Indiana Utility Regulatory Commission

The Electric Division of the IURC regulates five major investor owned electric utilities: Duke Energy Indiana, Indiana-Michigan Power, Indianapolis Power and Light Company, Northern Indiana Public Service Company (NIPSCO), and Vectren Energy Delivery of Indiana.

In addition, nine of the 72 municipally-owned utilities operating in Indiana remain under the Commission's jurisdiction for rate regulation: Richmond Municipal, Anderson Municipal, Crawfordsville Municipal, Auburn Municipal, Frankfort Municipal, Lebanon Municipal, Tipton Municipal, Knightstown Municipal, Kingsford Heights Municipal, and Greenfield Mills, Inc. Power & Light.

The Natural Gas division regulates the rates, charges, and terms of service for intrastate gas pipelines and LDCs. It inspects federal all intrastate natural gas facilities in accord with federal safety regulations. Additionally, the Natural Gas division reviews gas cost adjustments (GCAs), financial arrangements, service territory requests, and assists in investigatory proceedings when these docketed proceedings are filed with the Commission. It also analyzes various forms of alternative regulatory proposals, such as rate decoupling, rate adjustment mechanisms, and customer choice initiatives.

The Communications Division monitors regulatory proceedings and policy initiatives at the federal, state, and local levels to determine the impact of those policies. The division implements universal service programs and provides recommendations on applications for certificates of territorial authority for communications service providers and state franchises for video service providers. The Communications Division also resolves carrier-to-carrier disputes, manages policies regarding telephone numbering resources (pursuant to federal and state law), protects consumers from unauthorized changes to their service, and implements universal service programs.

The Water and Sewer Division regulates 89 of the 555 water utilities and 45 of the 547 wastewater utilities in Indiana. Although the IURC regulates only a fraction of the water utilities, these entities serve approximately 45% of Indiana's water consumers. Approximately 85% of Indiana customers, however, are served by non-jurisdictional wastewater utilities.

The Consumer Affairs Division resolves customer complaints by ensuring utility compliance with Commission rules and regulations by investigating consumer allegations and issuing timely determinations. The types of issues handled by the Consumer Affairs Division include: deposits, billing, termination of service, customer rights, and utility responsibilities.[1]

The IURC Legal Division aids in the development of the commissions “Rules and Regulations Concerning Practice and Procedure” as well as “Rules and Regulations and Standards of Service” to govern each type of utility through Title 170 of the Indiana Administrative Code. These changes follow a rulemaking process which, if applied to Indiana Code, require approval from the Governor and Attorney General.[1]