Judith E. Glaser

Judith E. Glaser (June 23, 1946 – November 18, 2018) was an American author, academic, business executive, and organizational anthropologist. She was the founder and chief executive officer of Benchmark Communications, Inc., an executive coaching and management consulting company based in New York City and Boston.[2][3] Glaser was also the co-founder and chairman of the Creating WE Institute.[4][5] During her career, she worked with clients including Clairol, Citibank, Pfizer, Burberry, American Airlines, and Verizon.[6]

Judith E. Glaser
Born(1946-06-23)June 23, 1946
DiedNovember 18, 2018(2018-11-18) (aged 72)
NationalityAmerican
Education
Occupation(s)Founder and CEO, Benchmark Communications, Inc.
Years active1981- 2018
Board member of
SpouseRichard D. Glaser

Glaser authored seven books, including best-sellers Creating WE: Change I-Thinking to We-Thinking & Build a Healthy Thriving Organization, The DNA of Leadership, and Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results.[7][8] She has also had appearances on networks such as CBS[9] and NBC[10] for her commentary on leadership in the workplace.[11]

Early life and education

Glaser became interested in human behavior at a young age, reading medical books by 11 years old and entering college at 16.[12] She earned her bachelor's degree from Temple University and later attended Drexel University, where she was awarded a research fellowship and M.S. in Human Behavior & Development.[13] Glaser also earned a master's degree from Harvard’s Bales School of Social Relations and a second master's in Corporate and Political Communications from Fairfield University.[14] Additionally, Glaser is certified in 20 assessments used for individuals, teams and organizations and she has created four assessments including the C-IQ Assessment; TRUST Assessment, Creating WE DNA Assessment, and WHO AM I? Assessment.[15] In 2006, she was a recipient of the Gallery of Success Award from Temple University.[16]

Career

In 1980, Glaser founded Benchmark Communications, Inc., a workplace transformational consultancy firm that advises businesses on team building and leadership.[17][18] Initially, the company operated as Judy Glaser & Associates. Glaser's firm was hired by Random House to write the Random House Handbook of Business Terms, a dictionary of over 3,500 industry terms. While writing the business term handbook, Glaser thought the word "benchmarking" stood out and renamed her company Benchmark Communications in 1984.[1] Serving as chief executive officer,[19] Glaser headed Benchmark and worked as an Organizational Anthropologist,[20] consultant, and executive coach for CEO’s and their teams.[21] Her clients have included companies such as Clairol, Champion International Paper, Praxair, Exide,[22] Donna Karan, Pepsi, Citibank, IBM, AT&T and Pfizer.[8][23][24][25]

In 2016 in partnership with Benjamin Croft and WBECS, Glaser launched Conversational Intelligence for Coaches, a 7 module enhanced digital program with full certification. The immersion program was attended by 32,000 professionals over the course of 3 years with a select group of 830 professional coaches going on to complete the prestigious C-IQ Certification.

Additionally, Glaser was a founding member of the Harvard Coaching Institute, a partnership of executive coaches and organizational consultants.[26] She has engaged in decades of research as a social scientist,[27] and focuses her work in the corporate industry as an organizational anthropologist. Glaser served as an adjunct professor at Wharton University, and a visiting guest speaker schools including Harvard, Kellogg, Loyola, and the University of Chicago.[28]

Glaser was also co-founder and chairman of the Creating WE Institute,[4][29] a global research organization focused on the neuroscience of “WE” and organizational leadership. She was also a board member of the We Are Family Foundation as well as Expeditionary Learning. In 2011, she was awarded the Distinguished Alumni Award by Drexel University.[30][31]

Throughout her career, Glaser studied and researched in various academic fields including human behavior and development, psychology, anthropology, linguistics, neuroscience and transformational social sciences.[21] She authored seven books and was the senior editor of the Random House Handbook of Business Terms.[1][32]

Glaser passed away after a three-year battle with metastatic pancreatic cancer on November 18, 2018.[33]

Bibliography
  • Conversational Intelligence: How Great Leaders Build Trust & Get Extraordinary Results (2013)
  • TRUST At the Moment of Contact (2013)
  • The Leadership Secret of Gregory Goose (2011)
  • Ultimate Power: Gregory Goose, A Journey Over The Horizon (2011)
  • 42 Rules for Creating WE: A hands-on, practical approach to organizational development, change and leadership best practices (2009)
  • Creating We: Change I-Thinking to We-Thinking and Build a Healthy, Thriving Organization (2007)
  • The DNA Of Leadership: Leverage Your Instincts To Communicate, Differentiate, Innovate (2006)
  • Conversational Intelligence for Coaches Partnership with WBECS Group (2016–Present)

Further reading

References
  1. Maxey, Alicia (October 25, 1992). "Redding Firm sets new standards". The News-Times. Danbury, Connecticut.
  2. Cheryl Dahle (19 September 2004). "Showing Your Worth Without Showing Off". The New York Times. New York, New York.
  3. Pogoda, Dianne M. (February 3, 1999). "The Emotional Quotient". Women's Wear Daily.
  4. "Creating WE Institute; '42 Rules for Creating WE' Becomes Amazon Bestseller By Offering New Approaches to Difficult Conversations". Biotech Week. October 7, 2009.
  5. Lucy Heckman (November 15, 2013). "Glaser, Judith E.: Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results". Library Journal.
  6. Drake Baer (January 7, 2014). "How to Deal with a Boss with Zero Emotional Intelligence". FastCompany. Retrieved March 6, 2015.
  7. Heidi Richards (November 4, 2014). "Meet 2014 Who's Who in Ecommerce, Judith E. Glaser – Benchmark Communications, Inc". WE Magazine. Retrieved March 6, 2015.
  8. Jeffrey Marshall (2006). "Resonant Leadership/The DNA Of Leadership/The Leadership Integrity Challenge: How To Assess And Facilitate Emotional Maturity". Financial Executive. {{cite journal}}: Cite journal requires |journal= (help)
  9. "When does the need to be right become an addiction?". CBS News. March 16, 2013. Retrieved March 6, 2015.
  10. Eve Tahmincioglu (December 6, 2010). "Is Your Boss a Bully, or just a Tough Cookie?". NBC News. Retrieved March 6, 2015.
  11. Joann S. Lublin (14 February 2014). "The High Cost of Avoiding Conflict at Work". Wall Street Journal. Retrieved March 6, 2015.
  12. Rodeena Stephens (October 27, 2014). "Conversational Intelligence: The DNA of Successful Leadership". New York Women in Communications. Retrieved March 6, 2015.
  13. "Author Judith Glaser uses Neuroscience to Elevate Your Conversations". Financial Women's Association. April 10, 2014. Retrieved March 6, 2015.
  14. "Culture, Leadership, and Brand". Total Picture Radio. October 8, 2007. Retrieved March 6, 2015.
  15. Bo Xin. "Turn 'Me' into the Propellent of Innovation of 'WE'". Tsinghua University: 16–17. {{cite journal}}: Cite journal requires |journal= (help)
  16. "Gallery of Success Award Recipients: College of Liberal Arts" (PDF). Temple University. Retrieved 9 April 2015.
  17. Louise Kramer (January 7, 2007). "Bridging the Worlds of Commerce and the Arts". The New York Times. Retrieved March 6, 2015.
  18. Fabienne Faur (November 23, 2012). "US firms draw a line on after-hours e-mail". Taipei Times. Retrieved March 6, 2015.
  19. Fred Tannenbaum (May 14, 2007). "Queens summit puts innovation in the spotlight". Charlotte Business Journal. Retrieved March 6, 2015.
  20. Patrica Kitchen (July 5, 2006). "When the Boss Does a Job on You". Newsday.
  21. Debra Pearce-McCall (Spring 2010). "Connections and Reflections: A Follow-up to the 2009 NeuroLeadership Summit". The GAINS Quarterly. {{cite journal}}: Cite journal requires |journal= (help)
  22. Lublin, Joann S. (June 27, 2001). "In Choosing the Right Management Model, Firms Seesaw Between Product and Place". Wall Street Journal. Retrieved September 11, 2015.
  23. Kathryn Moschella (June 30, 2006). "Cracking the 'Genetic Code' of Leadership". Norwalk Citizen Newspaper.
  24. Joann S. Lublin (June 27, 2001). "In Choosing the Right Management Model, Firms Seesaw Between Product and Place". Wall Street Journal. Retrieved March 6, 2015.
  25. Burns, Nancy. "Consultant sees the path to profits is through the heart". Women In Business. {{cite journal}}: Cite journal requires |journal= (help)
  26. David McCann (January 8, 2010). "Harmony in the C-Suite". CFO Magazine. Retrieved March 6, 2015.
  27. Julie Anixter (December 7, 2014). "Creativity Networks in the Brain: Judith E. Glaser interviews Rex Jung". Innovation Excellence. Retrieved March 6, 2015.
  28. Melissa Jester (April 15, 2011). "Alycia Kaback to Honor Judith Glaser at NYC Women's Empowerment Summit". IT Factor. Retrieved March 6, 2015.
  29. "Leadership in the face of adversity". Caldwell Partners. November 27, 2013. Retrieved March 6, 2015.
  30. Anne Most (May 4, 2012). "CoMAD hosts Burberry CEO". The Triangle. Retrieved March 6, 2015.
  31. Alex McKechnie (April 26, 2012). "Burberry CEO Angela Ahrendts to Visit Drexel". Drexel Now. Retrieved March 6, 2015.
  32. Random House Handbook of Business Terms. Random House. 1984.
  33. Nicklas Balboa; Richard D. Glaser (May 16, 2019). "The Neuroscience of Conversations". Psychology Today. Retrieved September 24, 2020.
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