European Quality in Social Services

In July 1995, the European Platform for Rehabilitation, then called the European Platform for Vocational Rehabilitation (EPVR),[3] tasked its working group "Quality management and cost effectiveness" to study the launch of a "Quality Award for Vocational Rehabilitation"[4] for European institutes of vocational rehabilitation. The award would require an audit which, if successful, would show that the institute of vocational rehabilitation works in accordance with the standards of the platform. The certification system to be launched was mainly inspired by the CARF certification.[5] The European Platform for Rehabilitation enrolled a few of its members to implement the quality standard that was then named EQRM (European Quality in Rehabilitation Mark). The first awarding event took place in Rome in December 2003.[6] The main values behind the quality mark were:

• A client-focused approach of rehabilitation services
• An awareness of the rights of service users
• The involvement and empowerment of service users
• A systematic enhancement of quality of life
• Motivation of staff
• Efficient business management practices
• Measuring and proving the service outcomes and results
• Services providers that are accountable for their actions and their use of funds

In 2008,[7] the European Platform for Rehabilitation decided to create an additional quality assurance mark (EQUASS Assurance), alongside its EQRM mark (now renamed EQUASS Excellence). In December 2008 the European Platform for Rehabilitation launched a two-year project, partially funded by the Progress programme of the European Commission. The aim of the project was to develop, with the collaboration of the major European stakeholders in social services, a European Quality Framework for Social Services of General interest (SSGI). The Framework would include quality principles and criteria for quality assurance validated for the whole sector, and operational performance indicators for measuring and benchmarking performance on the quality criteria in social services.[8] In 2010, the platform launched the results of the Common Quality Framework for SSGI,[9] including the certification of a few pilot sites in charge of testing the new quality system in various types of social services.[10] In January 2012,[11] EQUASS deployed its new quality standard, now available for all social service providers in Europe, and no longer limited to rehabilitation providers and other disability services providers. The new quality standard was then based on the results of the Common Quality Framework for SSGI, but also other quality standards, listed below.

EQUASS certification offers a formal recognition of meeting the European quality requirements. EQUASS Assurance and EQUASS Excellence are based on the same Principles for Quality, with EQUASS Assurance being a stepping stone towards achieving the EQUASS Excellence level.[18]

EQUASS is supervised and supported by a network of external and internal stakeholders. The EQUASS Awarding Committee comprises key European actors in social services and EU politics.

As of July 2013, there are 440 certified organisations in 11 European countries, serving over 100.000 users, and employing over 14.000 staff members.

The areas in which the certified organisations are active include, among others:

• Social inclusion[20]
• Professional rehabilitation,[21] coaching and counseling
• Social enterprises, vocational training[22][23] and adapted work for people with disabilities, or job placement into the open labour market
• Occupational therapy, respite care, community and social centres[24][25]
• Physiotherapy
• Independent Living
• Early intervention and childcare[26]
• Youth care
• Elderly care, and assisted living services
• Homelessness[27][28][29]

European map of organisations certified with EQUASS

In Norway, EQUASS Assurance certification is one of several quality labels that allow a disability service provider or social firm to get funding from the Norwegian Labour and Welfare Administration (NAV) in exchange for providing rehabilitation services.[30] As a result of that endorsement, about 75% of the EQUASS Assurance certified organisations are located in Norway (as of 2013).

In Portugal[31] and Estonia,[32] the European Social Fund has supported the capacity building of its social services providers by funding EQUASS applications and supporting the costs of the implementation of a new quality system.

In Greece, a research paper published in 2013 in the Disability and Health Journal found that "[The] EQUASS initiative, developed according to European standards and implemented in resource-limited settings, was recognized as the most adaptive and appropriate system for Greek rehabilitation settings". The articles further claims that the "EQUASS initiative emerged as the most appropriate for implementation in the Greek health care setting, since it addresses a large number of existing problems, [...] and has already been partially applied in the Greek welfare sector."[33]

• European social model
• Social protection
• Social welfare provision
• Institute for Continuous Improvement in Public Services