NCS Group

NCS Group (also known as NCS Pte Ltd or "NCS", previously known as National Computer Systems) is a multinational information technology company headquartered in Singapore. Founded in 1981 as an agency of the Singapore government, it was privatised in 1996 and subsequently become part of the Singtel group in 1997. NCS has over 12,000 staff located in more than 20 cities across Asia Pacific.[3]

NCS Group
TypeSubsidiary
IndustryIT, infocomm
Founded1981 (1981)
Headquarters5 Ang Mo Kio Street 62, NCS Hub, Singapore 569141,
Singapore
Area served
Singapore, Australia, Brunei, China, India, Malaysia, Philippines, Sri Lanka
Key people
Ng Kuo Pin (Chief Executive Officer)
ProductsApplication, infrastructure, engineering, cybersecurity, NEXT capabilities in digital, cloud and platforms
RevenueIncreaseS$ 2.361 billion[1] (2022)
DecreaseS$ 214 million[1] (2022)
Number of employees
12,000[2] (2022)
ParentSingtel Group
Subsidiaries
  • NCS Communications Engineering
  • NCSSI-Solutions
  • 2359 Media
  • DataSpark
  • Clayops
  • Riley
  • Velocity Business Solutions
  • ARQ
  • Dialog Group
Websitehttps://www.ncs.co/en-sg/
NCS Hub in Ang Mo Kio serves as the headquarters of NCS Group.

History

NCS was founded in 1981 when the Government of Singapore embarked upon initiatives to harness information technology (IT) for both the public and private sectors.[4]

It was restructured as a commercial entity in 1996 and a year later, became a wholly owned subsidiary of SingTel Group.[5] NCS adopted its current name on 1 November 2003.[4]

SingTel Aeradio was a communication engineering services provider in airport consultancy, facility management services, engineering and radio communications, C4ISR*, intelligent building, smart security services, transportation services, IT infrastructure system, IT Security training and certification, telecommunication and multimedia.[6]

In 2002, SingTel Aeradio merged with NCS, retaining much of its identity as NCS Communications Engineering (NCS Comms Engg).[7]

In 2008, NCS bought 60% of local rival IT company, Singapore Computer Systems, shares, triggering a buyout of the company.[8]

In 2020, NCS acquires digital services 2359 Media.[9]

Management

In 2005, Chong Yoke Sin became the Chief Executive Officer (CEO). She resigned in 2007 for personal reasons and Lim Eng took over as the CEO.[10]

Lim retired in 2010 and Chief Operating Officer Chia Wee Boon took over as CEO.[11]

On 1 August 2019, the Singtel Group appointed Ng Kuo Pin as the new chief executive officer of NCS after Chia stepped down.[12]

Products and services

The company offers several services including consultancy, development, integration, infrastructure management, and BPO to customers from the public, education, financial services, insurance, healthcare, life sciences, logistics, telecommunications, utilities and transportation sectors.

Incidents

Community Health Assist Scheme computer system error
Main article: Ministry of Health (Singapore) § Community Health Assist Scheme computer system error

On 16 February 2019, the MOH released statement that there was an error in the computer system, managed by NCS Group, for the Community Health Assist Scheme (CHAS). Remedial actions were then carried out by MOH and NCS Group to assess impact on the affected applicants. MOH reportedly had the intention to recover costs and expenses due to this incident from NCS Group as allowed in the contract between them.[13]

Workers protest at NCS Hub entrance

On 18 October 2022, 9 foreign workers blocked the main entrance of NCS Hub, the company's headquarter in Singapore, and holding up signs protesting against the contractor company they work under for owing salary. Some workers holding signs written "欠債還錢" (owe money pay money) and one of them holds "上海忠記私人有限公司" (Shanghai Chong Kee Pte Ltd). The Singapore Police Force received call for assistance at around 1.50pm and deploy officers to NCS Hub's entrance, the Ministry of Manpower confirms received alerts to the incident by the police. The NCS Group told the Singapore news media, Lianhe Zaobao, that this incident has nothing to do with NCS Group and claimed that it's a conflict between NCS Group's main contractor Shanghai Chong Kee Pte Ltd, and sub-contractor Zhengda Corporation, and the 9 workers who protested are employees under Zhengda Corporation. According to Zhengda Corporation, Shanghai Chong Kee did not make payment for weeks. The latter has since issued two cheques.[14][15]

References
  1. "Singtel-Annual-Report-2022.pdf" (PDF). Singtel. 2022. p. 94. Retrieved 8 September 2023.
  2. "NCS PTE. LTD". Retrieved 21 April 2022.
  3. "NCS - Make IT Happen". The Straits Times. 20 November 2012. p. C17.
  4. Hanna, Nagy; Knight, Peter T. (2012). National strategies to harness information technology : seeking transformation in Singapore, Finland, the Philippines, and South Africa. New York, NY: Springer. pp. 45–46. ISBN 978-1-4614-2086-6. OCLC 769644297.
  5. siowmeng (22 January 2021). "NCS Has Moved Out of Singtel Group Enterprise and Doubled Down on Digital Services". IT Connection. Retrieved 15 February 2022.
  6. "NCS Communications Engineering". NCS. Archived from the original on 1 November 2012. Retrieved 25 November 2012.
  7. "INTERNATIONAL BUSINESS". Australian Financial Review. 2 October 2002. Retrieved 15 February 2022.
  8. "SingTel buys 60% of rival IT company SCS". www.asiaone.com. Retrieved 15 February 2022.
  9. "Tech in Asia - Connecting Asia's startup ecosystem". www.techinasia.com. Retrieved 15 February 2022.
  10. "CEO of SingTel's unit NCS stepping down". www.asiaone.com. Retrieved 15 February 2022.
  11. "Singtel's subsidiary NCS CEO to retire". Reuters. 16 June 2010. Retrieved 15 February 2022.
  12. hermesauto (28 June 2019). "Singtel promotes Ng Kuo Pin to next CEO of unit NCS". The Straits Times. Retrieved 15 June 2020.
  13. Ng, Huiwen (16 February 2019). "Chas subsidies for about 7,700 people miscalculated due to IT error: MOH". The Straits Times. Retrieved 2 March 2020.
  14. "声称被拖欠三个月薪金 九名外籍劳工举纸张抗议 | 早报". www.zaobao.com.sg (in Simplified Chinese). Retrieved 4 January 2023.
  15. "Police investigating after 9 workers protest outside Ang Mo Kio building over unpaid wages". CNA. Retrieved 4 January 2023.
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