RLDatix

RLDatix is a global enterprise software company offering software and services tailored to healthcare organizations. The technology platform is designed to support hospitals and other providers with risk mitigation, regulatory compliance, and workforce management resources.

RLDatix
TypePrivate Company
IndustrySoftware
Founded1986 (1986)
FounderBrian Capstick
Headquarters
London
,
United Kingdom
Number of locations
9
Key people
Jeff Surges (CEO)
Websitewww.rldatix.com

The RLDatix suite includes tools for incident reporting, maintaining risk registers, handling complaints, claims, requests for information, and facilitating safety alerts.

History

Datix

Founded in 1986, Datix produced web-based incident reporting and risk management software for healthcare and adjacent industries.[1] Datix technology was adopted by organizations like the National Health Service (NHS)[2] and United States Department of Defense[3] to manage event reporting. The software suite has been used by hospitals, paramedics,[4] and social organizations to manage risk and monitor quality of care.

RL Solutions

Founded in 1997, RL Solutions was a healthcare software company that provided resources for managing risk, infection prevention, patient feedback, and overall healthcare quality and patient experience.

Merger

In July 2018, Datix Limited and RL Solutions announced a merger of the two organizations—the resulting company was named RLDatix.[5]

With clients in 19 countries globally, this partnership established RLDatix as one of the world’s largest software companies focused on healthcare safety and quality management.[6]

Today, RLDatix's European head office sits in London, with North American operations headquartered in Chicago. The company has additional locations in Frankfurt, Melbourne, Riyadh, Stockholm, and Toronto and additional partners in the Middle East, Australia, and New Zealand.

Products, services and support

RLDatix offers an enterprise suite of healthcare resources. These tools are designed to support patients, providers, payers, insurers, and government agencies. RLDatix applications focus on the areas of compliance, governance, and risk, along with related consultancy and technical services.[7]

Compliance
  • Accreditation and Regulatory Management Software
  • OneSOURCE Manufacturer’s Guidelines
  • Policy Management

Governance
  • Contract Management
  • Credentialing
  • Payer Enrollment
  • Peer Review
  • Peer Support

Risk
  • CANDOR
  • Claims
  • Clinical Surveillance
  • Event Analysis
  • Event Reporting
  • Feedback
  • Enterprise Risk Manager
  • Safety Huddles
  • Patient Satisfaction Surveys

Workforce Management
  • Optima Staff Scheduling
  • SafeCare Demand-Based Scheduling
  • Loop Communication App

Services
  • Community Support
  • Data Export
  • Integration
  • Server Migrations (for on-premises software customers)
  • Software Updates
  • Strategic Advisory
  • Success Plans
  • Training
  • Health Checks — system utilization assessments

Acquisitions
  • 2019: iContracts — policy management[8]
  • 2019: Quantros Safety Suite — patient safety[9]
  • 2020: Transparent Health Consulting — communication and patient safety resolution providers[10]
  • 2020: OneSOURCE — healthcare medical equipment SaaS database[11]
  • 2020: Verge Health – credentialing[12]
  • 2021: Ecteon — contract management[13]
  • 2021: Allocate Software — human capital management[14]
  • 2022: Galen Healthcare Solutions — implementation, optimization, data migration and archival solutions for health information technology (HIT) systems[15]
  • Quality Compliance Systems (QCS) — regulatory compliance and quality assurance management[16]
  • 2022: Porzio Life Sciences — compliance[17]

References
  1. "RL Solutions and Datix Merge into One Patient Care Software Company". 12 July 2018. Archived from the original on 4 December 2022. Retrieved 13 August 2023.
  2. https://www.rcpsych.ac.uk/docs/default-source/improving-care/nccmh/reducing-restrictive-practice/resources/incident-reporting.pdf?sfvrsn=2932a4bf_2 Archived 13 February 2023 at the Wayback Machine
  3. https://pressreleases.responsesource.com/news/45879/us-department-of-defense-chooses-datix-patient-safety-event-reporting/ Archived 13 February 2023 at the Wayback Machine
  4. "Scottish Ambulance Service selects Datix Risk Management software". Archived from the original on 28 November 2014. Retrieved 13 August 2023.
  5. "RL Solutions and Datix to Join Forces" (Press release).
  6. "RL Solutions and Datix to Join Forces" (Press release).
  7. "The Center for Improvement in Healthcare Quality: Meet Our Partners & Sponsors". cihq.org. Retrieved 8 September 2023.
  8. "RLDatix to Acquire iContracts" (Press release).
  9. "RLDatix to Acquire Quantros Patient Safety Business" (Press release).
  10. "RLDatix Acquires Transparent Health Consulting; Appoints Patient Safety & Risk Management Expert Dr. Tim McDonald to Executive Team" (Press release).
  11. "RLDatix Acquires oneSOURCE to Strengthen Enterprise Compliance and Accelerate Applied Safety Intelligence" (Press release).
  12. "RLDatix Acquires Verge Health, Creating Largest Safety-Led Compliance and Credentialing Software Platform Specifically Designed for Healthcare". 21 October 2020. Archived from the original on 28 May 2023. Retrieved 13 August 2023.
  13. "RLDatix Acquires Ecteon, Further Deepening its Offerings Across Governance, Risk and Compliance" (Press release).
  14. "RLDatix completes acquisition of Allocate Software". 22 September 2021. Archived from the original on 22 February 2023. Retrieved 13 August 2023.
  15. "RLDatix Acquires Galen Healthcare Solutions" (Press release).
  16. "RLDatix completes acquisition of Quality Compliance Systems (QCS)". Archived from the original on 22 February 2023. Retrieved 13 August 2023.
  17. "RLDatix to Acquire Porzio Life Sciences" (Press release).
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