Automatic renewal clause

The legislation of the United States encompasses a federal and a state jurisdiction. States jurisdictions vary in terms of the regulation of the clause.[10] Some states such as Florida, New York , Michigan, California and Illinois have enacted statutes governing the evergreen clause while others such as Louisiana do not have any such statutes.[1][11][12]

California is a heavily populated and economically significant state. It hosts a number of e-commerce, software development and digital media services' companies.[13] In line with the California Business & Professional Code 17600-06 statute, the clause is enforceable in subscription services' contracts.[14] It details that contracts should be “Clear and conspicuous” which entails "larger in size or contrasting in type, font, or color than surrounding text and in close proximity to the signature."[15]

The Automatic Contract Renewal Act (815 ILCS 601/1) of Illinois emphasizes on contract transparency,"where such contract automatically renews unless the consumer cancels the contract, shall disclose the automatic renewal clause clearly and conspicuously in the contract, including the cancellation procedure", and communication of contract renewal to customers,"Written notice shall be provided to the consumer no less than 30 days and more than 60 days before the cancellation deadline pursuant to the automatic renewal clause", as legally customary for organizations employing this clause in their contracts. The applicability of the act does not extend to "business-to-business contracts" or "banks, trust companies, savings and loan associations, savings banks, or credit unions licensed or organized under the laws of any state or the United States, or any foreign bank maintaining a branch or agency licensed or organized under the laws of any state of the United States, or any subsidiary or affiliate thereof."[6]

The clause is regulated under the Consumer Rights Act 2015 in the United Kingdom which "aims to protect consumers against unfair contract terms and notices". Just as in the case of the Automatic Contract Renewal Act (815 ILCS 601/1) of Illinois, this act also emphasizes on contract transparency with regards to contract duration and cancellation, "Your customer needs to know how long their contract is due to run and how to cancel it (if they don’t want it renewed)". It highlights that "fair terms" should be employed in the contract to prevent consumers from harm. Examples of the unfair terms, listed below, have also been described in the act.[16]

• “This will be a rolling contract that will automatically renew unless you contact us 24 hours prior to renewal in order to cancel.”[16]
• “After expiry of the initial term, 3 months’ notice of cancellation is required…”[16]

The above two examples link to the provision of insufficient information to the consumer and inclusion of "Over-lengthy notice periods" in contracts.[16]

The clause is employed in Business to consumer, business-to-business and business-to-government lease contracts.[17][18]

Twin Metals has an auto-renewal mineral lease for the Superior National Forest of Minnesota

Twin Metals, a U.S based mining conglomerate, has signed multiple, auto-renewal mineral leases with the Federal Government of United States. One of which allows the conglomerate to mine in the Superior National Forest of Minnesota for copper and other metals.[19] During 2016, the United States Department of Agriculture noted concerns regarding the environmental damage in the Superior National Forest as a result of mining. This led to a point where an appeal was put forth for the prohibition of mining practices in the "234,000 acres" of Superior National Forest land for "20 years". However, the presence of the clause permitted Twin Metals to legally retaliate against the decision.[18]

Radio Rentals, a U.K. based consumer goods and services company specializing in appliance retail and rental,[20] adopted a 2-3-4 years rental policy whereby consumers who were unable to afford an item rented it for a period of 2, 3 or 4 years. The commercial contract was inclusive of evergreen clause and detailed that the rented item must be purchased towards the end of the rental period to prevent the contract from renewing automatically for another rental term.[17]

A number of digital media companies have been reported to adopt a unique marketing approach. In line with it, consumers are allowed to use the services offered for a limited period of time without any costs. Towards the end of this period, unless cancelled by the consumer, they are automatically subscribed to the service.[21]

Amazon Prime is an auto-renewing subscription service

Amazon.com, an American e-commerce multinational corporation, offers a multitude of online services such as Amazon Prime, Amazon Web services, Alexa and so forth to its consumers.[22] Amazon Prime is a paid subscription service which provides consumers with exclusive content and services and these subscriptions renew automatically towards the end of the period.[23] A similar business model has been adopted by online audio services' companies such as SoundCloud and Apple Music.[24] [25]

In terms of insurance policies, the clause is widely used by companies such as UnitedHealth Group (USA), Allianz (Germany), Nippon Life (Japan), Life Insurance Corporation of India, Zurich Insurance Group (Switzerland), MLC Limited (Australia) and so forth.[26][27][28][29][30] Given the types and coverage of insurance policies, certain insurance contracts such as property and medical have been noted more by media agents -such as newspapers- than others to inculcate this clause.[2][30] The notice transmission and active cancellation periods of auto-renewals for these policies vary by country and region. In some cases, insurance companies may also increase the monthly payments for certain types of insurance policies in successive renewal periods.[5]

Mobile phone services in the telecommunications industry and gym memberships in the fitness industry are also auto-renewed.[1]

In 2019, Mobile telecommunications network (MTN) company launched a subscription based mobile phone service in South Africa. The service was a 1MB mobile data plan that renewed automatically charging consumers "40c per megabyte every time they ran out of data" . Following this, it was highlighted that this was simply another form of an Out-of-Bundle Data Usage plan. As a result of the consumer backlash, the company was forced to withdraw its data plan.[31]

Some gyms may renew their long term memberships with an advance notice of less than a month

Ashbourne Management Services is a UK based company mainly involved in the fitness industry. The company overseas and offers services for the development and management of gym contracts and collection of gym subscription fees.[32] The company was found to renew its long term contracts (usually more than 12 months) with an advance notice of less than a month. Complaints were filed against this practice by two individuals which were deemed as just by the court with the ruling in the favor of the claimants.[33]

Contracts inclusive of the auto-renewal clauses can be terminated on the grounds of contract breach, mutual agreement of parties and some peculiar circumstances.[2]

The parties may wish to renegotiate or change the legal agreement. This could be achieved by dissolving the current contract and drafting a new one with the renegotiated obligations. In the case where one party has failed to honor its contractual obligations, the contract would terminate regardless of the clause and in some cases, compensations and settlements might be due. It should be noted, however, that some countries have laws governing the time length of contractual breach after which the contractual relationship can be voided.[1] Lastly, contracts can also be cancelled on the basis of certain circumstances in areas such as healthcare.[2]

The contract will also be cancelled if the one party informs the other of its intent to discontinue the contractual relationship within the advance notice period detailed in the terms of agreement.[34] Generally, this letter of intent is either provided some time before a specified number of days prior to the end of the contract, "This agreement shall automatically renew for another one (1) year term, unless either party provides notice to the other of its intent to terminate this agreement not less than thirty (30) days before the end of the then current term." or during a specified number of days before the end of the contractual period, "This agreement shall automatically renew for another one (1) year term, unless either party provides notice to the other of its intent to terminate this agreement within thirty (30) days of the end of the then current term." The letter of intent can be issued at any point in time before the specified number of days in the first case, while in the second one it must be issued within the highlighted number of days.

Apart from the legalities associated with the clause, a major issue linked to its usage is that of deceptive practices such as consumer fraud, unjust enrichment and violations of trade practices.[1][4] Companies often inculcate this clause in their contracts to increase their revenues and profitability. Often, it is used in conjunction with other unfair trade practices such as overpricing.[4]

This is largely due to contract transparency whereby firms do not communicate enough or explicit information to consumers regarding the consent and advance notice time period of the auto-renewal clauses present in their contracts or subscriptions. As a result, consumers feel deceived and at an unfair advantage when their contracts have been auto-renewed without their agreement [4]

Stericylce's auto-renewal practices were deemed as unethical and unfair for consumers.

Stericycle is multinational corporation which specializes in health care specifically the waste disposal of medical and pharmaceutical products.[35] In 2017, the company was accused of inflating its prices for a particular segment of its customers and auto-renewing their contracts without adequate contract transparency.[36] The customers were largely government employees. As a result the government of Illinois had to bear losses because of the company's unethical business practices.[37] In line with the Consumer Fraud and Deceptive Business Practices Act,[38] Stericycle was penalized in excess of millions not only for the losses but also for the violation of the act.[39]