Aetna

Aetna Inc. (/ˈɛtnə/) is an American managed health care company that sells traditional and consumer directed health care insurance and related services, such as medical, pharmaceutical, dental, behavioral health, long-term care, and disability plans, primarily through employer-paid (fully or partly) insurance and benefit programs, and through Medicare.[4] Since November 28, 2018, the company has been a subsidiary of CVS Health.[5]

This article is about the health insurance company. For other uses, see Aetna (disambiguation).

Aetna Inc.
TypeSubsidiary
IndustryManaged health care
FoundedMay 28, 1853 (1853-05-28) (as Aetna Life Insurance Company)
FounderEliphalet Adams Bulkeley
HeadquartersHartford, Connecticut, U.S.
Area served
United States and expatriates
Key people
Karen S. Lynch
(CEO, CVS Health)
Dan Finke
(President, Health Care Benefits Segment (HCB), Aetna)
ProductsHealth insurance
Revenue$60.6 billion (2018)[1]
Number of employees
47,950 (2018)
ParentCVS Health (2018–present)
Subsidiaries
Websitewww.aetna.com
Footnotes / references
[2][3]

The company's network includes 22.1 million medical members, 12.7 million dental members, 13.1 million pharmacy benefit management services members, 1.2 million health-care professionals, over 690,000 primary care doctors and specialists, and over 5,700 hospitals.[3]

Aetna is descended from Aetna (Fire) Insurance Company of Hartford, Connecticut.[6] The name of the company is based on Mount Etna, at the time the most active volcano in Europe.[7]

History

1800s
  • 1819: Thomas Kimberly Brace becomes the principle founder and developer of the Aetna (Fire) Insurance Company, established in Hartford.[8] Brace served as the company's first President (and would remain on the Board of Directors until his death in 1860).[9] Henry Leavitt Ellsworth, Yale graduate and attorney, became the second president of Aetna (Fire) Insurance Company, succeeding Thomas Kimberly Brace. Ellsworth, who later became the first U.S. Patent Commissioner, served as Aetna's president until 1821, when he resigned. He continued as a director at the company for another 16 years. Ellsworth's brother, William Wolcott Ellsworth, also served as a director, as well as the company's first general counsel.[10]
  • 1820: Brace authored the rewriting of the company Charter allowing Aetna to underwrite life insurance and annuities, earning Brace the title of "father" of American life insurance. [11]
  • On May 28, 1853, the Annuity department separated from Aetna Insurance to be incorporated as the Aetna Life Insurance Company, with Eliphalet Bulkeley as president.[7][12][13] The fire insurance company went on to become part of Connecticut General, which merged into Cigna.
  • On November 29, 1853, J. B. Bennett was appointed general agent of the company.[14]
  • 1854: Aetna hired its first full-time employee, Thomas O. Enders, who later became president of the company.[7]
  • 1857: Aetna moved to new offices on Hungerford and Cone Streets in Hartford. The Panic of 1857 caused the closing of many businesses. Eliphalet Bulkeley blocked a move to liquidate the company during the economic downturn.[7]
  • During the 1850s, The Aetna Insurance Company issued life insurance policies on an undetermined number of African-American slaves, naming their owners as beneficiaries.[15][16]
Aetna Insurance Company and Aetna National Bank, Hartford, Conn, stereoscopic view, ca. 1860
  • 1861: Aetna began offering life insurance policies which paid dividends to policyholders just as the mutual life insurance policies did.[17] Aetna introduced its new service with higher commissions for its agents.[18] Life insurance policy sales grew during the American Civil War.[18]
  • 1864: By 1864, Aetna had increased its volume of business by 600% over 1861 and its annual premium income exceeded one million dollars.[18][19]
  • 1865: Due to the increased financial resources, by 1865 Aetna met the stringent regulatory requirements placed on life insurance companies in Massachusetts and New York and was authorized to begin soliciting business in these states.[7]
  • 1867: Company income rose from $78,000 in 1861 to $5.129 million by 1867. Aetna moved to its third home office at 670 Main Street, Hartford.
  • 1868: Aetna altered its business practices, hiring its first actuary and abandoning the half-note premium system in favor of an all-cash premium plan.
  • 1872: Eliphalet A. Bulkeley died and Thomas O. Enders became president.[7][20]
  • 1878: Aetna increased its capitalization from $150,000 to $750,000.[7]
  • 1879: Enders resigned as president and Eliphalet Bulkeley's son Morgan G. Bulkeley replaced him.[20]
  • 1888: Aetna purchased its fourth home office at 650 Main Street. It was the first building Aetna actually owned, and Aetna's home office for the next 42 years.[7]
  • 1891: Aetna issued its first accident policy to Morgan Bulkeley.[21]
  • 1892: Aetna held its first general agents conference in Chicago.[7]
  • 1899: Aetna began offering health insurance policies.[22]

1900s
The Aetna headquarters building in Hartford, designed by James Gamble Rogers in 1931, is the largest colonial-revival building in the world.
  • 1902: Aetna created an Accident and Liability department to offer employers' liability and workmen's collective insurance, alongside the growing strength of the Progressive social reform movement.[18] This would become the cornerstone of the Aetna Accident and Liability Company.[7]
  • 1903: An Engineering and Inspection Division was created to improve workplace safety.[7]
  • 1904: Aetna introduced its first corporate seal.[23] The logo portrayed the company's home office bursting out from within a globe, with large block typeface spelling out Aetna's ranking.[7][23]
  • 1907: Aetna began offering automobile insurance.[18] This business developed into the Aetna Casualty and Surety Company.[7]
  • 1908: Aetna hired its first home office female employee, Julia Kinghorn, a telephone switchboard operator.[24]
  • 1910: Under the management of E. E. Cammack, Aetna began using Hollerith punched cards machines for tabulating and hired 35 women to input mortality statistics on keypunch machines, the company's first female home office clerks.[7]
  • 1911: Aetna began its first national advertising campaign. The same year, Aetna formed a bond department to market fidelity and surety coverages.[7][25]
  • 1912: Aetna introduced the first combination automobile policy, with several separate types of coverage combined into one contract. Several Aetna insureds were killed on the RMS Titanic.[7]
  • 1913: Aetna formed its second affiliate, the Automobile Insurance Company, to write fire insurance on cars.[26] This soon expanded to include windstorm, tornado, leasehold, and ocean and inland marine insurance. Aetna formed a Group department to sell group life insurance.[25]
  • 1917: Aetna's name changes to Aetna Casualty and Surety Co.[26]
Aetna insurance being sold in Maryland in 1924
  • 1924: By 1924, Aetna had $94 million, 43% of its assets, invested in farm mortgages.[7] That year, Aetna acquired The Standard Fire Insurance Co.[26]
  • 1960: Aetna expanded outside the U.S., buying a Canadian company, Excelsior Life Insurance Company.[26]
  • 1968: In 1968, Aetna bought a majority interest in Producer's and Citizen's Cooperative Assurance Company of Sydney, Australia. Also in 1968, Aetna's stock debuted on the NYSE.[26]
  • 1970: Aetna's Pension, Casualty and Life Division under the direction of B.E. Burton, President and Lead Actuary, saw billion-dollar growth in the post-ERISA pension administration segment.
  • 1981: In 1981, Aetna bought a 40% interest in two Chilean companies, and soon thereafter invested in ventures in England, Spain, Hong Kong, Taiwan, Indonesia and Korea.
  • 1996: Aetna sold its property and casualty subsidiary to The Travelers Companies.[27] Also in 1996, Aetna acquired U.S. Healthcare, founded by Leonard Abramson.[28] The company's name changed to Aetna Inc.[18]
  • 1998: In 1998, Aetna bought NYLCare Health Plans for $1.05 billion, adding 2.2 million members.[19]
  • 1999: Aetna bought Prudential HealthCare for $1 billion, making it the largest provider of health benefits in the U.S., with more than 21 million members.[29]

2000s
Aetna office in Whitpain Township in Pennsylvania, as seen in 2012
  • 2000: Aetna hired John Rowe as CEO and president.[30] Rowe cut over 10,000 jobs and raised insurance premiums between 11 and 13 percent per year.[31][32] Under Rowe, the company spent more than $20 million to revamp its computer systems, enabling the company to identify and discontinue unprofitable accounts. Within a few years, Aetna shed 8 million covered lives due to premiums that customers could no longer afford.[33] Also in 2000, Aetna sold its financial services and international businesses to ING Group for $7.7 billion,[34] spun off its health business to its shareholders, thus focusing its business as an independent health and group benefits company.[35] Aetna publicly apologizes for issuing coverage for the lives of slaves during the 1850s.[36][15][16]
  • 2001: Aetna recruited global public relations and marketing executive Roy Clason Jr. to lead the company's reputation management strategies during Aetna's multi-year corporate turnaround campaign.
  • 2002: In 2002, Rowe shrunk Aetna's customer base from 19 million members to 13 million by abandoning unprofitable markets, including almost half of the counties nationwide in which it offered Medicare products.
  • 2006: John Rowe stepped down as CEO and executive chairman of Aetna.[37]
  • 2007: Aetna acquired plan operator Schaller Anderson in July, signaling a push into the growing business of running plans for Medicaid and the State Children's Health Insurance Program.[38][39]
  • 2008: Aetna CEO Ron Williams received $38.12 million in executive compensation.[40][41] Also in 2008, Aetna began offering pet health insurance through Pets Best Insurance Services.[42][43]
  • 2009: On September 22, more than 200 people gathered in front of Aetna's Hartford headquarters to call for a public health insurance option they said is essential to true national health care reform.[44] On October 2, Connecticut Attorney General Richard Blumenthal and Healthcare Advocate Kevin P. Lembo asked Aetna and four other insurance companies for information the companies may have sent policyholders regarding the impact of proposed legislation on Medicare Advantage and prescription drug programs. According to Blumenthal, some insurance companies exaggerated or stretched the impact of health care reform.[45] On November 3, US Senator Tom Harkin, chairman of the Committee on Health, Education, Labor and Pensions, launched an investigation into health insurance pricing, asking Aetna and three other major insurers to justify their pricing practices.[46] Also in November, Aetna announced the layoff of 3.5% of its work force, 625 employees.[47][48][49] On November 30, Aetna CEO Ron Williams told analysts that Aetna would increase prices in 2010 and force 600,000 to 650,000 Aetna customers to drop their coverage.[50][51] Aetna filed a $4.9 billion correction to its 2008 health insurance regulatory filings on December 7, 2009. The new filings showed that Aetna spent less on small business health care than previously reported.[52]

2010s
Aetna office building in Omaha, Nebraska
Aetna building and grounds in Bismarck, North Dakota
  • 2010: Aetna and Continuum Health Partners had a contract dispute affecting coverage at various New York hospitals, and the contract lapsed.[53] In July, a new contract was signed and coverage applied retroactively to the contract lapse.[54]
  • 2012: Aetna introduced a new company logo, designed by New York-based Siegel+Gale.[55]
  • 2012: In June 2012, Aetna and Inova Health System announced a joint venture creating a new health insurance company, Innovation Health.[56][57]
  • 2015: On July 3, 2015, Aetna announced that it planned to acquire Humana for US$37 billion in cash and stock.[58]
  • 2017: On January 23, 2017, John D. Bates, United States District Judge for the District of Columbia, blocked Aetna's merger with Humana, saying it would leave senior citizens with fewer options for Medicare coverage.[59][60][61][62] On February 14, 2017, Aetna and Humana officially ended the $34 billion merger agreement, after judges ruled against the merger a second time.[63]
  • 2017: Aetna and Banner Health announced a joint venture creating a new health insurance company, Banner|Aetna.[64]
  • 2017: In June 2017, the company announced plans to move its headquarters to New York City in late 2018.[65] After CVS announced the acquisition of Aetna in December 2017, CVS announced that the company's headquarters would remain in Hartford, scrapping plans to move to New York City.[66]
  • 2017: On December 3, 2017, CVS Health announced the acquisition of Aetna for $69 billion.[67][68][69] Larry Merlo became chief executive of the two brands.[70] Aetna CEO Mark Bertolini resigned and Aetna President Karen S. Lynch took over Aetna operations.[71]
  • 2018: On November 28, 2018, CVS Health completed the acquisition of Aetna.[72][73]

2020s
  • 2020: In November, Karen Lynch was named CEO of CVS.[74]
  • 2021: In February, Lynch announced that Aetna would begin offering individual plans through ACA exchanges in 2022.[75]

Lawsuits and regulatory action

1999

2000
  • The U.S. Court of Appeals affirmed a $1.855 million federal jury award for Brokerage Concepts Inc. (BCI) against Aetna U. S. Healthcare (formerly U. S. Healthcare), its Pennsylvania subsidiary, and one of its former senior executives, Richard Wolfson. In its suit, BCI accused Aetna U. S. Healthcare of tortious interference with contractual relations. BCI alleged the managed-care company used its economic power in the business of prescription drug sales to coerce one of BCI's clients, the "I Got It at Gary's" pharmacy chain, into using another Aetna U. S. Healthcare subsidiary, Corporate Health Administrators, as its health benefits management firm. According to the suit, Aetna U. S. Healthcare threatened to drop "I Got it at Gary's" from its pharmacy network if the company didn't switch to Corporate Health Administrators.[79]

2001
  • The Maryland Insurance Commissioner ordered five Maryland health plans to pay a total of $1.4 million in penalties for failing to comply with the state's claims payment practices; Aetna was cited twice and ordered to pay the largest fine of $850,000.[80]
  • The State of Texas fined Aetna $1.15 million for failing to promptly pay doctors and hospitals for services. Texas Insurance Commissioner Jose Montemayor also ordered Aetna to pay restitution to physicians and health care providers who did not receive timely payment for claims.[81]

2002

2003
  • To settle a class-action lawsuit between Aetna and 700,000 physicians and medical societies, Aetna agreed to streamline communications, reduce administrative complexity, and improve the quality of the health care system. The lawsuit was settled for $470 million and charged Aetna with systematically reducing payments to physicians and overriding their treatment decisions.[83]
  • Aetna and the American Dental Association (ADA) announced a class-action settlement by dentists who accused Aetna of interfering with dental procedures to cut costs and required dentists to comply with excessive paperwork. The settlement called for Aetna to pay $4 million to 40,000 to 50,000 dentists and $1 million to the ADA Foundation, a charitable group.[84]
  • Georgia Insurance Commissioner John W. Oxendine fined Aetna's Prudential Health Plan $100,000 for violating Georgia's prompt pay law by delaying claims payments. Aetna companies had been fined four previous times by Oxendine's office, in 2000 and again in 2002, for a total of $411,200.[85]

2007
  • The New Jersey Department of Banking and Insurance filed an administrative order levying a $9.5 million fine against Aetna for refusing to cover certain services provided by out-of-network providers—including emergency treatment—in violation of New Jersey rules and regulations.[86]

2009
  • Former Aetna employee Cornelius Allison of Darby, Pa., filed suit against Aetna in U. S. District Court in Pennsylvania after hackers gained access to a company website holding personal data for 450,000 current and former employees, as well as job applicants. The suit charged Aetna with negligence, breach of contract, negligent misrepresentation and invasion of privacy.[87]
  • The Arizona Department of Insurance fined Aetna Life Insurance Company and Aetna Health, Inc. after examination of their practices exposed multiple violations of Arizona insurance laws. The department found that Aetna violated state laws governing areas of health insurance operations, including Aetna's: failure to provide policyholders with information about their rights on appeals of medical claims or services denials; failure to acknowledge receipt of policyholder appeals; failure to notify policyholders about appeal decisions/outcomes; and, in some appeals involving the denial of services for potentially life-threatening conditions, failure to inform policyholders of their decision within the required, expedited time frames.[88]

2010
  • Aetna paid a $750,000 fine as part of a settlement with the New York Insurance Department related to the company administering an affordable healthcare plan for the state. Aetna's violations included: failing to provide a required 30-day notice of rate increases to about 946 members in 2007, failing to provide notice to 1,406 terminated workers of their rights to convert to another policy, failing to report enrollment data from May 2007 through August 2008, and failing to respond to Insurance Department requests for data in March 2008.[89]

2018

2021
  • On September 11, 2021, attorney Brian Adesman filed suit against Aetna in a federal class action lawsuit, alleging that "in administering the Aetna Plans, Aetna treats mental health as less important than physical health."[96] Regarding the lawsuit, attorney Brian Adesman was reported in the media saying, "Insurance companies are not above the law and profits can’t come before people."[96]

Life insurance policies on slaves

In 2000, Deadria Farmer-Paellmann, head of the nonprofit Restitution Study Group of Hoboken, New Jersey, disclosed that, from approximately 1853 to 1860 Aetna, had issued life insurance policies to slaveowners covering the lives of their slaves.[97]

The same year, Aetna acknowledged that concrete evidence exists for Aetna issuing coverage for the lives of slaves and released a public apology.[36]

In 2002, Farmer-Paellmann brought suit against Aetna and two other companies in federal court asking for reparations for the descendants of slaves. The lawsuit said Aetna, CSX and Fleet were "unjustly enriched" by "a system that enslaved, tortured, starved and exploited human beings." It argued that African-Americans are still suffering the effects of two and a half centuries of enslavement followed by more than a century of institutionalized racism. The complaint blamed slavery for present-day disparities between blacks and whites in income, education, literacy, health, life expectancy and crime.[15]

This suit was dismissed, and the dismissal largely upheld on appeal.[98][99]

In 2006, Farmer-Paellmann announced a nationwide boycott of Aetna over the issue of reparations for its policies covering slaves. Aetna stated that its commitment to diversity in the workplace and its investment of over $36 million in such areas as education, health, economic development, community partnerships, and minority-owned business initiatives in the African-American community are more effective at aiding descendants of slaves and African-Americans in general than making restitutions for Aetna's life insurance policies on slaves.[100][101][102][103][104][105]

Lobbying and campaign contributions

Aetna has spent more than $2.0 million in 2009 on lobbying.[106] The company spent $809,793 between January 2009 and the end of March 2009—up 41 percent from the same period in 2008.[107] Aetna's campaign contributions include more than $110,000 (~$137,031 in 2021) to US Senator Joe Lieberman (ID-CT) in 2009.[108] From 2005 through 2009, Aetna contributed $56,250 to Senator Max Baucus (D-MT), chairman of the Senate Finance Committee, making Aetna the senator's seventh highest contributor over that time period.[109]

See also
An Aetna-sponsored display at the Philadelphia Flower Show in 2019
Related topics

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