Intelcom

Intelcom Express (also known as Intelcom Courier Canada Inc.) is a Canadian courier and package delivery company headquartered in Montreal, Quebec. The company delivers nearly 500,000 parcels per day across Canada.[1]

Intelcom Express
TypePrivately held company
IndustryCourier
Founded1986 in Montreal, Quebec, Canada
Headquarters
Montreal, Quebec
,
Canada
Number of locations
60 stations across Canada (2021)[1] (2018)
Areas served
Canada, United States, Australia[1]
Key people
TBC
ProductsCourier express services
Express mail delivery
Number of employees
2,460[2]
SubsidiariesDragonfly Shipping Ltd.[1]
Websiteintelcom.ca

Intelcom’s clients include Amazon as well as Pitney Bowes and Landmark Global, which handle shipping for Etsy and eBay.[2]

History

Daniel Hudon created the company in 1986 as a same-day delivery service for businesses.

In 2000, Canada Post bought 50% of Intelcom Express’ shares.[3] The process was controversial, as the company had ties to the Liberal Party of Canada. Critics questioned the fairness of the decision-making process at Canada Post.[4] These shares were repurchased by Intelcom Express in 2007.[5]

In 2012, Intelcom Express entered the pharmaceutical delivery business with the purchase of Le Livreur Plus Inc. and Eco Plus Inc. services for the province of Quebec.

In 2015, Amazon tested Intelcom’s delivery services. Shortly thereafter, they signed on to expand the relationship across the country.[2] Intelcom then secured an investment from the Business Development Bank of Canada[6][7] and the Caisse de dépôt et placement du Québec.

From late 2017 up to 2022, the company faced criticism for its practice of delivering packages by leaving them in places where they could be stolen. This criticism also extended to Amazon.ca, which had subcontracted the company to deliver Amazon Prime packages. Radio-Canada's consumer program, La Facture, broadcast a segment on Intelcom Express delivery practices in November 2017.[8][9] The following month, Radio Canada International wrote about Christmas gift thieves and featured Intelcom Express delivery problems in condominiums.[10]

In 2020, delivery drivers in Ontario filed complaint against Amazon, its subcontractor Intelcom Express, and the company that hires drivers for Intelcom Express, Seven Seas Services Inc., due to unsafe work conditions. [11]

In 2021, Intelcom launched its subsidiary Dragonfly Shipping in Australia. Dragonfly Shipping became the first high-volume seven-day-a-week delivery service in Australia.[1]

References
  1. International, Radio Canada (6 April 2021). "Montreal based parcel delivery company Intelcom expands to Australia". RCI. Retrieved 22 October 2021.
  2. Silcoff, Sean (6 April 2021). "Caisse-backed delivery company Intelcom expanding from Canada to Australia on strength of Amazon partnership". The Globe and Mail. Retrieved 22 October 2021.
  3. "Les sociétés d'État et autres sociétés dans lesquelles le Canada détient des intérêts 2001" (PDF). Treasury Board of Canada Secretariat. Retrieved January 2, 2018.
  4. Clark, Campbell (23 December 2002). "Canada Post backs courier with links to Liberals". The Globe and Mail. Retrieved February 13, 2018.
  5. "Bâtissons l'avenir ensemble Rapport annuel 2007" (PDF). Canada Post. Retrieved January 2, 2018.
  6. "BDC commits $900 million to invest in business transitions". Business Development Bank of Canada. Retrieved January 2, 2018.
  7. "Intelcom Courrier Canada Inc". Business Development Bank of Canada. Retrieved January 16, 2018.
  8. "Amazon a des problèmes de livraison". Radio-Canada. Retrieved February 13, 2018.
  9. ICI.Radio-Canada.ca, Zone Société -. "Les problèmes de livraison d'Amazon". Radio-Canada.ca (in Canadian French). Retrieved 2018-04-20.
  10. "Vols de cadeaux de Noël au moment de la livraison". Radio-Canada International. 11 December 2017. Retrieved February 13, 2018.
  11. "Amazon's need for speed creating safety risks, delivery drivers say". CBC. Retrieved January 30, 2020.
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