patient's satisfaction

(adjective)

Patients' satisfaction with an encounter with health care service is mainly dependent on the duration and efficiency of care, and how empathetic and communicable the health care providers are.

Related Terms

Examples of patient's satisfaction in the following topics:

  • Physicians, Nurses, and Patients

    • The interactions between physicians, nurses, and patients are central to healthcare.
    • A patient is any recipient of health care services.
    • Patients' satisfaction with an encounter with health care service is mainly dependent on the duration and efficiency of care, and how empathetic and communicable the health care providers are.
    • It is favored by a good doctor-patient relationship.
    • Evaluate the importance of positive interactions between physicians, nurses and patients, in terms of satisfaction with health care services

  • The Gap Model

    • An example of GAP #4: the hospital printed on the brochure may have clean and furnished rooms, but in reality, it may be poorly maintained – in this case the patient's expectations are not met.
    • These include: comprehensive studies, gauging satisfaction after individual transactions (surveys immediately after a purchase is made), customer panels and interviews, and through customer complaints.
    • For example – a hospital printed on its brochure may have clean and furnished rooms but in reality, it may be poorly maintained – in this case the patient's expectations are not met.
    • The physician may keep visiting the patient to show and ensure care, but the patient may interpret this as an indication that something is really wrong.

  • TQM’s seven basic elements

    • Customer focus: Decisions of how to organize resources to best serve customers starts with a clear understanding of customer needs and the measurement of customer satisfaction.
    • In the case of health care, the TPS approach enabled one hospital to analyze the causes of patient infections from catheters and pneumonia in patients on ventilators.
    • With simple changes in procedures that prevented patients from getting these secondary illnesses, the hospital was able to save USD 40,000 per patient in these cases.
    • For example, when a dental office designs the service process, it might have patients fill out a form that covers important information on general health issues, allergies, and medications.
    • Staff, hygienists, and dentists are highly trained to follow proper procedures, the facility is both functional and pleasant, and the equipment and tools are state of the art to ensure that the patient's desired outcome is achieved.

  • Satisfaction

    • Satisfaction can be defined as the ratio between an individual's perceived attainments and desires:
    • An individual's satisfaction can change as the result of several things:
    • By changing the person's attainments, they thereby increase or decrease satisfaction.
    • Increased desires, as the formula shows, decrease satisfaction, whereas decreases on desires increase satisfaction.
    • Finally, one person's attainments—and thereby satisfaction—can be changed by the actions of other people.

  • Defining Job Satisfaction

    • Job satisfaction is the level of contentment a person feels regarding his or her job.
    • This feeling is mainly based on an individual's perception of satisfaction.
    • Job satisfaction falls into two levels: affective job satisfaction and cognitive job satisfaction.
    • Many organizations face challenges in accurately measuring job satisfaction, as the definition of satisfaction can differ among various people within an organization.
    • These assessments help management define job satisfaction objectively.

  • Complement Fixation

    • Complement fixation is a method that demonstrates antibody presence in patient serum.
    • Complement fixation is a classic method for demonstrating the presence of antibody in patient serum.
    • Patient serum is first added to the known antigen, and complement is added to the solution.
    • If the patient's serum does contain a complement-fixing antibody, a positive result will be indicated by the lack of red blood cell lysis.
    • Describe how the complement fixation assay can be used to test for the presence of a specific antibody in a patient's serum

  • Evidence-Based Management

    • This results in treatments that are the maximally effective and safe for patients.
    • An example of EBMgt in practice could be a group of managers in an organization trying to determine how to improve job satisfaction.
    • They could conduct a comprehensive and objective (therefore blind) survey across a large number of organizations, collecting enough data on the organizational reimbursements for employees, employee satisfaction, and company cultures to determine if a positive company culture is more relevant than salary to job satisfaction.

  • Disease Diagnosis

    • Knowledge of what is normal and measuring of the patient's current condition against those norms can assist in determining the patient's particular departure from homeostasis and the degree of departure, which in turn can assist in quantifying the indication for further diagnostic processing.
    • Unless the provider is certain of the condition present, further medical tests, such as medical imaging, are performed or scheduled in part to confirm or disprove the diagnosis but also to document the patient's status and keep the patient's medical history up to date.
    • The clinician interacts with the software utilizing both the clinician's knowledge and the software to make a better analysis of the patient's data than either human or software could make on their own.
    • From this point on, in addition to treating the patient's condition, the provider can educate the patient about the etiology, progression, prognosis, other outcomes, and possible treatments of her or his ailments, as well as providing advice for maintaining health.
    • Relevant information should be added to the medical record of the patient.

  • Immunotherapy for Cancer

    • The main idea is stimulating the patient's immune system to attack the malignant tumor cells that are responsible for the disease.
    • This can be either through immunization of the patient (e.g., by administering a cancer vaccine such as Dendreon's Provenge), in which case the patient's own immune system is trained to recognize tumor cells as targets to be destroyed, or through the administration of therapeutic antibodies as drugs, in which case the patient's immune system is recruited to destroy tumor cells by the therapeutic antibodies.
    • Since the immune system responds to the environmental factors it encounters on the basis of discrimination between self and non-self, many kinds of tumor cells that arise as a result of the onset of cancer are more or less tolerated by the patient's own immune system since the tumor cells are essentially the patient's own cells that are growing, dividing, and spreading without proper regulatory control.
    • Adoptive cell-based immunotherapy involves isolating either allogenic or autologous immune cells, enriching them outside the body, and transfusing them back to the patient.
    • Topical immunotherapy utilizes an immune enhancement cream (imiquimod), which is an interferon producer, causing the patient's own killer T cells to destroy warts, actinic keratoses, basal cell carcinoma, squamous cell carcinoma, cutaneous T cell lymphoma, and superficial spreading melanoma.

  • Type II (Cytotoxic) Reactions

    • In type II (cytotoxic) hypersensitivity, the antibodies produced by the immune response bind to antigens on the patient's own cell surfaces.
    • In type II hypersensitivity (or cytotoxic hypersensitivity), the antibodies produced by the immune response bind to antigens on the patient's own cell surfaces.
    • The antigens recognized in this way may either be intrinsic ("self" antigen, innately part of the patient's cells) or extrinsic (adsorbed onto the cells during exposure to some foreign antigen, possibly as part of infection with a pathogen).