KOA

KOA (short for Kampgrounds [sic] of America) is an American franchise of privately owned campgrounds. Having more than 500 locations across the United States and Canada, it is the world's largest system of privately owned campgrounds.[2][3] It was founded in 1962 and is based in Billings, Montana, United States. The current president and CEO of KOA is Toby O’Rourke.[4]

KOA campground front desk in Kalkaska Michigan
Kampgrounds of America
TypePrivate
Industry
  • Amusement
  • Recreation
Founded1962
FounderDave Drum
Headquarters550 North 31st Street, ,
United States
Key people
  • Toby O'Rourke (CEO)
Services
  • RV
  • Parks
  • Campgrounds
Owner
SubsidiariesSir Speedy, Inc.
Websitewww.koa.com

History

KOA kampground, Petersburg, Michigan

KOA was founded in 1962 in Billings, Montana, by businessmen Dave Drum, John Wallace and two other partners. Drum got the idea to start the campgrounds while walking his property along the Yellowstone River and seeing travelers heading to the Seattle World's Fair. The first campsites, known as Billings Campground, were located on Drum's property north of the Yellowstone River. For $1.75 per night, campers could pitch their tent on a campsite that included a picnic table and fire ring. This first campground also provided hot showers, restrooms, and a small store.[5] The campground was quickly successful and by the summer of 1963, Drum, Wallace and their partners decided to create a system of campgrounds throughout North America. They named the company Kampgrounds of America and began selling franchises.[5]

In 1969, KOA became a public company.[6] By the end of the 1969 camping season, KOA had 262 campgrounds in operation across the U.S. By 1972, 10 years after KOA's creation, KOA had 600 franchise campgrounds.

The 1970s energy crisis caused the collapse of many travel-oriented businesses, and KOA's stock price became a casualty. New York City financier Oscar Tang, a major stockholder at the time, purchased the company in its entirety after the 1979 oil crisis.[6] However, by 1982 KOA franchises had increased to nearly 900. By 2002, after stricter quality standards weeded out many campgrounds, KOA campgrounds numbered almost 500, with most being in the United States.[7]

KOA annually inspects each campground with a 600-point inspection, which it claims is the most stringent in the business.[8]

In 2015, Jim Rogers stepped down as CEO after 15 years and was replaced by the president of the company, Pat Hittmeier. In April 2019, Hittmeier retired, and was replaced by new CEO Toby O'Rourke, the first woman to hold that position in the company's 57-year history.[9] O'Rourke joined KOA in 2011 as the Director of Digital Marketing. Following her initial role, she was promoted to the position of Vice President of Marketing for KOA before being named Chief Franchise Operations Officer in January 2016. Under O'Rourke's leadership, KOA has experienced record growth each year since she joined the company.[10]

Financials

Kampgrounds of America (KOA) has witnessed remarkable revenue growth in recent years, exemplifying its enduring appeal in the outdoor hospitality industry. KOA's commitment to providing campers with top-tier amenities and a memorable experience has translated into a steady and substantial increase in revenue. This growth can be attributed to several factors, including strategic campground expansion, innovative accommodation options like deluxe cabins and glamping sites, and the implementation of modern reservation systems and technology to streamline the booking process. Furthermore, KOA's dedication to guest satisfaction and environmental sustainability has earned them a loyal customer base and positive word-of-mouth, further contributing to their revenue growth. As more people seek quality outdoor getaways, KOA continues to flourish as a leader in the industry, solidifying its reputation for excellence and ensuring robust financial success.

In 2022, Kampgrounds of America (KOA) experienced a remarkable surge in revenue, underscoring the company's resilience and adaptability in the face of changing travel trends. Despite the challenges posed by the COVID-19 pandemic, KOA capitalized on the growing demand for outdoor experiences, with many individuals and families seeking safe and socially distanced vacations. The company's strategic positioning of campgrounds in scenic and easily accessible locations contributed significantly to its revenue growth, as people flocked to these destinations for a breath of fresh air and a break from urban life.

Additionally, KOA's investment in modernizing its facilities and embracing technology played a pivotal role in the revenue boost. The implementation of user-friendly reservation systems and the introduction of innovative amenities like Wi-Fi, glamping options, and improved infrastructure elevated the overall camping experience, making it more appealing to a broader spectrum of travelers.

Furthermore, KOA's commitment to sustainability and eco-friendly practices resonated with environmentally conscious campers, aligning with a growing trend of responsible travel. This reputation for responsible stewardship of natural resources and conservation efforts further bolstered KOA's appeal and contributed to its financial success in 2022.

All these factors combined to make 2022 a standout year for KOA, as the company's revenue growth demonstrated its adaptability, commitment to customer satisfaction, and dedication to providing exceptional outdoor experiences to a diverse and expanding clientele.

Operations

Kampgrounds of America (KOA) has embraced a technology-driven approach to outdoor hospitality, setting itself apart as an industry leader in innovation and guest convenience. With a forward-thinking mindset, KOA has incorporated cutting-edge technology into its operations to enhance the camping experience. One of its notable advancements is the development of a user-friendly reservation system, making it easier for campers to plan and book their stays. Additionally, KOA's campgrounds often offer Wi-Fi access, ensuring that guests can stay connected even in remote locations. Moreover, the company has embraced environmental sustainability through technology, implementing eco-friendly practices like solar power generation and energy-efficient infrastructure to reduce its carbon footprint. KOA's strategic use of technology not only simplifies the booking process but also enhances guests' overall comfort and convenience while maintaining a commitment to eco-conscious operations.

Awards

Kampgrounds of America (KOA) has consistently earned numerous awards and accolades, underscoring its status as a leader in the outdoor hospitality industry. Over the years, KOA has received recognition for its commitment to excellence in customer service, environmental stewardship, and innovation. One of its most prestigious honors is the "Franchise 500" award from Entrepreneur magazine, highlighting its outstanding franchise model and overall performance. This award not only reflects KOA's success in the business world but also its dedication to providing guests with exceptional camping experiences.

KOA has also been acknowledged for its environmentally conscious practices and sustainability efforts. The company has received awards for its responsible camping initiatives, which include water conservation, waste reduction, and habitat preservation. KOA's focus on reducing its environmental footprint and promoting responsible outdoor tourism has been recognized by organizations and institutions dedicated to sustainability.

Furthermore, KOA has garnered numerous regional and local awards, often earning the title of the "Best Campground" in various states and regions across North America. These accolades serve as a testament to the quality of KOA's campgrounds and the outstanding service it offers to campers. Overall, KOA's extensive collection of awards reflects its enduring commitment to providing memorable outdoor adventures and upholding high standards within the camping industry.

Expansion

KOA, Kampgrounds of America, has embarked on an impressive expansion journey in recent years. With a rich history dating back to 1962, KOA has steadily grown its network of campgrounds across North America, providing outdoor enthusiasts with memorable camping experiences. This expansion has seen the addition of new locations in breathtaking natural settings, ensuring that campers can connect with nature and enjoy a range of amenities and activities. KOA's commitment to enhancing the camping experience has led to the introduction of innovative facilities, such as deluxe cabins, unique glamping options, and upgraded recreational areas. KOA's expansion not only caters to traditional campers but also to a broader audience seeking comfortable and convenient ways to embrace the great outdoors, making it a pioneer in the world of outdoor hospitality.

References

  1. "Join KOA in Supporting The Yellow Whistle to stop Asian Hate". KOA Blog. Retrieved 8 September 2021.
  2. "KOA: 50 Years Of Family Camping". Family RVing Magazine. December 2012. Retrieved 2021-08-25.
  3. "Welcome". KOA Pressroom. Retrieved 2021-08-25.
  4. "Toby O'Rourke". koapressroom.com. 16 March 2023. Retrieved 17 October 2023.
  5. Howard, Tom (September 1, 2012). "KOA's history started with a good idea and a humble campground". The Billings Gazette. Billings, Montana. Retrieved January 9, 2017.
  6. "KOA History". KOA Press Room. Retrieved 8 September 2021.
  7. Falstad, Jan (August 3, 2002). "Homegrown camping company celebrates 40 year anniversary". The Billings Gazette. Retrieved 2015-12-31.
  8. "Routine Maintenance Is Critical For Happy Campers". mobilerving.com. Retrieved 2021-08-25.
  9. Olson, Erik (December 30, 2015). "KOA announces new CEO". The Billings Gazette. Retrieved 2015-12-31.
  10. Magazine, Woodall's Campground (2018-03-12). "Toby O'Rourke Promoted, Now President Of KOA". Woodall's Campground Magazine. Retrieved 2023-10-17.

10. "What is Koa Camping?" Campground Reservations Online https://www.reserveamerica.com/articles/camping/what-is-koa-camping.

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