Happy Returns (company)

Happy Returns is a Los Angeles-based software and reverse logistics company that works with online merchants to handle product returns. Purchased items can be returned in person without boxes or labels at third-party locations known as "Return Bars" including FedEx, Cost Plus World Market, and Paper Source stores,[1] with specific locations searchable on Happy Returns’ website. Consumers can receive their refunds without packaging items, printing and affixing labels, or waiting for mailed packages to reach their destination.[2]

This article is about the logistics and e-commerce company Happy Returns. For the unrelated BBC TV sitcom Only Fools and Horses episode, see Happy Returns.
Happy Returns
TypePrivate
IndustryProduct return
Logistics
E-commerce
Shopping
Founded2015
HeadquartersLos Angeles, CA, U.S.
Area served
United States
Key people
David Sobie, CEO
Mark Geller, COO
Andrew Pease, CFO
Websitewww.happyreturns.com

The company facilitates returns for many brands, including Levi's, Revolve, Rothy's, Everlane, Steve Madden, Gymshark.[3] Amazon later developed a similar program in conjunction with Kohl’s stores to accommodate its shoppers.[2]

Happy Returns aggregates and ships returns from its return locations to warehouse hubs, where returns are sorted, processed, and dispositioned, and then bulk shipped back to merchant warehouses. Waste is reduced because shoppers do not need to use a new box to ship out returns.[4][5]

History

David Sobie and Mark Geller co-founded Happy Returns in July 2015. The two met at NordstromRack.com/HauteLook, where they created and launched a similar program enabling shoppers to return online purchases to physical stores. Happy Returns opened its first Return Bar location in April 2016.[6]

In June 2021, Happy Returns was acquired by PayPal.[7]

References
  1. "How e-commerce brands can scale logistics sustainably". Vogue Business. 2021.
  2. Del Rey, Jason (2020). "Online shopping is booming but so are returns. An old-school solution is gaining steam". Vox.
  3. D'Innocenzio, Anne (2020). "Retailers brace for flood of returns from online shopping". AP News.
  4. Benveniste, Alexis (2020). "Soon FedEx won't require boxes and labels when you make some returns". CNN Business.
  5. Mull, Amanda (2021). "The Nasty Logistics of Returning Your Too-Small Pants". The Atlantic.
  6. Rogers, Kate (2017). "A start-up's plan to take the headache out of online refunds". CNBC.
  7. Rooney, Kate (2021-05-13). "PayPal to buy online returns start-up in its latest run at the retail shopping space". CNBC. Retrieved 2022-01-22.
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