Dubber

Dubber is a cloud based call recording software which operates as a software-as-service (SaaS) and voice data offering. Dubber was founded in Melbourne, Australia in 2011 by James Slaney, Steve McGovern and Adrian Di Pietrantonio, and predominantly sells to Telecommunications Service Providers and Enterprise customers. [1][2]

Dubber Corporation
TypePublic
ASX: DUB
IndustryTechnology
Founded2011
FounderJames Slaney, Steve McGovern, Adrian Di Pietrantonio
Headquarters
Melbourne
,
Australia
Area served
Worldwide
Websitewww.dubber.net

History

In 2013 Dubber raised $6M in angel investment. In 2015, Dubber listed on the Australian Stock Exchange (ASX) under the code DUB.[3]

In May 2015, Dubber passed a series of interoperability tests with BroadSoft's unified communications software. This combined solution allowed users to deploy call recording on top of their BroadSoft network without the need of any additional hardware.[4] Following this news, in June 2015, Dubber announced growth of 141% in users for the first half of that year.[5]

In 2016 Dubber announced a partnership with Cisco Broadsoft.[6] A year later, in October of 2017, Cisco announced that they would acquire Broadsoft. [7]

Dubber’s technology is used by many large service providers and cloud communication and collaboration providers around the world to embed call recording and voice data services into their unified communication and other services, including AT&T, [8] [9] IBM, [10] Optus, [11] Telstra, [12] Cox Communications, [13] Sprint, [14] the UK’s 02, [15] and others.[16]

Technology

Dubber's call recording and voice data solutions are natively hosted in the cloud, allowing its services to be embedded in third party telecommunication and cloud collaboration (UCaaS) solutions.[17] Dubber utilises API's to integrate call recording data into third party software and telecommunications services.[18]

Dubber’s call recording services achieved certification for compliance call recording on Microsoft Teams, in February 2021. [19][20]

In April 2021, Dubber announced that its call recording and voice AI service would interoperate with Zoom and Zoom Phone. [21]

In June of 2021, Dubber launched its foundation partner program, a significant expansion of its product model whereby telecommunications carriers and UCaaS services can embed the Dubber call recording service in all user accounts. Cisco Webex Calling and Cisco Unified Communications Manager Cloud (UCM) were the first such services launched on the program.[22]

On 2 Dec 2021, the company announced an agreement with BT (formerly British Telecom) whereby BT would use Dubber as their default recording and conversational solution in the BT Meetings suite of managed services, including Microsoft Teams, Cisco Webex Calling and Zoom Phone. [23]

On 13 December 2021, Dubber and Optus announced that they would include the Dubber platform on the Optus Mobile network to provide the Dubber platform for enterprise customers in Australia. [24]

Acquisitions

Dubber announced its first acquisition in May of 2020, acquiring Australian-based on-premise call recording company CallN. CallN was previously partly owned by Telstra. [25]

Dubber acquired UK based Speik, a leading provider of PCI compliance and call recording solutions in the UK in December of 2020 for A$38 million.[26]

In September of 2021, Dubber announced that it had acquired Brisbane, Australia based Notiv, a developer of cloud-native AI-based products that turn meetings into transcribed notes, summaries, signals, and other actions. [27]

References
  1. "Bloomberg Markets". Bloomberg. Bloomberg. Retrieved 26 July 2016.
  2. "ASX Spotlight" (PDF). ASX. ASX. Retrieved 26 July 2016.
  3. "ASX Notice" (PDF). ASX. ASX.com.au. Retrieved 26 July 2016.
  4. Jeniffer, Germano. "Dubber Now Available Worldwide With Broadsoft". WhatTech. whattech.com. Retrieved 26 July 2016.
  5. "Quarterly Report 1 April - 30 June 2015" (PDF). ASX. ASX.com.au. Retrieved 26 July 2016.
  6. Steve, Anderson. "BroadSoft Gets a New Set of Call Recording Options with Dubber". Call Recording. Call Recording. Archived from the original on 20 August 2016. Retrieved 26 July 2016.
  7. "The 25 best companies to work for, based on employee satisfaction".
  8. "AT&T Business Adds Dubber Unified Call Recording (UCR) and Voice AI". 23 February 2021.
  9. Gottliebsen, Robert. "Dubber a remarkable Australian global innovation and marketing story". Retrieved April 15, 2021.
  10. "Dubber Signs Hybrid Cloud agreement with IBM".
  11. "Optus Loop integrates Dubber cloud call recording solution for SMBS".
  12. "Dubber and Telstra to scale cloud call recording and AI platform". 2 February 2020.
  13. "Cox Business Adds Dubber's Call Recording Services".
  14. "Dubber Call Recording Capability Available on Sprint Smart UC Platform - Media Releases".
  15. "Australian voice AI company Dubber acquires UK-based Speik for $38 million".
  16. Boyd, Tony. "Entrepreneurs flock to telco sector". Retrieved April 15, 2021.
  17. Ben Moore (May 18, 2021). "Dubber revamps portfolio with 10 new products".
  18. "Dubber shares fly on North American inroads". proactive investors. proactive investors. 21 January 2015. Retrieved 26 July 2016.
  19. "Dubber Earns Microsoft Teams Call Recording Certification". 12 February 2021.
  20. "Dubber Unified Call Recording for Microsoft Teams".
  21. Carter, Rebekah. "Dubber Introduces Zoom Voice AI and Call Recording". Retrieved April 20, 2021.
  22. "Webex Calling now includes expanded call recording capabilities". 2 June 2021.
  23. "Dubber announces global call recording partnership with BT". 2 Dec 2021.
  24. "Optus, Dubber team up for mobile voice recording for enterprises". 13 Dec 2021.
  25. "Dubber snaps up CallN for $1.17M". 13 May 2020.
  26. "Dubber Acquires Speik for $38 Million". 23 December 2020.
  27. "Dubber acquires world class AI technology company Notiv". 20 December 2021.
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