Tour guide

The CEN (European Committee for Standardization) definition for "tourist guide" – part of the work by CEN on definitions for terminology within the tourism industry – is a "person who guides visitors in the language of their choice and interprets the cultural and natural heritage of an area, which person normally possesses an area-specific qualification usually issued and/or recognized by the appropriate authority".[4] CEN also defines a "tour manager" as a "person who manages and supervises the itinerary on behalf of the tour operator, ensuring the programme is carried out as described in the tour operator's literature and sold to the traveller/consumer and who gives local practical information".[5]

In Europe, tourist guides are represented by FEG, the European Federation of Tourist Guide Associations. [6] In Europe, the tourist guiding qualification is specific to each country; in some cases the qualification is national, in some cases it is broken up into regions. In all cases, it is embedded in the educational and training ethic of that country. EN15565 is a European Standard for the Training and Qualification of Tourist Guides.

In Australia, tour guides are qualified to a minimum of Certificate III Guiding.[7]]. They belong to a couple of organisations, notably the Professional Tour Guide Association of Australia [PTGAA] and Guides of Australia [GOA].

According to the Tour Guides Australia Code of Conduct, guides must commit to:[8]

• Provid[ing] a professional service to visitors – ensuring they are treated with respect, and care and a commitment to best practice guiding.
• Providing objective and fair interpretations of the places visited.
• Educat[ing] visitors on the need to be respectful of our precious natural, cultural and heritage environments, minimising our footprint and always impacts.
• Act in such a way as to bring credit to the country and the promotion of it as a tourist destination.
• Regularly updat[ing their] guiding skills and knowledge through training, professional development, and networking activities.
• Continually maintain a valid Certificate II in First Aid & CPR
• Have their own indemnity insurance (if self-employed)

In Japan, tour guides are required to pass a certification exam by the Commissioner of the Japan Tourism Agency and register with the relevant prefectures. Non-licensed guides caught performing guide-interpreter activities can face a fine of up to 500,000 Yen[9]

In India it is mandatory to have a license approved by the Ministry of Tourism (India) to work officially as a tourist guide. The government provides the license to regional-level tour guides and also runs a Regional Level Guide Training Program (RLGTP). These programs and training sessions are conducted under the guidance of Indian Institute of Tourism and Travel Management (IITTM) or other government-recognized institutes.[10]

In South Africa tourist guides are required to register in terms of the Tourism Act 3, 2014. Training must be done through a trainer accredited by the Culture, Arts, Tourism, Hospitality and Sport Sector Education and Training Authority. [11]