Amelia (company)

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Amelia
FormerlyIPsoft, inc.
TypePrivate
Industry
Founded1998 (1998)[1]
FoundersChetan Dube
Headquarters
New York
,
U.S.[2]
Area served
Worldwide
Key people
Products
  • Amelia HyperAutomation Platform
  • Amelia
Websiteamelia.ai

Amelia, formerly known as IPsoft, is an American technology company. It primarily focuses on artificial intelligence and cognitive and autonomic products for business.[3] Its main products are Amelia, a conversational AI platform, and Amelia HyperAutomation Platform (formerly 1Desk), an autonomic framework for IT operations.

The company is headquartered in New York City and has offices in 13 countries.

History

The company was founded as IPsoft, Inc., in New York City in 1998 by Chetan Dube, a former professor at New York University at the Courant Institute of Mathematical Sciences.[4] The company rebranded to Amelia in October, 2020.[5]

Products

Amelia

Amelia is an AI-based digital assistant. The underlying technology is text-based, with text-to-speech capability.[6] The avatar is based on Lauren Hayes, a professional model.[7]

Amelia was first released in 2014.[8][9] Version 3.0 was released on June 1, 2017. By 2018, Amelia had been deployed in some capacity for customer care by about 25 companies, including SEB Group,[10] and Accenture.[11][12]

Amelia HyperAutomation Platform

Released in 2017, Amelia HyperAutomation Platform (formerly 1Desk)[13] is an enterprise-scale autonomic framework that integrates IT operations and shared services. The platform integrates with Amelia to access the autonomic framework via a conversational interface.[14]

Amelia HyperAutomation Platform features an integration framework to connect with any existing platform with an open API. Its proprietary Machine Learning functionality (internally dubbed "IPconnect") recommends new automations based on observed behaviors of human workers.

IPcenter

IPcenter, a predecessor of the Amelia HyperAutomation Platform, was an autonomic IT management platform that automated monitoring and remediation of network services. It was first released in 1999. IPcenter contains a library of more than 20,000 automations routines for network management, which are branded as "virtual engineers".

References
  1. "IPsoft - About". IPsoft Inc. Retrieved 2018-02-06.
  2. "IPsoft - Global Presence". IPsoft Inc. Retrieved 2018-02-06.
  3. "You are being redirected..." www.analyticsinsight.net. Retrieved 2022-10-19.
  4. "IPSOFT: A GLOBAL LEADER IN ARTIFICIAL INTELLIGENCE AND COGNITIVE TECH SYSTEMS". www.analyticsinsight.net. November 8, 2022. Retrieved 2022-11-09.
  5. "IPsoft Honors Pioneering Spirit of Conversational AI Innovation with Rebrand to Amelia". Amelia. 2020-10-01. Retrieved 2021-01-28.
  6. Blass, Diana (2018-08-07). "Meet Amelia: IPsoft Shows Off Its Human AI Platform". CRN. Retrieved 2022-10-31.
  7. "What it's like to be a model for an artificial intelligence's avatar — Quartz". qz.com. Retrieved 2018-11-13.
  8. Joab Jackson (September 30, 2014). "IPsoft seeks to grow the 'brains' of virtual assistants". PC World. Retrieved 2018-02-06.
  9. Christopher Mims (2014-09-28). "Amelia, a Machine, Thinks Like You". The Wall Street Journal. Retrieved February 13, 2018.
  10. "Amelia to join SEB's customer service | SEB". SEB Group. Retrieved November 13, 2018.
  11. Jason Ankeny (May 26, 2015). "Meet Amelia, the AI Platform That Could Change the Future of IT". Entrepreneur. Retrieved 2018-02-13.
  12. Intelligence, Insider. "Accenture and IPsoft partner on AI virtual agent business". Business Insider. Retrieved 2022-10-19.
  13. "Wysdom and Amelia pioneer new Conversational AI delivery model | Words of Wysdom Blog". Wysdom.AI. 2021-03-12. Retrieved 2022-10-25.
  14. "IPsoft Introduces 1Desk". APMdigest - Application Performance Management. 2017-11-07. Retrieved 2022-10-25.
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