B2X GmbH

B2X GmbH is a customer service outsourcing company based in Munich, Germany. It was founded in 2007 by Karim Barkawi for manufacturers of smartphones and other electronic devices, insurance providers, mobile network operators, and retailers. The services are based on a technology platform called SMARTCARE Technology.[2] The company works in more than 130 countries through a network of over 400 service partners and 2,000 service locations.[3][4][5][6]

B2X GmbH
TypePrivate
IndustryBusiness process outsourcing, customer service
Founded2007
FounderKarim Barkawi
Headquarters
Munich
,
Germany
Areas served
Multi-national
Key people
Marc Achhammer (COO),
Puru Govind (CTO)
ServicesCustomer service solutions for smartphones and IoT devices
Number of employees
1000[1]

History

The company was founded in 2007 by management consultant Karim Barkawi. In 2008, B2X took on the warranties held by Siemens Mobile after the company decided to discontinue its mobile phone operations.[7] B2X's core business is the provision of customer service in the business process outsourcing (BPO) arena. This includes customer care and after-sales services, primarily for global smartphone and IoT brands.[8] For example, Microsoft outsourced support for Nokia and Microsoft mobile devices to B2X in 2016.[9][10]

Shortly after its launch, B2X received initial investment from Grazia Equity in 2009.[11] In 2010, B2X announced the closing of a financing round with Earlybird. The financing was said to be used to further drive international growth and to expand the service scope to a broader range of end-product markets.[12]

In January 2014, it was announced that it had been named as one of the final 100 businesses and Ruban d'Honneur recipients in the 2013/2014 European Business Awards. Selected as one of ten finalists in the InfoSys Business of the Year Award for companies with more than EUR 150m in revenue B2X was awarded Winner of the European Business Awards in May 2014. Furthermore, Gartner selected B2X as a Cool Vendor for Supply Chain Management in 2014.[13]

In 2016, B2X ranked third position of the Inc. 5,000 Europe list.[14] As of 2017, B2X had over 1,000 employees across 35 countries.[1]

B2X’ headquarters are located in Munich, Germany. As of 2017, the company has a presence in Argentina, Australia, Belarus, Brazil, Canada, Chile, China, Colombia, Denmark, France, Greece, Hong Kong, Indonesia, Italy, Japan, Mexico, Peru, Poland, Portugal, Russia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Thailand, United Arab Emirates, United Kingdom, United States, Venezuela, and Vietnam.[15] The company additionally maintains a strong presence in India.[4][5][6]

B2X’s service range comprises backend and frontend and begins with the term SMART, followed by a description of the service application. Their backend services include SMARTLOGISTICS, SMARTREPAIR, SMARTPARTS and SMARTRECOVERY. And the frontend services include SMARTAPP, SMARTWEB, SMARTHELP and SMARTBAR.[16]

Rainer Koppitz became B2X's Chief Executive Officer in April 2016. He had previously been CEO of Nfon, a provider of Cloud-based telephone systems. The Chairman of the Advisory Board of B2X is Lothar Pauly, who was previously CEO of T-Systems, a German global IT services and consulting company and a subsidiary of Deutsche Telekom.

Recognition

References
  1. "About B2X - B2X". B2X.
  2. "B2X Care Solutions GmbH: Private Company Information - Bloomberg". www.bloomberg.com.
  3. "B2X to Manage Global Customer Care for Microsoft Lumia Smartphones and Microsoft Feature Phones".
  4. Aulakh, Gulveen (11 September 2017). "Xiaomi India ties up with B2X for after sales service". The Economic Times.
  5. "B2X raises $6.76 million for customer care, used by Apple, Motorola and Xiaomi". 16 June 2016.
  6. Lunden, Ingrid (21 October 2014). "B2X Raises $15M For Smartphone Care, Buys Apple Partner TSS In India For $45M - TechCrunch".
  7. "This CEO Seized An Obvious Opportunity In Smartphones And Grew Sales From $13 Million To $340 Million In Four Years". Business Insider.
  8. "Our Customers - B2X". B2X.
  9. "Support options for Nokia, Lumia, and feature phone devices". Microsoft. Retrieved April 25, 2019.
  10. "Microsoft outsources customer care and support for Lumia phones to B2X". 5 October 2016.
  11. FinSMEs (1 July 2010). "B2X Care Solutions Closes Growth Financing Round with Earlybird". FinSMEs.
  12. "Tornado Insider - Press Release - Earlybird". www.tornado-insider.com.
  13. "B2X Selected as a "Cool Vendor" in the Supply Chain Industry by Gartner".
  14. "The 2016 Inc. 5000 Europe List - Inc.com". www.inc.com.
  15. "Worldwide Locations - B2X". B2X.
  16. "Solutions - B2X". B2X.
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