Northwind (company)

Northwind is a privately held company that develops property management systems, as well as GDS/web based booking solutions for the hospitality industry. Maestro Enterprise Suite, the company's flagship product, includes a variety of modules which can be co-ordinated to comply with a hotel or hotel chain's requirements. Maestro is a multi-platform system with over 10,000 users.[1] It allows optimized adaptability to single or multi-property businesses.[2] Northwind's headquarters are in Markham, Ontario, with sales and support offices located worldwide.[3]

Northwind
TypePrivate
IndustrySoftware Development
FoundedToronto, Ontario, Canada, 1978
HeadquartersMarkham, Ontario, Canada
Key people
Warren Dehan, Audrey MacRae

History
  • 1978 – Company formed to respond to the need for custom software development[4]
  • 1979 – Custom development of back office accounting, travel agency commission payables, and guest history management for a major Canadian hotel chain
  • 1980 – Ongoing development of various custom software modules in a mini computer environment
  • 1982 – Begin development of UNIX based hotel property management system (PMS)
  • 1983 – Development of Telephone Answering Services Management software
  • 1984 – Computerized Hospitality Solutions (CHS) Front Office successfully introduced to the market
  • 1986 – Decision to focus strictly on hospitality and retire non-hotel software
  • 1989 – U.S. sales office established in Florida.
  • 1992 – Begin development of UNIX and Windows version of new client/server PMS “CHS2000”
  • 1994 – CHS2000 Version 1 successfully introduced to the market
  • 1994 – First installation of CHS2000 Windows PMS
  • 1997 – Yield management functionality implemented as an integrated component of CHS2000
  • 1999 – CHS legacy software retired, existing clients offered free upgrade to Maestro
  • 1999 – CHS2000 redesigned and deployed as Maestro PMS
  • 2000 – Spa & Activities Management module developed for resort operations
  • 2001 – Shuttle Services Management module developed
  • 2002 – Extended Stay Management enhancements added to PMS
  • 2002 – Maestro Enterprise Multi-Property deployed
  • 2003 – Enhanced service initiative (Diamond Plus) deployed to all Maestro users
  • 2003 – Development of condominium owner accounting module
  • 2003 – ResEze real-time fully integrated Web Booking Engine introduced
  • 2004 – Added ASP Citrix & Terminal Services based support
  • 2005 – Enhanced security features including credit card masking and database encryption added for PCI compliance
  • 2006 – Enhanced Spa & Activities Management, Retail POS, and interfaces including 2-way GDS/OTA, 2-way Yield management
  • 2006 – Added Fine Dining POS, Club Membership and Golf Scheduling Modules
  • 2007 – Integrated Member Management system introduced
  • 2007 – Table Reservations with On-line functionality introduced
  • 2008 – ResWave Booking Engine extends functionality of online presence for clients
  • 2008 – Maestro Users Group is formed to promote client collaboration
  • 2008 – Diamond Plus Service expanded to include free On-Demand Live Training and Beginners Education program, Web Connection initiative of online features & functions deployed
  • 2010 – Launches Maestro Self-Service Touch Screen Kiosk, fully tokenized interface for payment card processing & Maestro PMS Certified for PCI Compliancy, PA-DSS Standards
  • 2011 – Integrated online property based member Loyalty Program, handheld checkin/checkout support
  • 2012 – Online loyalty program integration
  • 2013 – Introduction of self serve eLearning website for Maestro PMS users
  • 2014 – Introduction of Maestro Web, a browser based, feature equivalent version of Maestro PMS
  • 2014 – EMV credit card support added (Chip and Pin) for secure credit card payments
  • 2015 – Mobile tools added including housekeeping, online check in, and tablet based folio display
  • 2016 – Post Checkin Surveys, Mobile Checkout, Online Payment Portal
  • 2017 – Northwind acquires assets of Navicom Inc. to provide reputation management for its clients

Products & services

Maestro Enterprise Suite

The Maestro Enterprise Suite is a sophisticated property management system used by single and multi-property hotel groups to share information between all branches of an operation, allowing for total network control. The Maestro Enterprise Suite has the following modules:

  • Maestro Property Management Suite
  • Maestro Sales & Catering Suite
  • Maestro Multi-Property Suite
  • Maestro Corporate Enterprise Suite

ResWave

ResWave is Northwind's real-time, on-line web booking suite, allowing package customization of guest services such as room, spa, dining & event reservations, and group management.

Diamond Plus

Diamond Plus is a support service initiative provided by Northwind to its clients. The service includes access to a 24/7 support center, remote training facilities for clients, software customization, and access to self-serve web training and documentation.

Executives
  • Warren Dehan – President
  • Audrey MacRae – Vice President

References
  1. "Best Hospitality Property Management Software 2021 | Reviews of the Most Popular Tools & Systems".
  2. "Maestro Enterprise Suite Leverages Strong Functionality for Multi-Property Operating Companies, Delivers Centralized Management, Cross-Selling, CRM Advantages / April 2003". www.hotel-online.com. April 22, 2003. Retrieved 2023-09-08.
  3. NORTHWIND Maestro Continues Expansion to Maximize Services, Global Headquarters Moves to Larger Offices. November 5, 2008
  4. Maestro Property Solutions. 2008
This article is issued from Wikipedia. The text is licensed under Creative Commons - Attribution - Sharealike. Additional terms may apply for the media files.