Ziosk

Ziosk is a table ordering tablet for casual dining restaurants developed by Dallas based TableTop Media.[1] The device consists of a 7-inch tablet running Android and a credit card reader. Certain models also include a receipt printer and near field communication (NFC). As of July 2016, there are 170,000 Ziosk tablets at restaurants in the United States, including Chili's,[2] Friendly's, Olive Garden,[3] Red Robin,[4] and Outback Steakhouse franchisee Cerca Trova.[5] The company employs around 110 active employees.

Ziosk
ManufacturerTableTop Media
TypeTable ordering tablet
Operating systemAndroid
Display7 in (180 mm) touchscreen
CameraFront
ConnectivityWi-Fi
Websiteziosk.com

The tablets also allow users to play games for a fee. TableTop Media rents the devices to restaurant operators through a subscription fee and revenue-share on paid games.[6]

History

In September 2013, Ziosk announced the deployment of tablets to all company-owned Chili's restaurants, to be completed by the first half of 2014.[7]

Ziosk announced the deployment of tablets to Olive Garden in April, 2015 after customer and restaurant testing in 2014.[8] Olive Garden expected to deploy tablets to all of its 800-plus restaurants by the end of 2015. After the deal is complete, the company estimated Ziosk tablets will be used by more than fifty million users per month.

Software and hardware

Ziosk implements an over-the-air (OTA) update mechanism of the product platform as well as security and encryption key management for credit card payments and implementing drivers for the magnetic stripe reader hardware.[9] Ziosk hardware is fully compliant with Payment Card Industry Payment Application Data Security Standards (PCI PA-DSS) 1.1 and Payment Application Best Practices (PABP) 1.4 standards.[10]

In 2017, Ziosk introduced its second generation tablet, the Ziosk Aurizon. This tablet features a single slot that can read either magstripe or EMV credit and debit cards, support for contactless payments, and a PIN pad for cards requiring a PIN. For existing Ziosk tablets in the field, Ziosk also introduced the Smart Battery, which adds EMV and contactless capability to existing Ziosk tablets.

Privacy concerns

Some users of Ziosk tablets have questioned the use of cameras on tabletop ordering tablets, citing privacy concerns.[11] Ziosk responded to the concerns stating that the company does not save or share information from the camera without permission from the user.[12] They also noted that a green light near the top of the device will be activated when the camera is active, and that the camera is used specifically to read coupons.

References
  1. Strom, Stephanie (20 June 2014). "Hi, I'm a Tablet. I'll Be Your Waiter Tonight". The New York Times.
  2. Konrad, Alex (17 September 2013). "Chili's To Install Tablets At Every Table: More Tips But A Cloudier Future For Servers". Forbes.
  3. Lien, Tracey (14 April 2015). "Olive Garden rolls out tabletop tablets for ordering and payment". Los Angeles Times.
  4. Jennings, Lisa (13 February 2015). "Red Robin to roll out tabletop tablets systemwide". Nation's Restaurant News.
  5. "Outback Steakhouse franchisee adds 45 Ziosk tabletop units". Kiosk Marketplace. 16 August 2017. Retrieved 21 September 2018.
  6. Ravindranath, Mohana (29 June 2014). "At Chili's, tablets help wait staff turn over tables". The Washington Post.
  7. Wong, Venessa (18 September 2013). "That Tablet on the Restaurant Table Will Make You Spend More". Bloomberg News. Retrieved 7 June 2017.
  8. "Olive Garden server: "We are getting shorted on tips"". 28 August 2015. Retrieved 7 June 2017.
  9. "Linux/Android OS and Driver Developer" (PDF). Archived from the original (PDF) on 2015-03-14. Retrieved 2016-12-20.
  10. "Z-300 Product Manual". Retrieved 2016-12-20.
  11. Ming, Kurtis (18 November 2014). "Call Kurtis Investigates: Are Restaurant Tablets On The Table Spying On You?". CBS Sacramento. Retrieved 7 September 2016.
  12. Shah, Khushbu (20 November 2014). "Are Restaurants Using Tablets to Spy on Diners?". Eater. Vox Media. Retrieved 7 September 2016.
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