DriveSavers

DriveSavers, Inc. is a computer hardware data recovery, digital forensics and electronic discovery firm located in Novato, California.[2][3][4] It was founded by CEO Jay Hagan and former company President Scott Gaidano in 1985.[5][6][7]

DriveSavers, Inc.
TypePrivate
IndustryData Recovery[1]
Digital Forensics
eDiscovery
Founded1985
FounderJay Hagan, Scott Gaidano
Headquarters
Novato, California
Key people
Jay Hagan, CEO
Scott Moyer, President
Alex Hagan, Director of Marketing & Communications
Websitedrivesaversdatarecovery.com

History

In 1985, former Jasmine Technologies executives Jay Hagan and Scott Gaidano founded DriveSavers, operating from Gaidano’s condo with $1,400.[6][5][7][8] DriveSavers originally offered both hard drive repair and data recovery services, but the company dropped its drive repair services within its first eight months.[7] In 1992, DriveSavers signed an agreement with SuperMac Technology to assume technical support and warranty obligations for SuperMac Mass Storage Products.[9]

The company merged with Data Recovery Disk Repair in 1994 and retained the DriveSavers name.[6] In 2008, DriveSavers invested two million dollars to build a series of five ISO-certified cleanrooms to disassemble and rebuild damaged hard drives.[10][2][6][8] From 2004-2009, the company grew from 35 to 85 employees.[11]

DriveSavers also works with "the more secretive" branches of government and celebrities.[5][11] In order to provide comfort and assistance to clients with a data loss situation, DriveSavers has had on staff an individual "data crisis counselor."[12][13] This counselor has had experience in working for a suicide hotline.

DriveSavers is the only recovery firm licensed with every major hard-drive manufacturer, so their work on a drive does not void the warranty.[5] It can recover data from hard disk drives, solid state drives, smart phones, servers, digital camera media and iOS devices.[10][3][14][15][16] The company can recover data from T2 and M1-powered Macs with embedded SSD storage.[17] Even with cloud backup, personal data loss is still possible, but can be recovered.[3] The company recovered data from old floppy disks of the deceased creator of Star Trek, Gene Roddenberry, potentially containing lost episodes of the franchise.[18]

DriveSavers is certified HIPAA-compliant, undergoes annual SOC2 Type II reviews and has encryption training certificates from GuardianEdge, PGP, PointSec and Utimaco.[2][19]

Security certifications and practices

DriveSavers facility is made up of cleanrooms.[20] The cleanrooms come in different ratings depending on the application and range from federal standards of 100,000 to 100. The rating is a measure of the number of 0.1-micron-sized airborne particulates per square meter.

DriveSavers employees have to go through background checks, because of contracts with state, and federal government agencies. The company also has to meet data-security standards its clients do, like HIPAA certification to work with hospitals and GLBA certification to work with financial institutions.

Awards
  • Diamond Certified, since 2013– cert 2035[21]
  • Storage Visions, Visionary Company Award, 2014[22]
  • Flash Memory Summit, Most Innovative Flash Memory Consumer Application Award, 2018[23]
  • Better Business Bureau, A+ rating[24]

See also

References
  1. "Does Missing Florida Teens' iPhone Hold Critical Clues?". NBC News. Retrieved 2022-01-25.
  2. Alex Wawro (June 5, 2013). "Smash smartphone. Throw it in the ocean. Hope DriveSavers doesn't get it". PC World. Retrieved September 16, 2013.
  3. Mat Honan (August 17, 2012). "Mat Honan: How I Resurrected My Digital Life After an Epic Hacking". Wired. Retrieved September 16, 2013.
  4. Honan, Mat. "How DriveSavers Got My Data Back". Wired. ISSN 1059-1028. Retrieved 2022-01-25.
  5. Chris Taylor (June 3, 2003). "Fried Your Drive?". Time. Retrieved September 16, 2013.
  6. Tony C. Yang (August 31, 2008). "Saving the day by saving data". San Francisco Business Journal. Retrieved September 16, 2013.
  7. Christine Kilpatrick (April 9, 2000). "Cyber-saviors". San Francisco Business Journal. Retrieved September 16, 2013.
  8. Rik Myslewski (August 29, 2008). "Profile: DriveSavers stays true to data-recovery roots". MacWorld. Retrieved September 16, 2013.
  9. Mark H. Anbinder (September 14, 1992). "SuperMac & DriveSavers". TidBITS. Retrieved September 16, 2013.
  10. Neil J. Rubenking (March 10, 2010). "Inside the DriveSavers Clean Rooms". PC Magazine. Retrieved September 16, 2013.
  11. Chris Taylor (October 26, 2009). "The tech catastrophe you're ignoring". Fortune. Retrieved September 16, 2013.
  12. Lazarus, David (February 23, 2003). "Psychologist helps victims of data loss / Some soothing words after the data wreck". SFGate. Retrieved December 7, 2018.
  13. Neighbor, Joseph (July 25, 2016). "The 'Swedish Fish Theory' Is About More Than Candy". Vice Media. Retrieved December 7, 2018.
  14. David Dahlquist (April 21, 2010). "DriveSavers Adds IPad Data Recovery Service". PCWorld. Retrieved September 16, 2013.
  15. Andy Ihnatko (September 19, 2012). "The camera from the bottom of the lagoon". TechHive. Retrieved September 16, 2013.
  16. Neil J. Rubenking (April 11, 2008). "What Drives Can DriveSavers Save?". PC Magazine. Retrieved September 16, 2013.
  17. Eckel, Erik (2021-02-16). "DriveSavers can recover lost data from an M1-powered Mac". TechRepublic. Retrieved 2022-02-02.
  18. "How Star Trek creator Gene Roddenberry's words were freed from old floppy disks". PCWorld. Retrieved 2022-02-01.
  19. "DriveSavers Answers Your Data Recovery Questions". FileSlinger. Retrieved September 16, 2013.
  20. Honan, Mat. "How DriveSavers Got My Data Back". Wired. ISSN 1059-1028. Retrieved 2022-02-02.
  21. "DriveSavers Data Recovery". Diamond Certified. Retrieved 2022-03-15.
  22. "DriveSavers Wins 2014 Storage Visions Visionary Company Award". Retrieved 2018-08-09.
  23. "DriveSavers Data Recovery Wins 2018 Flash Memory Summit Most Innovative Flash Memory Consumer Application Award". Retrieved 2018-08-09.
  24. "DriveSavers, Inc. | Better Business Bureau® Profile". www.bbb.org. Retrieved 2022-03-15.
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