Intelligent automation

Intelligent automation, or alternately intelligent process automation, is a software term that refers to a combination of artificial intelligence (AI) and robotic process automation (RPA).[1] Companies use intelligent automation to cut costs by using artificial-intelligence-powered robotic software to replace workers who handle repetitive tasks.[1] The term is similar to hyperautomation, a concept identified by research group Gartner as being one of the top technology trends of 2020.[2]

Technology

Intelligent automation applies the assembly line concept of breaking tasks into repetitive steps to digital business processes.[3] Rather than having humans do each step, intelligent automation replaces each step with an intelligent software robot or bot, improving efficiency.[4]

Applications

The technology is used to process unstructured content. Common applications include self-driving cars, self-checkouts at grocery stores, smart home assistants, and appliances.[5] Businesses can apply data and machine learning to build predictive analytics that react to consumer behavior changes, or to implement RPA to improve manufacturing floor operations.[5]

The technology has also been used to automate the workflow behind distributing Covid-19 vaccines. Data provided by hospital systems’ electronic health records can be processed to identify and educate patients, and schedule vaccinations.[6]

Intelligent Automation can provide real-time insights on profitability and efficiency. However in an April 2022 survey by Alchemmy, despite three quarters of businesses acknowledging the importance of Artificial Intelligence to their future development, just a quarter of business leaders (25%) considered Intelligent Automation a “game changer” in understanding current performance. 42% of CTOs see “shortage of talent” as the main obstacle to implementing Intelligent Automation in their business, while 36% of CEOs see ‘upskilling and professional development of existing workforce’ as the most significant adoption barrier.[7][8]

See also

References
  1. "Businesses Expected to Lean on Automation for Recovery". Wall Street Journal. May 20, 2020. Retrieved November 9, 2021.
  2. "Gartner Announces Top 10 Strategic Technology Trends For 2020". Forbes. October 21, 2019. Retrieved November 9, 2021.
  3. "Succeed and compete with smarter, simpler and faster records management". www.unisys.com. 2022-09-19. Retrieved 2023-08-24.
  4. "Software bots could be the future of business automation". Axios. July 20, 2021. Retrieved November 9, 2021.
  5. "Gartner says low-code, RPA, and AI driving growth in 'hyperautomation'". VentureBeat. April 28, 2021. Retrieved November 9, 2021.
  6. "Notable Health seeks to improve COVID-19 vaccine administration through intelligent automation". Techcrunch. February 16, 2021. Retrieved November 9, 2021.
  7. News, 27 Apr 2022 | (2022-04-27). "Two thirds of CEOs don't know where their business makes money, yet most don't see intelligent automation as a way to find out". Automation. Retrieved 2022-05-08. {{cite web}}: |last= has generic name (help)
  8. "Intelligent Automation". Alchemmy. Retrieved 2022-05-08.
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