Lagan Technologies

Lagan Technologies is a subsidiary of KANA Software. It provides G2C (government to citizen) technology.

Lagan Technologies
TypeSubsidiary
IndustryGovernment CRM
Founded1994 (1994)
FounderColin Chambers, David Moody, John Montgomery, Tom Montgomery
Headquarters
Sunnyvale, CA
Number of locations
Sunnyvale CA, Chicago IL, Washington, DC, Belfast Northern Ireland, Newbury England
Key people
Mark Duffell (CEO), Jeff Wylie (GM of International Operations, David Moody (VP Solutions), Jon Montgomery (VP Global Development, Philipb Murray (VP International Sales)
ProductsLagan Government CRM, Lagan Enterprise Case Management (ECM), Lagan OnDemand
Number of employees
Over 300
ParentKANA Software
Websitewww.lagan.com Edit this on Wikidata

The company was founded in 1994, and was acquired by KANA Software[1] in November 2010. Lagan operates in both North America and the UK with its North American headquarters in Sunnyvale, CA, and its European headquarters in Belfast, Northern Ireland.

Company history

Lagan Technologies was first established in 1994 with the launch of its first product, Frontline[2] in 1998, a CRM solution designed to be technology-independent, with an open architecture, fast to implement and flexible to maintain.

Since 1999 Lagan's program, Frontline, was being adopted across the wider public sector in areas such as shared services and non-emergency call handling for police authorities.[3]

In 2006, Lagan acquired Peter Martin Associates (PMA), a leader in the development of human services software and the first to offer commercial off-the-shelf (COTS) collaborative case management and eligibility screening solutions.[4]

In 2007, Lagan Announced its first statewide deployment of Lagan Human Services with customer, Tennessee Department of Human Services, Adult Protective Services Division.

In 2009, released initial Cloud software offering Lagan OnDemand with customers that include: Bermuda;[5] Cobb County, GA,[6] and Pasadena, CA.[7] Lagan also launched Citizen Mobile Application to Promote Increased Citizen Engagement and Self Service.[8][9][10][11]

In 2010, Lagan entered the Australian market with Lagan Government CRM customer, Brisbane City Council.[12] Lagan was acquired by KANA Software in October 2010 and remains focused on the public sector.[13]

References
  1. Brown, Steven E.F. (2010-11-06). "KANA Software to buy Ireland's Lagan Technologies". The San Francisco Business Times. Retrieved 2011-01-24.
  2. "Lagan Technologies". 2002. Retrieved 2011-01-31.
  3. "Lagan and CAPS Solutions partner to provide an out-of-box, integrated CRM and business systems connectivity". 2004-03-20. Archived from the original on 2011-07-10. Retrieved 2011-01-31.
  4. "Lagan Acquires Leading Human Services Software Vendor, Peter Martin Associates from Affiliated Computer Services, Inc". Business Wire. 2006-05-30. Retrieved 2011-01-31.
  5. "E-Government Awards Contract to Lagan Technologies to Provide Enterprise Case Management Software for the Bermuda Government". 2010-07-19. Archived from the original on 2011-07-06. Retrieved 2011-01-31.
  6. "Cobb County, GA Selects Lagan Cloud-based CRM Contact Center Solution for Transparency In and Across Departments Countywide". 2010-05-18. Retrieved 2011-01-31.
  7. "City of Pasadena, CA Selects Lagan Cloud-based CRM Contact Center Solution to Improve and Streamline Service Delivery to Citizens". 2010-05-25. Retrieved 2011-01-31.
  8. "It will never be the same again". www.publicservice.co.uk. 2010-11-24. Retrieved 2011-01-31.
  9. "G7: CIOs From Seven Big-Cities Work Together to Develop Open-Source IT Solutions". 2010-10-18. Retrieved 2011-01-31.
  10. "Cloud, SaaS on the horizon for state and local governments". 2010-06-21. Retrieved 2011-01-31.
  11. "Eyes on the streets=Solutions". 2010-02-01. Retrieved 2011-01-31.
  12. "Lagan Technologies to provide CRM for Brisbane". 2010-11-08. Retrieved 2011-01-31.
  13. "KANA Software and Lagan Technologies Reach Agreement to Create a New Global Leader in Service Experience Management Solutions". www.marketwired.com. 2010.
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