NHS e-Referral Service

The NHS e-Referral Service (ERS) is an electronic referral system developed for the Health and Social Care Information Centre by IT consultancy BJSS. It is used by NHS England and it replaced the Choose and Book service on 15 June 2015.[1] The launch of the e-Referral service is intended to be a step towards achieving paperless referrals in the English NHS.[2]

History

The release date was delayed by seven months from that originally announced after it failed an assessment by the Government Digital Service.[3] When released there were 33 ‘known issues".[4] The system went live on Monday 15 Jun 2015, but on 17 June it was shut down and GPs across England resorted to fax machines in order to refer patients.[5] After launch, the system experienced numerous outages in its first weeks.[6][7] In July 2015 users were advised to switch to Google Chrome in order to reduce the four-minute loading time to 50 seconds. Of the 28 known issues at that date, 23 have a simple workaround that can be used which are published on the website, according to the Health and Social Care Information Centre.[8]

19 Trusts were fully using the system. From October 2018 it is to be used for all out-patient referrals, and it is hoped that this will halve the number of missed appointments and generate savings of at least £50 million.[9]

Operation

The NHS e-Referral Service supports referrals to secondary care by GPs. It allows users to choose the date and time of an appointment.[2]

References
  1. "News Archives - Government Computing Network".
  2. Morriss, Emma (14 December 2018). "NHS e-Referral Service makes its 100 millionth online booking". Pharmafield. Retrieved 24 September 2021.
  3. "NHS delays e-Referral service launch until 2015". Computerworld. 6 October 2014. Retrieved 14 October 2014.
  4. "NHS admits 33 'known issues' with e-Referral service launched today". Computerworld. 15 June 2015. Retrieved 13 July 2015.
  5. "For fax's sake: Medic chaos as e-Referrals system goes offline". The register. 17 June 2015. Retrieved 13 July 2015.
  6. "News Archives - Government Computing Network".
  7. "BZZZT! NHS e-Referral system flatlines again".
  8. "BZZZT! NHS e-Referral system flatlines again". The register. 13 July 2015. Retrieved 13 July 2015.
  9. "Mandatory electronic patient referrals to save NHS millions". Healthcare Leader. 27 March 2017. Retrieved 27 May 2018.
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