Phonon Communications

Phonon is a cloud telephony company in Asia.[1][2] It was founded in October 2006 by Samish Makhija and Ujwal Makhija, who are alumni of IIM Ahmedabad and IIM Calcutta.[3]

Phonon Communications Pvt. Ltd. ("Phonon.in" is now "Phonon.io")
TypePrivate
IndustryTelecommunications
Founded2006
FounderUjwal Makhija
HeadquartersVadodara, Gujarat, India
Key people
Samish Makhija, Ujwal Makhija
ProductsClick-to-Call & Instant Connect
Contact Center Automation Suite
Intelligent IVR
Proactive Outbound Engagement
Chatbot
Servicescloud telephony
Number of employees
52
Websitephonon.io

Customers

The service of Phonon Communications used by some notable agencies including BFSI, Travel, and Airlines. It was also used by airline group Kingfisher Airlines[3] and Rediff.[4] In January 2017, Indian domestic airline Vistara implemented Phonon's Unified Communication Solution for flight advisories.[5]

Purposes

It provides Automated Outbound Diallers,[3] and Click-to-Call for instant call back from websites.[4][6] It acquires iDeliver, home to India's largest loanbot.[7] It automates communications over voice & text using global AI & ML platforms for large enterprises world-wide.

Awards

Phonon was recognized as the "Best Contact Centre Automation Provider" for BFSI sector in the 3rd BFSI innovation summit 2019, organized by eLets Technomedia and Government of Maharashtra. In November 2016 Phonon was awarded the #400 spot on Deloitte's 2016 Technology Fast 500 Asia Pacific List[8] as well as the #47 spot on Deloitte's 2015 Technology Fast 50 India List.[9][10] In September 2016 Phonon was awarded with the Red Herring Top 100 Asia award.[11]

References
  1. "IIMA Fair for Budding Businessmen". Diligent Media Corporation Ltd. 22 September 2011. Retrieved 4 June 2015.
  2. "Start-up event finds cross-country echoes". livemint. 30 October 2008. Retrieved 4 June 2015.
  3. ToI Bureau (1 December 2006). "Passengers get info on flight glitches via Phonon.in tech". Retrieved 4 June 2015.
  4. "Click-to-Call". The Economic Times. 20 October 2008. Retrieved 4 June 2015.
  5. "Phonon.in provides Unified Communication System for Flight Related Advisories to Vistara". 17 January 2017. Retrieved 19 January 2017.
  6. "Out of The Box Ideas in Fray". livemint. 3 November 2008. Retrieved 4 June 2015.
  7. "Consumer interaction solutions firm Phonon acquires AI chatbot iDelivr". VCCircle. 10 November 2017. Retrieved 2 July 2019.
  8. Deloitte's Fast 500.website (PDF)
  9. Deloitte's Fast 50 India (PDF)
  10. "Deloitte's Technology Fast 50 2016 India". 15 November 2016. Retrieved 15 November 2015.
  11. Red Herring Top 100 Asia
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