Pakistan Citizen's Portal

The Pakistan Citizen's Portal (PCP) is a nation-wide grievance management platform initially launched as a government-owned mobile application for the citizens of Pakistan through which they can lodge their complaints with the government.[1][2]

Pakistan Citizen's Portal
AbbreviationPCP
Formation28 October 2018
HeadquartersIslamabad, Pakistan
OwnerGovernment of Pakistan
Headed by
Prime Minister of Pakistan
Parent organization
PM's Performance Delivery Unit (PMDU)
Websitehttps://citizenportal.gov.pk

History

The Prime Minister of Pakistan, Imran Khan, launched Pakistan Citizen's Portal (PCP) in October 2018.[3] [4]

Functioning

The Pakistan Citizen's Portal operates under the Prime Minister's Performance Delivery Unit (PMDU).[5]

Other platforms
  • The Pakistan Citizen's Portal launched its web-based services and helpline in September 2020.[6][7]
  • In October 2020, manual complaint lodging facility was provided at the dashboards of government offices for illiterate and physically challenged people.[8]

Achievements
  • The Pakistan Citizen's Portal was ranked as the second best government app in the World Government Summit held in Dubai, out of a total 4,646 mobile applications by 87 countries.[9][10]

See also

References
  1. "PM Imran Khan launches 'Pakistan Citizen Portal'". www.thenews.com.pk. Retrieved 2021-12-07.
  2. "Pakistan Citizens' Portal to redress public grievances and improve governance: PM Imran Khan". www.radio.gov.pk. Retrieved 2021-12-07.
  3. "PM launches Pakistan Citizens' Portal to address public complaints". The Express Tribune. 2018-10-28. Retrieved 2021-12-07.
  4. "What is the role of Pakistan Citizen Portal App?". Packages Guide. 2023-05-19. Retrieved 2023-06-04.
  5. "PM launches Pakistan Citizens' Portal to address public complaints". The Express Tribune. 2018-10-28. Retrieved 2021-12-07.
  6. "Web service of Pakistan Citizen Portal launched". The Nation. 2020-09-10. Archived from the original on 2020-12-07. Retrieved 2021-12-07.
  7. "Info Minister inaugurates Pakistan Citizen Portal helpline". www.radio.gov.pk. Retrieved 2021-12-07.
  8. "PM Imran directs authorities to provide manual complaint registration through PCP". The Express Tribune. 2020-10-08. Retrieved 2021-12-07.
  9. Dawn.com (2019-02-13). "Pakistan Citizen's Portal app clinches 2nd spot at World Government Summit". DAWN.COM. Retrieved 2021-12-07.
  10. "Pakistan Citizen Portal highlighted at World Government Summit". www.thenews.com.pk. Retrieved 2021-12-07.

Connecting citizens of Pakistan with their Government. Prime Minister's Performance Delivery Unit (PMDU) established in 2013 has been reorganized with a new RULES IN 2018

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