Consumer Rights Act 2015

The Act requires goods to be:

• Of satisfactory quality.[9]
• Fit for the consumer's particular purpose.[10]
• As described.[11]

Previously, defective goods had to be rejected within a 'reasonable period', but the Act now gives consumers a minimum of 30 days in which they can reject goods that fail to conform to the contract.[12] After that period, the consumer has varying rights including the right to repair or replacement, at the seller's election.

Digital content includes not only content that is supplied for a price, but also freemium software.[13] The requirements are identical to those of goods, stated above.[14] The main difference is that there is no right to reject digital content, but rather the remedies include the right to repair or replacement, the right to a price reduction and the right to a refund.[14] The trader is now liable for damage caused to a device by supplied digital content where they fail to exercise reasonable care and skill.[15] Consumers may also pursue other traditional remedies such as damages and specific performance.

Services must be performed with "reasonable care and skill"[16] and also "within a reasonable time".[17]

The Act also ensures that any statement a trader makes when a consumer is either deciding to enter into the contract or making a decision about the service after entering into the contract is now a binding contractual term. Previously such terms may only have given rise to an action in the tort of misrepresentation but now a claim may be brought for breach of contract.[18] This means that a claimant's case will generally be easier to prove and expectation damages may be awarded rather than compensation based on the principle of restitutio ad integrum.[19]

On top of the usual remedies consumers now also have the right to repeat performance[20] and price reduction.[21]

The definition of an 'unfair term' remains the same as that originally outlined in the Unfair Contract Terms Act 1977; i.e. a term is unfair if, "contrary to the requirement of good faith, it causes a significant imbalance in the parties’ rights and obligations under the contract to the detriment of the consumer."[22] However, terms that express the main subject matter of the contract are not subject to this fairness test, provided that such terms are both transparent and prominent in the contract.[23]

The Act also adds to the so-called 'grey list' that lists a non-exhaustive range of terms which are, in most cases, likely to be considered unfair by the courts.[24] These include:

• Extortionate charges when a consumer decides to cancel a contract.
• Allowing the trader to make decisions about the characteristics of the subject matter after the contract had been concluded.
• Giving the trader a mandate to vary the price after the consumer is already bound.

Section 71 places a duty on the court to consider the fairness of contractual terms even where neither party raises the issue.[25]

Schedule 8 amends the Competition Act 1998 and greatly expands the jurisdiction of the Competition Appeal Tribunal, to the extent that it now has similar powers to the High Court. The Act also now provides for collective proceedings, a form of class action, on an 'opt-out' basis on top of the present 'opt-in' system.[26][27] There is also now a statutory scheme of voluntary redress in competition law, a form of ADR.[28]

Letting agents are under a duty to display a list of fees in each of their offices in a prominent position. Such a list must include:

• A description of each fee.
• Whether the fee relates to each dwelling-house or each tenant under a tenancy of the dwelling-house.
• The amount of each fee.

The notice must also indicate that the agent is part of a redress scheme, and give its name.[29]

Anyone reselling tickets for an event must give the following information:[30]

• The seat (or standing area) that the ticket is for.
• Any restrictions on the type of person who may use the ticket (e.g. age restrictions etc.).
• The face value of the ticket.

The event organiser may not cancel a ticket or blacklist a seller for reselling the ticket unless this right is contained within the original terms of the ticket.[31]