consumer rights
(noun)
The legal and moral duties of protection owed to a purchaser of goods or services by the supplier.
Examples of consumer rights in the following topics:
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Basic Consumer Rights
- Basic consumer rights ensure a level of protection for consumers owed by a supplier of goods or services.
- Kennedy presented a speech to the United States Congress in which he extolled four basic consumer rights -- later called, The Consumer Bill of Rights .
- Even though consumers have these rights, they can easily be ignored.
- Kennedy extolled four basic consumer rights, later called the "Consumer Bill of Rights. "
- Summarize the Consumer Bill of Rights extolled by President John F.
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Consumer Interest Groups
- Consumer Interest Groups focus on the issues and interests of consumers .
- Consumer Interest Groups can be considered public-interest groups since their work benefits consumers rather than providing exclusive economic benefits to a closed set of members.
- In these ways Consumer Interest Groups protect and represent consumers.
- Two examples of consumer groups concerned with a broad range of consumer goods are the Better Business Bureau (BBB) and the Consumer Union, who publishes the Consumer Reports.
- Consumer Interest Groups can also be single-issue interests groups.
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The Demand Curve and Consumer Surplus
- Consumer surplus is the difference between the maximum price a consumer is willing to pay and the actual price they do pay.
- Consumer surplus is the difference between the maximum price a consumer is willing to pay and the actual price they do pay.
- The consumer surplus, as marked in red, is bound by the y-axis on the left, the demand curve on the right, and a horizontal line where y equals the equilibrium price.
- Generally, the lower the price, the greater the consumer surplus.
- Consumer surplus, as shown highlighted in red, represents the benefit consumers get for purchasing goods at a price lower than the maximum they are willing to pay.
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Consumer Perception of Communication
- Analyzing how consumers access marketing messages can help brands discover consumers' preferences for how to receive information.
- Failure to follow consumers' changing media preferences can be expensive.
- Consumers use a variety of sources, including:
- Marketing messages must use the right timing and context to be effective for consumers.
- Explain why managing consumer perception is integral to successful marketing communications
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Brand Ownership
- Brand Ownership means building a brand that reflects your values and persuades consumers to believe in and purchase your product.
- Brand ownership is about building, developing and sustaining a brand that reflects your principles and values and which effectively persuades consumers to believe in and purchase your product/service.
- You must also create clear and persuasive messaging communication targeting your end consumer.
- When you truly own your brand, your money is spent wisely on marketing that is targeted, sharp and effective because you have a sophisticated understanding of the marketplace, your product/service, your consumer base and your strategy.
- A brand owner may seek to protect proprietary rights in relation to a brand by registering the trademark such that it becomes a "Registered Trademark. " Also, a firm or licensor can also grant the right to use their brand name, patents or sales knowledge in exchange for some form of payment.
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Evaluating Alternatives
- During the evaluation of alternatives stage, the consumer evaluates all the products available on a scale of particular attributes.
- Evaluation of alternatives is the third stage in the Consumer Buying Decision process.
- The brands and products that consumers compare - their evoked set - represent the alternatives being considered by consumers during the problem-solving process.
- The company also needs to check other brands of the customer's consideration set to prepare the right plan for its own brand.
- Examine the "evaluation of alternatives" stage of the Consumer Decision Process
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Consumer Purchasing Behavior
- Consumer behaviour is the study of when, why, how, and where people do or do not buy a product.
- Consumer behaviour is the study of when, why, how, and where people do or do not buy a product.
- Research has shown that consumer behavior is difficult to predict, even for experts in the field.
- It also needs to check other brands of the customer's consideration set to prepare the right plan for its own brand.Once the alternatives have been evaluated, the consumer is ready to make a purchase decision.
- The marketing organization must facilitate the consumer to act on their purchase intention.
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Consumer Penalties
- Penalties, in the form of fees and restricted user access, exist for consumers who violate terms in contracts.
- Penalties, in the form of fees and restricted user access, exist for consumers who violate terms in contracts.
- Most organizations reserve the right to restrict a user's access to the service if they violate the terms in the agreement.
- Mobile phone service providers often charge an early termination fee on their service, which is a form of consumer penalty.
- Review the rationale and use of consumer penalties as part of pricing tactics
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Perception
- A consumer will selectively perceive what they will ultimately classify as their needs and wants.
- Other variables included in this consumer process include: motivation, learning, attitude, personality, and lifestyle.
- All of these concepts are crucial in interpreting the consumer buying process and can also help guide marketing efforts.
- On the right, the vase actually resembles two faces looking at each other.
- Describe the characteristics of perception as a part of the consumer buying decision process
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Consumer marketing models
- Understanding consumer behavior was not considered to be important.
- Under the product model, management focuses on developing high quality products which can be sold at the right price, but with insufficient attention to what it is that customers really need and want.
- They subsequently developed and introduced the iPod and iTunes online store which revolutionized the way consumers buy music.
- Consumers choose between different products based on getting the best quality for the money.
- Advantages of the product model are that the cost of determining consumer preferences and the development of new products and services are minimized or eliminated because consumers are in some way captive.