George Pullman

In 1857, as a young engineer, Pullman arrived in Chicago, Illinois as the city prepared to build the nation's first comprehensive sewer system. Pullman formed a partnership known as Ely, Smith & Pullman. Chicago was built on a low-lying bog, and people described the mud in the streets as deep enough to drown a horse.[2] The growing city needed a sewer system, and Pullman's became one of several companies hired to lift multi-story buildings four to six feet—to both allow sewers to be constructed and to improve the foundations. The project would involve effectively raising the street level 6–8 feet, first constructing the sewers at ground level, then covering them.[3] The Ely, Smith & Pullman partnership gained favorable publicity for raising the massive Tremont House, a six-story brick hotel, while the guests remained inside.[4]

Share of the Pullman's Palace Car Company, issued April 20, 1892, made out to George M. Pullman

Pullman developed a railroad sleeping car, the Pullman sleeper or "palace car". These were designed after the packet boats that travelled the Erie Canal of his youth in Albion. The first one was finished in 1864.

After President Abraham Lincoln was assassinated, Pullman arranged to have his body carried from Washington, D.C. to Springfield on a sleeper, for which he gained national attention, as hundreds of thousands of people lined the route in homage. Lincoln's body was carried on the Presidential train car that Lincoln himself had commissioned that year. Pullman had cars in the train, notably for the President's surviving family. Orders for his new car began to pour into his company. The sleeping cars proved successful although each cost more than five times the price of a regular railway car. They were marketed as "luxury for the middle class".

In 1867, Pullman introduced his first "hotel on wheels," the President, a sleeper with an attached kitchen and dining car. The food rivaled the best restaurants of the day and the service was impeccable. A year later in 1868, he launched the Delmonico, the world's first sleeping car devoted to fine cuisine. The Delmonico menu was prepared by chefs from New York's famed Delmonico's Restaurant.

Both the President and the Delmonico and subsequent Pullman sleeping cars offered first-rate service. The company hired African-American freedmen as Pullman porters. Many of the men had been former domestic slaves in the South. Their new roles required them to act as porters, waiters, valets, and entertainers, all rolled into one person.[5] As they were paid relatively well and got to travel the country, the position became considered prestigious, and Pullman porters were respected in the black communities.

Pullman believed that if his sleeper cars were to be successful, he needed to provide a wide variety of services to travelers: collecting tickets, selling berths, dispatching wires, fetching sandwiches, mending torn trousers, converting day coaches into sleepers, etc. Pullman believed that former house slaves of the plantation South had the right combination of training to serve the businessmen who would patronize his "Palace Cars". Pullman became the biggest single employer of African Americans in post-Civil War America.[5]

In 1869, Pullman bought out the Detroit Car and Manufacturing Company. Pullman bought the patents and business of his eastern competitor, the Central Transportation Company in 1870. In the spring of 1871, Pullman, Andrew Carnegie, and others bailed out the financially troubled Union Pacific; they took positions on its board of directors. By 1875, the Pullman firm owned $100,000 worth of patents, had 700 cars in operation, and had several hundred thousand dollars in the bank.

In 1887, Pullman designed and established the system of "vestibuled trains," with cars linked by covered gangways instead of open platforms. The vestibules were first put in service on the Pennsylvania Railroad trunk lines.[6] The French social scientist Paul de Rousiers (1857–1934), who visited Chicago in 1890, wrote of Pullman's manufacturing complex, "Everything is done in order and with precision. One feels that some brain of superior intelligence, backed by a long technical experience, has thought out every possible detail."[7]

In 1894, when manufacturing demand fell off, Pullman cut jobs and wages and increased working hours in his plant to lower costs and keep profits, but he did not lower rents or prices in the company town. The workers eventually launched a strike. When violence broke out, he gained the support of President Grover Cleveland for the use of United States troops. Cleveland sent in the troops, who harshly suppressed the strike in action that caused many injuries, over the objections of the Illinois governor, John Altgeld.

In the winter of 1893–94, at the start of a depression, Pullman decided to cut wages by 30%. This was not unusual in the age of the robber barons, but he didn't reduce the rent in Pullman, because he had guaranteed his investors a 6% return on their investments in the town. A workman might make $9.07 in a fortnight, and the rent of $9 would be taken directly out of his paycheck, leaving him with just 7 cents to feed his family. One worker later testified: "I have seen men with families of eight or nine children crying because they got only three or four cents after paying their rent." Another described conditions as "slavery worse than that of Negroes of the South".

On May 12, 1894, the workers went on strike.

The American Railway Union was led by Eugene Victor Debs, a pacifist and socialist who later founded the Socialist Party of America and was its candidate for president in five elections. Under the leadership of Debs, sympathetic railroad workers across the nation tied up rail traffic to the Pacific. The so-called "Debs Rebellion" had begun.

Arcade Building with strikers and soldiers Debs gave Pullman five days to respond to the union demands but Pullman refused even to negotiate (leading another industrialist to yell, "The damned idiot ought to arbitrate, arbitrate and arbitrate! ...A man who won't meet his own men halfway is a God-damn fool!"). Instead, Pullman locked up his home and business and left town.

On June 26, all Pullman cars were cut from trains. When union members were fired, entire rail lines were shut down, and Chicago was besieged. One consequence was a blockade of the federal mail, and Debs agreed to let isolated mail cars into the city. Rail owners mixed mail cars into all their trains however, and then called in the federal government when the mail failed to get through.

Debs could not pacify the pent-up frustrations of the exploited workers, and violence broke out between rioters and the federal troops that were sent to protect the mail. On July 8, soldiers began shooting strikers. That was the beginning of the end of the strike. By the end of the month, 34 people had been killed, the strikers were dispersed, the troops were gone, the courts had sided with the railway owners, and Debs was in jail for contempt of court.

Pullman's reputation was soiled by the strike, and then officially tarnished by the presidential commission that investigated the incident. The national commission report found Pullman's paternalism partly to blame and described Pullman's company town as "un-American". The report condemned Pullman for refusing to negotiate and for the economic hardships he created for workers in the town of Pullman. "The aesthetic features are admired by visitors, but have little money value to employees, especially when they lack bread." The State of Illinois filed suit, and in 1898, the Supreme Court of Illinois forced the Pullman Company to divest ownership in the town, which was annexed to Chicago.[11][12]

Tomb of George Pullman at Graceland Cemetery in Chicago

Fearing that some of his former employees or other labor supporters might try to dig up his body, his family arranged for his remains to be placed in a lead-lined mahogany coffin, which was then sealed inside a block of concrete. At the cemetery, a large pit had been dug at the family plot. At its base and walls were 18 inches of reinforced concrete. The coffin was lowered, and covered with asphalt and tarpaper. More concrete was poured on top, followed by a layer of steel rails bolted together at right angles, and another layer of concrete. The entire burial process took two days. His monument, featuring a Corinthian column flanked by curved stone benches, was designed by Solon Spencer Beman, the architect of the company town of Pullman.[13]