Argos, along with rival retailer Littlewoods Index, was accused by the Office of Fair Trading of price fixing goods from toy manufacturer Hasbro.[69] The decision reached in 2003 resulted in Argos being fined £17.28 million,[70] however, an appeal in 2005 led to that being reduced to £15 million.[71] Argos boss Terry Duddy gave evidence along with David Snow, Jonathan Ward, Alan Cowley, and Ian Thompson.[72] Argos and the other companies appealed to the Court of Appeal, which dismissed the case and ruled in favour of the Office of Fair Trading in October 2006.[73]

In February 2008, Chinese manufactured sofas from Argos and other retailers Land of Leather and Walmsleys were featured in a BBC Watchdog report on skin irritation.[74] The Chinese manufacturer, LinkWise, denied that the furniture was to blame for the incidents. Watchdog praised Argos for its speedy voluntary recall of the affected products, compared to the two other retailers involved. However, during a lengthy case ending in 2010, customers won compensation against the company.

In January 2009, the higher price that Argos charged for goods in Ireland, compared to the United Kingdom, attracted criticism.[75]

In 2012, Argos withdrew from its involvement in the controversial Workfare scheme introduced by Prime Minister David Cameron. Argos and its parent company Home Retail Group were heavily criticised by some for their involvement in the scheme failing to offer jobs to those who successfully completed the course. An internal company poster produced by Home Retail Group's owned Homebase, supporting unpaid work to boost profits was leaked to the public, and led to the discontinuation of workfare by all companies within the Home Retail Group and several other major companies.[76]