technical assistance

(noun)

A method of professional development that aims to assist individuals and their organization to improve by offering resources and information, supporting networking and change efforts.

Related Terms

Examples of technical assistance in the following topics:

  • Support Personnel

    • Support personnel provide after-sales or technical assistance to customers, including functions ranging from engineering to marketing.
    • At large corporations such as IBM, support personnel includes technical specialists who assist or play a key role on customer account teams.
    • While support personnel are often seen as those providing after-sales service or technical assistance, the definition of support staff also includes functions such as accounting, finance, human resources, supply chain, etc.
    • Other common support roles that work with sales managers directly or assist clients and customers with product and service issues include sales engineers, technical support specialists, and customer support representatives .
    • Highly technical companies like IBM often have technical support salespeople on major account teams.

  • Acknowledgements

    • They've done this by setting a positive example in their business practices, by suggesting ideas, by encouraging me to explore new intellectual territory, by offering direct technical assistance, and just by being good friends and associates.
    • The wonderful faculty and staff at Clover Park Technical College—especially Sally Gove and Elaine Holster, but also Mike Wheeler, Dave DeBruyne, Neil Sweerus, LaVerta Schmeling, Lloyd White, Laurie Clary, Dorna Bullpitt, Lori Banaszak, Mathew Williams, Steve Marshall, Scott Blatman, Lucy Dorum, Roger Nix, Jill Gallion, Stan Anderson, Andy Fritz, Dean Lamb, Sherry Nowak, Kathy Hathaway, Tracy Rose Pennisi, Debbie Collins, Barb Rief, Nancy Garcia, and Marilyn Lee.
    • About 1,000 unique students at Wenatchee Valley College, Big Bend Community College, and Clover Park Technical College.

  • Long-Term Development

    • There are a variety of approaches to professional development, including consultation, coaching, communities of practice, lesson study, mentoring, reflective supervision and technical assistance.
    • In a broad sense, professional development may include formal types of vocational education, typically post-secondary or poly-technical training leading to a qualification or credential required to obtain or retain employment .
    • Consultation - to assist an individual or group of individuals to clarify and address immediate concerns by following a systematic problem-solving process.
    • Other methods include communities of practice, reflective supervision, and technical assistance.

  • Technical Skills of Successful Managers

    • Successful managers must possess certain technical skills that assist them in optimizing managerial performance.
    • Of the three skill sets identified by Katz, technical skills are the broadest, most easily defined category.
    • Managers also need a broad range of technical know-how.
    • Front-line managers represent a substantial part of management who must use their technical skills daily.
    • Senior managers need fewer technical skills because strategic decision-making is inherently more conceptual; mid- and lower-level skills such as data collection, assessment, and discussion are all more technical.

  • Introduction

    • In this narrated PowerPoint presentation, we have explored the theory of the Adult Learning environment by including examples of teaching assistants, e-learning in technical colleges, and self-directed learning.

  • Resolving Problems Quickly

    • Customer support is a range of customer services to assist customers in making cost effective and correct use of a product.
    • It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.
    • Automated assisted support enables remote access to sites that need instant problem solving.
    • Most companies offer technical support for the products they sell, generally for free.
    • AT&T Mobility provides technical support for some of its mobile phones through device support centers.

  • Support and Help

    • This increased demand for technical services requires IT support organizations to be more agile in diagnosing and resolving product issues.
    • Today, most major telecommunications, IT and electronic companies run virtual support and help desks to provide user assistance around the world.
    • This service is usually offered in the form of a help desk that acts as an information and assistance resource.
    • Companies, especially larger organizations, offer internal technical support and help desk services to their staff for computer-related problems.
    • These experienced users may provide advice and assistance with problems, or offer work-arounds to fellow users unable to find solutions on their own or through the vendor.

  • Legal Advice and Protection

    • If your company has a legal department, it can help a project by assisting with trademark issues, copyright license ownership and compatibility questions, defense against patent trolls, etc.
    • A good strategy is to have a liaison (usually a developer, or else a lawyer with technical expertise) stand in the middle and translate for as long as needed.

  • Passive Representatives

    • An inside order taker is the retail sales assistant.
    • The repairman is, in essence, a technical shopkeeper.
    • The people they are dealing with have to be technical in nature, just like them.

  • Salesperson Personalities

    • Order-takers: Inside order-takers hold positions such as that of a retail sales assistant.
    • These are front line salespeople, who are supported by technical support teams and marketers.
    • Supporting customers of highly technical and complex products and providing detailed technical information.