NewVoiceMedia

NewVoiceMedia was a cloud service company based in Basingstoke, England.[3] The company's ContactWorld platform uses customer contact technology as a cloud service by connecting customers through existing telephone infrastructures and using the internet to pass along previously collected client information to agents.[4][5][6] The company works in 128 countries, with numerous large organisations including: MobileIron, Truphone, Parcelforce, and the Canadian Cancer Society.[5][7][8][9][2]

NewVoiceMedia
FoundersAshley Unitt and Richard Pickering
Headquarters
Basingstoke
,
England, United Kingdom
Area served
International
Key people
  • Dennis Fois, CEO
  • Guy Sochovsky, CFO
  • Ashley Unitt, Co-Founder & Chief Scientist
ProductsContactWorld
ServicesCloud-based customer service
Revenue£44.5 million (2015)[1]
Number of employees
360 (2017)[2]
Websitenewvoicemedia.com

History

Ashley Unitt and Richard Pickering founded NewVoiceMedia in 2000.[3][4]

In May 2010, NewVoiceMedia received £4 million (US$6.3 million) in a Series A round of funding.

Jonathan Gale was appointed CEO in Feb 2011 and led the company through rapid growth and a series of significant fund raising rounds which fuelled product development and international expansion.

The company received £2.5 million (US$4 million) in August 2011.[3] In 2013, it raised more than £35.2 million (US$55 million) via a £12.8 million (US$20 million) round in January and in September, it raised an additional £22.4 million (US$35 million).[6][7][10][11] By 2014, the company had raised more than £99 million in funding including a £32 million (US$50 million) Series E in July of that year.[12][13]

In March 2015, Business Insider recognised NewVoiceMedia as one of the 13 enterprise cloud startups with the most venture capitalist funding.[14] In 2015, the London Stock Exchange named NewVoiceMedia as one of the 1,000 Companies to Inspire Britain.[15]

NewVoiceMedia announced it had raised an additional £21 million (US$30 million) in funding in January 2016 from several venture capital funds and Salesforce.[16] The company's total funding has reached over $141.3 million since its inception, making it one of the most successful startup enterprises from the UK backed by Silicon Valley investors.[17] In 2017, NewVoiceMedia was included on Forbes Cloud 100 list[18] and positioned as a 'leader' in Gartner's Magic Quadrant for Contact Centre as a Service, Western Europe.[19]

In January 2018, Dennis Fois was appointed as CEO. NewVoiceMedia was acquired in November 2018 by Vonage Inc for US$350 million.

References
  1. Fast-Growing Cloud Customer Care Specialist Raises $30 Million, 28 January 2016, Clancy, Heather, Fortune Magazine
  2. "NewVoiceMedia". Forbes. Retrieved August 6, 2017.
  3. Cardy, Todd (1 August 2011). "NewVoiceMedia closes £2.5 million second round". growthbusiness.co.uk. Vitesse Media. Retrieved 28 August 2015.
  4. Chowdhry, Amit (10 July 2014). "Cloud-Based Virtual Call Center Company NewVoiceMedia Raises $50M". Forbes. Retrieved 28 August 2015.
  5. Donnelly, Caroline. "RAC drives customer care to the cloud with NewVoiceMedia and Salesforce". computerweekly.com. TechTarget. Retrieved 28 August 2015.
  6. Knowles, Jamillah (29 January 2013). "NewVoiceMedia raises $20 million to expand its cloud contact centre services in the US". thenextweb.com. The Next Web, Inc. Retrieved 28 August 2015.
  7. Ludwig, Sean (29 January 2013). "Cloud call center biz NewVoiceMedia sings its way to $20M in new funds". venturebeat.com. VentureBeat. Retrieved 28 August 2015.
  8. Garfield, Richard (20 May 2015). "NewVoiceMedia grows international business by more than 500 per cent". hampshirechronicle.co.uk. Newsquest Media (Southern) Ltd. Retrieved 28 August 2015.
  9. Smilansky, Oren. "The 2015 CRM Service Elite: NewVoiceMedia Helps Cancer Charity with Fundraising Efforts". destinationcrm.com. Information Today Inc. Retrieved 28 August 2015.
  10. Lunden, Ingrid (9 July 2014). "NewVoiceMedia Raises Another $50M For Its Cloud-Based Contact Centers". techcrunch.com. AOL Inc. Retrieved 28 August 2015.
  11. Grant, Rebecca (19 September 2013). "NewVoiceMedia raises $35M to bring call centers to the cloud". venturebeat.com. VentureBeat. Retrieved 28 August 2015.
  12. "Deals of the day: NewVoiceMedia raises $50 million". fortune.com. Time Inc. 9 July 2014. Retrieved 28 August 2015.
  13. Wainewright, Phil (14 July 2014). "Wowcher customer service rings up a NewVoiceMedia makeover". diginomica.com. Diginomica Ltd. Retrieved 28 August 2015.
  14. Weinberger, Matt (17 March 2015). "The 13 enterprise startups with the most VC funding". businessinsider.com. Business Insider Inc. Retrieved 28 August 2015.
  15. "1000 Companies To Inspire Britain". lesg.com. London Stock Exchange. Retrieved 28 August 2015.
  16. NewVoiceMedia to spend big to go Stateside following $30m fundraise, 28 January 2016, Burn-Callander, Rebecca, The Telegraph
  17. More Money Into The Cloud As NewVoiceMedia Gets $30M For Its Contact Center Solutions, 28 January 2016, Lunden, Ingrid, TechCrunch
  18. "Cloud 100 2017 Ranking". Forbes. Retrieved August 6, 2017.
  19. "NewVoiceMedia Positioned as a Leader in Gartner Magic Quadrant". Call Centre Helper.
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