Clarabridge

Clarabridge is an American software company. It was founded in 2005 in Reston, Virginia. Clarabridge offers customer experience software as a service (SaaS) using AI-powered text and speech analytics. The data typically used for analysis comes from social media (such as Facebook, Twitter, or review sites), call center notes, email, chats, and surveys. Using natural language processing and other patented technology,[1] the software is used in voice of the customer, customer experience management and customer feedback programs. Clarabridge was acquired by Qualtrics in October of 2021.

Clarabridge
TypePrivate
IndustrySoftware
Founded2005
Headquarters
Reston, Virginia, United States
Key people
Sid Banerjee, Co-Founder, Chief Strategy Officer
Justin Langseth, Co-Founder, CTO (2005-2012)
Mark Bishof, CEO (2016-present)
Yuchun Lee, Chairman of the Board
Sanju Bansal, Board Member
ProductsCustomer feedback management services, Customer experience management, Text analytics, Sentiment Analysis, Speech analytics, Digital customer service
Websitewww.clarabridge.com

Company milestones
  • October, 2005: Clarabridge is incorporated
  • November, 2008: First Clarabridge Customer Connections User Conference (C3)
  • March, 2011: EMEA (Europe, Middle East, and Africa) Office Opens in London
  • December, 2011: One Billion Verbatim Processed
  • August, 2012: Two Billion Verbatim Processed
  • September, 2012: Clarabridge Culture/Social Inclusion Club Founded
  • February, 2013: Clarabridge opens office in San Francisco
  • September, 2013: $80M in Series D Funding[2]
  • April, 2014: Acquisition of Market Metrix
  • April, 2015: Acquisition of Engagor[3]
  • March, 2018: Clara-Ladies Founded
  • July, 2018: Clarabridge Announces Support for WhatsApp Business
  • July, 2020: Clarabridge Introduces Intelligent Scoring (patent pending)[4]
  • October, 2020: Clarabridge Launches Integration with Microsoft Dynamics 365 Customer Voice and Dynamics 365[5]
  • October, 2020: Clarabridge Launches Partnership with Facebook[6]
  • October, 2021: Qualtrics completes acquisition of Clarabridge[7]

References
  1. "clarabridge - United States Patent and Trademark Office Search Results". Search.usa.gov. Retrieved 8 December 2014.
  2. "Clarabridge Raises $80M". FINSMES. 2013-09-10. Retrieved 2014-02-20.
  3. "Clarabridge Buys Belgian Firm". Washington Post. 2015-05-22. Retrieved 2015-05-22.
  4. "Clarabridge introduces intelligent scoring in 2020 summer release". KM World. 2020-09-17. Retrieved 2020-09-17.
  5. "3 updates to gather and manage feedback with Dynamics 365 Customer Voice". Microsoft Dynamics 365 Blog. 2020-10-13. Retrieved 2020-10-13.
  6. "Facebook Introduces A New Messenger API with support for Instagram". TechCrunch. 2020-10-19. Retrieved 2020-10-19.
  7. "Qualtrics Completes Acquisition of Clarabridge". Qualtrics. Retrieved 2022-04-01.
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