TOA Technologies

TOA Technologies is an American software as a service company that develops, markets and sells ETAdirect, a web-based applications solution for companies with small, medium and large mobile workforces across the world.

TOA Technologies
TypePrivate
IndustryEnterprise software, Field service management
Founded2003
FounderYuval Brisker and Irad Carmi
Headquarters
Beachwood, Ohio
,
United States
Area served
Worldwide
Key people
Yuval Brisker (Chairman of the Board, President & CEO), Irad Carmi (President & CTO), Brian Cook (CFO), Bruce Grainger (Senior Vice President Global Sales)
ProductsETAdirect Enterprise, ETAdirect Professional, ETAworkforce
ServicesField service management
RevenueIncreaseUS$41.0 million (FY 2012)[1]
Number of employees
550+
ParentOracle Corporation
Websitewww.toatech.com

Headquartered in Beachwood, Ohio, its products include advanced tools for automating and optimising planning, scheduling, appointment booking, and routing, as well as job allocation and real-time field service event management.

Mobile workers have access to HTML5-based mobility apps which provide location-based information, forecasting, capacity management, routing, and real-time field management/dispatch and customer communications through ETAdirect. TOA Technologies was acquired by Oracle in 2014.[2]

ETAdirect

ETAdirect is a software as a service/eSaaS model employing a patented algorithm which operates using pattern recognition in order to accurately gauge the arrival time of a mobile employee at a customer's location. Additionally, ETAdirect's algorithm provides data which enables the estimation of job length. This, when combined, results in improved scheduling and customer experience management. ETAdirect's prediction window is typically less than 60 minutes, allowing for precise notices to consumers over a variety of channels including, but not limited to: voice/IVR, email, text/sms, Twitter and other communications channels. This technology reduces customer queries to service provider call centres, decreasing consumer frustration and wasted time.

ETAdirect is currently used by several cable television companies in North America, including Cox Communications,[3] broadband operators in Europe, such as Virgin Media[4] and ONO (Spain).,[5] global communications companies such as Telefonica[6] and global utility companies like E.ON.[7]

Company information

TOA Technologies was founded by Yuval Brisker and Irad Carmi in 2003. The company is privately held and employs more than 550 employees worldwide and is headquartered in Beachwood, Ohio, with additional offices in London, United Kingdom, and Sao Paulo, Brazil.

Principal venture shareholders are Technology Crossover Ventures, Draper Triangle Ventures (a DFJ network affiliate), Intel Capital and Sutter Hill Ventures.

TOA stands for "Time of Arrival." The concept of time is central to the ETAdirect software solution set, as its central algorithm measures time and predicts performance based on resource specific pattern recognition and predictive analytics. This yields more accurate time of arrival estimates than the alternative of managing service appointments according to averages of human resource capabilities and availability.

As of December 2013, TOA had over 85,000 users.[8]

Oracle Corporation announced that it was acquiring TOA Technologies on July 31, 2014.[9]

Patents

On April 6, 2010, TOA was issued U.S. Patent No. 7,693,735 entitled "Dynamic Schedule Mediation"[10] for its predictive, performance-pattern based mobile workforce management system and proactive customer communications methodology.[11]

Milestones

In October 2012, Gartner recognized TOA Technologies as a Leader in the Magic Quadrant for Field Service Management for the first time.

TOA Technologies was again named a Leader in the Gartner Magic Quadrant for Field Service Management in 2013.[12] In the report Gartner stated that "TOA is a best-of-breed field service optimization vendor based solely in the cloud."

TOA was named one of America's Most Promising Companies in 2013 by Forbes magazine.[13]

In July 2013, TOA closed a major round of funding with Technology Crossover Ventures,[14] raising $66 million to transform global field service management.[15]

On July 31, 2014, Oracle Corporation announced that it was buying TOA Technologies.[16] The transaction closed in mid-September, 2014.

See also

References
  1. "Toa Technologies". Forbes. Archived from the original on 2017-02-02. Retrieved 2017-09-15.
  2. Redwood Shores (31 July 2014). "Oracle Buys TOA Technologies". Oracle.com. Archived from the original on 16 July 2023. Retrieved 16 July 2023.
  3. "Cox Tracks Field Techs With TOA's Software - 2008-06-24 22:01:00 | Multichannel News". www.multichannel.com. Archived from the original on 2011-06-16.
  4. "Virgin Media expects big savings from workforce management system". 22 April 2010. Archived from the original on 19 July 2010. Retrieved 3 October 2010.
  5. "Archived copy". Archived from the original on 2009-03-13. Retrieved 2009-02-13.{{cite web}}: CS1 maint: archived copy as title (link)
  6. "Archived copy". Archived from the original on 2013-08-07. Retrieved 2014-08-11.{{cite web}}: CS1 maint: archived copy as title (link)
  7. "E.ON Selects TOA Technologies Solution for Smart Meter Deployment -". www.smartmeters.com. Archived from the original on 2016-03-03.
  8. "Best Field Service Management Software 2021 | Reviews of the Most Popular Tools & Systems". Archived from the original on 2013-12-11. Retrieved 2013-12-05.
  9. http://www.oracle.com/us/corporate/acquisitions/toatechnologies/index.html Archived 2014-08-04 at the Wayback Machine
  10. "United States Patent: 11030542 - Contextually-aware selection of event forums".
  11. "Archived copy". Archived from the original on 2011-07-17. Retrieved 2010-05-22.{{cite web}}: CS1 maint: archived copy as title (link)
  12. "Archived copy". Archived from the original on 2012-10-23. Retrieved 2012-10-19.{{cite web}}: CS1 maint: archived copy as title (link)
  13. "TOA Technologies on Forbes Lists". Forbes. Archived from the original on February 2, 2017. Retrieved April 28, 2017.
  14. "Home". tcv.com. Archived from the original on 2013-07-14. Retrieved 2013-07-16.
  15. Scheer, Steven (July 16, 2013). "TOA Technologies gets $66 mln investment from TCV". Reuters. Archived from the original on August 13, 2023. Retrieved July 5, 2021.
  16. List of acquisitions by Oracle
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