Consumer Protection Act, 2019

Consumer Protection Act, 2019 is an Act of the Parliament of India. It repeals and replaces the Consumer Protection Act, 1986.

The Consumer Protection Act, 2019
Parliament of India
  • An Act to provide for protection of the interests of consumers and for the said purpose, to establish authorities for timely and effective administration and settlement of consumers' disputes and for matters connected therewith or incidental thereto.
CitationAct No. 35 of 2019
Territorial extentIndia
Passed byLok Sabha
Passed30 July 2019
Passed byRajya Sabha
Passed6 August 2019
Assented to9 August 2019
Commenced20 July 2020 and 24 July 2020
Legislative history
First chamber: Lok Sabha
Bill titleThe Consumer Protection Bill, 2019
Bill citationBill No. 144 of 2019
Introduced byRam Vilas Paswan
Introduced8 July 2019
Repeals
Consumer Protection Act, 1986
Status: In force (amended)

About

The Consumer Protection Act, 2019 was introduced in the Lok Sabha as a replacement of COPRA, 1986 on 8 July 2019 by the Minister of Consumer Affairs, Food and Public Distribution, Ram Vilas Paswan.[1] It was passed by Lok Sabha on 30 July 2019[2] and later passed in Rajya Sabha on 6 August 2019.[3][4][5]

The bill received assent from President Ram Nath Kovind on 9 August, and was notified in The Gazette of India on the same date.[6] The Act came into effect by 20 July 2020, while certain other provisions of the Act like establishing the Central Consumer Protection Authority came into effect from 24 July 2020.[7][8]

The Act features focuses on giving customer more power by taking transparency to another level. In September 2020 government declared a new draft known as advertising code which gives customer protection against false advertisements.[9]

Provisions

The Consumer Protection Act has made it mandatory for every e-commerce entity to display the country of origin.[10]

Rights of consumers

The consumer protection bill 2019 primarily defines the following consumer rights.

  1. Be protected against marketing of goods and services which are hazardous to life and property.
  2. Be informed of the quality, quantity, potency, purity, standard and price of goods and services.
  3. Be assured of access to a variety of goods or services at competitive prices.
  4. Seek redressal against unfair and restrictive trade practices.[11]

References
  1. {{cite web |title=Chapter At A Glance |url=https://www.prsindia.org/node/842485/chapters-at-a-glance |website=PRSIndia |access-date=1 }
  2. "Lok Sabha passes Consumer Protection Bill to enforce consumer rights". India Today. Retrieved 14 August 2019.
  3. Correspondent, Special (6 August 2019). "Rajya Sabha passes Consumer Protection Bill". The Hindu – via www.thehindu.com.
  4. "Five new rights you now get as a consumer - Times of India". The Times of India.
  5. "Rajya Sabha passes Consumer Protection Bill 2019". Zee News. 7 August 2019.
  6. "Gazette of India" (PDF). egazette.nic.in. Retrieved 17 June 2020.
  7. "Consumer Protection Act, 2019" (PDF). Department of Consumer Affairs, Ministry of Consumer Affairs, Food & Public Distribution, Government of India. Retrieved 25 July 2020.
  8. "Consumer Protection Act, 2019" (PDF). Department of Consumer Affairs, Ministry of Consumer Affairs, Food & Public Distribution, Government of India. Retrieved 25 July 2020.
  9. Tarun. "No More Conning Customer | ASCI Draft | Marketews". Archived from the original on 16 September 2020. Retrieved 13 September 2020.
  10. Haq, Zia (26 July 2020). "Displaying country of origin made mandatory for e-tailers". Hindustan Times. Retrieved 27 July 2020.
  11. "The Consumer Protection Bill, 2019". PRSIndia. 9 July 2019. Retrieved 2 December 2020.
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