Cygnet Health Care

In 2017 the CQC raised concerns about the safety and quality of the firm's hospitals in Sheffield and Woking.[10] It ordered admissions to be suspended at Knole Ward at the Cygnet Hospital at Godden Green, near Sevenoaks, which operates a tier 4 child and adolescent mental health service because of concerns about the use of seclusion and segregation.[11] The company announced in November 2017 that it would no longer provide children and adolescents' mental health services in its regional psychiatric intensive care unit at Cygnet Hospital Woking.[12] In December 2017, Cygnet Health Care was accused of failing vulnerable young patients[13] Three warning notices and fixed penalty notices for failing to make "required notifications" of patient safety incidents were issued by the CQC after an "urgent" inspection in November 2017. The Cygnet Hospital Godden Green was restricted to eight admissions. It was said that staff were "often reliant on police intervention" to manage incidents in the hospital, and were not always competent and skilled.[14] It was rated good after an inspection in February 2018.[15] Plans to open 12 CAMHS eating disorder beds at Godden Green in 2019 were paused after three incidents at the hospital. The CQC issued two warning notices around safe care and treatment, and good governance.[16] In July 2019 the CQC imposed two requirement notices – relating to safe medicines management and having a permanent registered manager - in place on the Godden Green hospital but lifted the restriction on the number of admissions.[17] In October 2020 the child and adolescent mental health unit at Godden Green was closed down by the Care Quality Commission.[18]

Cygnet Woodrow House, a care home for people with learning disabilities and autism, was rated outstanding by the CQC in March 2020. Inspectors said there was "an excellent understanding of seeing each person as an individual, with their own social and cultural diversity, values and beliefs". Cygnet Sherwood House, a learning disability hospital, and Sherwood Lodge, a specialist rehabilitation mental health hospital, were rated outstanding by the CQC in May 2019, with inspectors noting that staff followed best practice and people using the service were treated with compassion and kindness.

In September 2020, Peter Gibson, MP for Darlington, visited Cygnet St Williams, a neuropsychiatric hospital, after it was awarded a Good rating on its first CQC inspection.[19]

A patient was found with "unexplained injuries", patients had chances to kill themselves and staff were asleep on duty, men with autism, learning disabilities and complex needs were restrained by staff through "inappropriate techniques" at Cygnet Newbus Grange hospital, in Darlington. That was the sixth time in 2019 that the CQC found a mental health unit that Cygnet runs inadequate. Sean McNulty, who worked at Newbus Grange, was imprisoned for abuse and ill-treatment of residents. Judge Peter Armstrong described McNulty as a, "sadistic bully", McNulty was found in CCTV footage punching, kicking or slapping one patient 15 times. This was one of four inpatient units which were previously operated by the Danshell Group and acquired by the company in 2018. All four were condemned by the CQC.

In July 2020 the company reported staff at Yew Trees hospital in Kirby-le-Soken, which had eight women with learning disabilities, to the Care Quality Commission. They closed the hospital and reported the mistreatment to Essex Police. This included people who they believed witnessed the alleged incidents and failed to report them.[20] This was also one of four inpatient units which were previously operated by the Danshell Group and acquired by the company in 2018. All four were condemned by the CQC.

In 2011 the company was warned by the Care Quality Commission (CQC) about staffing levels at Cygnet Wing Blackheath.[21] Improvements were still required at the CQC inspection in April 2014.[22]

In 2013 the CQC issued a warning in respect of Cygnet Hospital Bierley because the service was failing to ensure that appropriate records were kept.[23]

Cygnet was the subject of a BBC investigation that found that staff within an inpatient unit previously operated by the Danshell Group, had been taunting, provoking and scaring vulnerable people.[24]

Cygnet Acer Clinic in Chesterfield was placed in special measures in September 2019 and admissions to Cygnet Acer Clinic were suspended. At that point Newbus Grange hospital in Darlington (see below), Cygnet Hospital Ealing, Cygnet Hospital Wyke in Bradford, Cygnet Hospital Coventry and Cygnet Hospital Colchester were also in special measures.[25]

After its eighth site, Cygnet Acer Clinic in Derbyshire, was rated "inadequate" in just over a year the company accused the CQC of publishing an "inaccurate picture". The CQC found three-quarters of nursing staff at the Clinic, which provides treatment for 28 female patients with personality disorders and who self-harm, were unqualified, and suspended admissions.[26]

After an assessment of its leadership CQC inspectors said they could not find a "clear line of accountability" across the provider's 140 locations. They said most of the company's services were rated as "good" and some as "outstanding". They found that checks to make sure the directors and board members were 'fit and proper' "had not been carried out" and there was no evidence of references having been taken up during recruitment or that insolvency and bankruptcy searches were done. Cygnet commissioned a corporate governance review by an independent person and took action to make improvements. In response to the CQC review, Cygnet said in a letter published by the BMJ that, following checks verified by lawyers, it was satisfied it was fully compliant and there were no issues around directors' capability, experience, or qualifications.[27]

In April 2021 the company was warned by NHS England that it would not tolerate its repeated service failures in the dozen sites which are directly commissioned by NHSE.[28] In August 2021 it was warned to make rapid improvement actions, which "includes halting further growth plans, while they focus on rapidly delivering patient safety improvements".[29]