Snap Send Solve

Snap Send Solve is a smart cities technology platform that simplifies the reporting of community issues in Australia and New Zealand.

Snap Send Solve Pty Ltd
Snap Send Solve
IndustrySoftware Development
Founded2010
HeadquartersMelbourne, Australia
Area served
Australia and New Zealand
Websitehttps://www.snapsendsolve.com

Snap Send Solve is a privately owned Australia technology company headquartered in Melbourne.

History

Snap Send Solve was created in 2010 as an entry for the App My State[1] by Outware Mobile[2] (now known as Arq Group) as part of a Victorian Government open-data hackathon. The idea for the app was inspired by the founder, Danny Gorog who was frustrated by how hard it was to report a broken swing in a park.[3][4] The app won a 2013 Melbourne Design Award.[5]

Originally, the free platform only allowed for reporting to every council in Australia however after a request from South East Water, the platform was expanded to include other authorities who have assets in the public domain such as water authorities, telecommunication and power authorities.[6] Since then other authorities and organisations have been added to the platform such as universities,[7] other Government departments such as Agriculture Victoria,[8] Wildlife Victoria[9][10] and housing communities.[11]

In 2015, Snap Send Solve was featured in an article in Government News by Maris Sansom titled 'Apps change the face of government'[12] that outlines how apps such as Snap Send Solve are helping Councils save money by moving to more efficient channels. There are many other digital platforms that councils are adopting to help manage this transition.

In 2016 Snap Send Solve entered a commercial agreement with Christchurch City Council in New Zealand.[13] Christchurch City Council entered the app into the ALGIM Web and Digital Symposium where it won the 'Best Use of Social Media/App'.[14] Since 2016 it has been adopted by other councils and authorities in New Zealand including Waimakariri District Council, Selwyn District Council, Ashburton District Council and Canterbury Regional Council.[15][16][17][18]

Community usage

Usage of Snap Send Solve by the community has grown over time. In 2018, it was reported that councils in New South Wales received 14,758 reports for parking issues.[19] In January 2020 it was reported that Victorians had made 104,164 reports using Snap Send Solve, with the most popular incident categories being rubbish, graffiti and parking.[20]

Snap Send Solve is featured and recommended as an official contact method of many councils and other authorities around Australia and New Zealand including:

  • Whitehorse City Council[21]
  • Monash City Council[22]
  • Sutherland Shire Council[23]
  • City of Kalgoorlie Boulder[24]
  • University of Melbourne[25]
  • Bundaberg Regional Council[26]
  • Fraser Coast Regional Council[27]
  • Noosa Shire Council[28]
  • Rockhampton Regional Council[29]
  • Christchurch City Council[30]
  • Telstra[31]
  • Sydney Water[32]
  • Brisbane Council[33]
  • Yarra Valley Water[34]
  • Manningham Council[35]

The apps use of geo-location means it can also be used for other novel purposes such as reporting of injured Australian wildlife[36] to Wildlife Victoria and potential infestations of phylloxera[37] to Agriculture Victoria.[38]

Commercial model

Snap Send Solve provides a free service to all Councils in Australia and New Zealand who can receive reports from the public that include images, geolocation details and reporter details. The company has been working with the MAV[39] to create a paid Enterprise service that provides access to a reporting API and additional report customisation options.

Software as a service

Snap Send Solve is a software as a service (SaaS) business and charges an annual license fee for the paid, Enterprise service.

References
  1. Herrick, Chloe (22 June 2010). "Victorian App My State winners". Computerworld. Retrieved 1 May 2020.
  2. "Snap Send Solve by Outware app developers". 4 March 2015. Archived from the original on 4 March 2015. Retrieved 1 May 2020.
  3. "How a broken park swing gave this entrepreneur the idea for council issues reporting platform Snap Send Solve". SmartCompany. 26 March 2019. Retrieved 30 April 2020.
  4. "Subscribe to The Australian | Newspaper home delivery, website, iPad, iPhone & Android apps". www.theaustralian.com.au. Retrieved 1 May 2020.
  5. "Snap Send Solve". DRIVENxDESIGN. Retrieved 1 May 2020.
  6. "Snappy new way to report problems, complaints to local councils – ABC News". www.abc.net.au. 6 August 2013. Retrieved 1 May 2020.
  7. Dinham, Peter. "iTWire – Snap Send Solve mobile app adopted by University of Melbourne". www.itwire.com. Retrieved 1 May 2020.
  8. "Vic wine adopts smartphone reporting app". Good Fruit & Vegetables. 3 April 2019. Retrieved 1 May 2020.
  9. "Heraldsun.com.au | Subscribe to the Herald Sun for exclusive stories". www.heraldsun.com.au. Retrieved 1 May 2020.
  10. "Wildlife Victoria using Aussie App Snap Send Solve to receive reports of wildlife in need of help. » EFTM". EFTM. 8 July 2019. Retrieved 1 May 2020.
  11. "Report Neighbourhood Issues With New App". Aurora. Retrieved 1 May 2020.
  12. "Apps change the face of government". Government News. 23 February 2015. Retrieved 6 June 2020.
  13. "Snap Send Solve". ccc.govt.nz. Retrieved 1 May 2020.
  14. "ALGIM Inc – 2017 ALGIM award winners". www.algim.org.nz. Retrieved 1 May 2020.
  15. "Report an environmental incident". Environment Canterbury. Retrieved 1 May 2020.
  16. "Snap Send Solve". Waimakariri District Council. Retrieved 3 May 2020.
  17. "Selwyn District Council". Selwyn District Council. Retrieved 3 May 2020.
  18. "Snap Send Solve – Ashburton District Council". www.ashburtondc.govt.nz. Retrieved 3 May 2020.
  19. "States with the worst parkers and most prolific rubbish dumpers revealed". NewsComAu. 5 March 2019. Retrieved 1 May 2020.
  20. "Heraldsun.com.au | Subscribe to the Herald Sun for exclusive stories". www.heraldsun.com.au. Retrieved 1 May 2020.
  21. "Snap Send Solve | Whitehorse City Council". www.whitehorse.vic.gov.au. Retrieved 6 June 2020.
  22. "Use Snap Send Solve to report an issue". www.monash.vic.gov.au. Retrieved 6 June 2020.
  23. "Report It with Snap Send Solve - Sutherland Shire Council". www.sutherlandshire.nsw.gov.au. Retrieved 6 June 2020.
  24. "Report an issue with Snap, Send, Solve".
  25. Marasa, Andy (25 September 2019). "Campus maintenance and feedback". Snap Send Solve. Retrieved 6 June 2020.
  26. Clifford, Naomi. "Snap Send Solve". Bundaberg Regional Council. Retrieved 6 June 2020.
  27. Council, Fraser Coast Regional. "Snap Send Solve". Fraser Coast Regional Council. Retrieved 29 March 2022.
  28. Noosa. "Snap Send Solve". Noosa Shire Council. Retrieved 6 June 2020.
  29. "Help Council tackle illegal dumping". www.rockhamptonregion.qld.gov.au. Retrieved 29 March 2022.
  30. "Snap Send Solve". ccc.govt.nz. Retrieved 6 June 2020.
  31. "REPORT DAMAGE TO TELSTRA EQUIPMENT". service.telstra.com.au. Retrieved 2 July 2020.
  32. "Instant asset write-offs a 'big deal' but not everyone's excited". Australian Financial Review. 7 October 2020. Retrieved 12 October 2020.
  33. "Instant asset write-offs a 'big deal' but not everyone's excited". Australian Financial Review. 7 October 2020. Retrieved 12 October 2020.
  34. "Spotted a fault? Let us know! | Yarra Valley Water". www.yvw.com.au. Retrieved 24 August 2021.
  35. "Manningham Council lifts community experience, primes for extra innovation". Microsoft Australia News Centre. 11 August 2021. Retrieved 24 August 2021.
  36. Long, Trevor (8 July 2019). "Wildlife Victoria using Aussie App Snap Send Solve to receive reports of wildlife in need of help. » EFTM". EFTM. Retrieved 6 June 2020.
  37. "Vic wine adopts smartphone reporting app". Good Fruit & Vegetables. 3 April 2019. Retrieved 6 June 2020.
  38. Department of Economic Development, Jobs. "Report Phylloxera in the Yarra Valley". agriculture.vic.gov.au. Retrieved 6 June 2020.
  39. "Solving Snap Send Solve Workshop Outcomes". MAV website. 7 February 2020. Retrieved 6 June 2020.
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