Examples of quality control in the following topics:
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- Quality control is used to evaluate and address the quality of the goods a business provides.
- Quality control and quality assurance have different purposes.
- To maintain an effective quality control program, a business must follow these important guidelines:
- Most importantly, a quality control process should be an ongoing process.
- Describe effective quality control processes as they are employed in the business environment
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- The quality control cycle improves processes through a continuous cycle of planning, doing, checking, and acting.
- Quality control is used to develop systems that ensure that the goods and services customers receive meet or exceed their expectations.
- Quality control both verifies the delivery of good quality and identifies gaps and failures that need to be addressed within the process.
- It is important to keep in mind that this quality control process is continuous and specifically designed to improve the quality of business processes on an ongoing basis.
- Use the four central components of the quality control cycle as a quality control (QC) tool
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- Quality assurance and quality control are intended to ensure that products are created with the fewest number of defects possible.
- This can be contrasted with quality control, which is focused on process outputs.
- Quality assurance is measured through failure testing and statistical control.
- Statistical controls ensure that an organization is producing quality products at the lowest possible defect rate.
- Discuss quality control (QC) and quality assurance (QA) as integral components of an effective organizational management structure
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- Six sigma, JIT, Pareto analysis, and the Five Whys technique are all approaches that can be used to improve overall quality.
- Total Quality Management (TQM) is an integrative management philosophy for continuous improvement of the quality of an organization's products and processes in order to meet or exceed customer expectations.
- The following sections describe some other important and widely used techniques that drew inspiration from TQM in their focus on quality and control.
- Six Sigma drew inspiration from the quality improvement methodologies of preceding decades, including quality control, TQM, and Zero Defects.
- JIT programs often include a focus on Total Quality Control.
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- The RATER model is a service quality framework.
- By measuring the quality ratings for these five areas, a business can improve areas that are lagging.
- Gap 2: The quality specification gap.
- Gap 5: The perceived service quality gap.
- Addressing gaps is the ultimate goal of this process because the deviation between customer expectations and actual quality is where quality control and process improvements take place.
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- Project management audits are used to determine and control the quality, completion, and timing of a project.
- This usually refers to audits in accounting, but similar concepts also exist in project management and quality management, as the auditing of steps and processes in a project systematically or randomly to insure that the project is meeting estimated completion and quality standards.
- Like a project management audit, a quality audit is an external verification that a project is compliant with regulations and standard.
- A system of quality audits verifies the effectiveness of a quality management system.
- Identify how project managers can use the common accounting concept of audits to achieve optimal levels of control and efficiency
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- Control management must implement control processes to maintain or improve productivity.
- Quality statistics like defect rates are tracked in the same way.
- Finding ways to streamline internal operations to minimize cost, limit resource use, and optimize performance (quality) is the control manager's central responsibility.
- Many companies have formal programs for improving productivity via existing control systems.
- Companies are constantly looking for ways to improve quality, reduce downtime, and increase inputs of labor, materials, energy, and purchased services.
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- This control process consists of key elements that management must be aware of before designing control systems.
- Condition or Characteristic - Because organizational systems are large and complex, it is virtually impossible to control every aspect of their operations with rigid control mechanisms.
- For example, if an organizations focuses on quality and durability, then the control factors should be testing the consistency of quality and the overall durability in the outputs of the system.
- The key components of any control sequence will underline these four elements.
- Model an effective managing control procedure that incorporates the key components required for effective control processes
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- TQM is aimed at customer satisfaction via continuous improvement of the quality of business products and processes.
- Total Quality Management (TQM) is a management philosophy based on the continuous improvement of the quality of business products and processes.
- It is concentrated on quality and based on participation of all its stakeholders.
- Quality: TQM requires a high degree of excellence of the quality of products or services provided by an business organization.
- Management: The steps of TQM include planning, organizing, controlling, leading, staffing, and provisioning.
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- Control uses information from the past and present and projections for the future to create effective control processes.
- Control involves making observations about past and present control functions to make assessments of future outputs.
- These are called feedback, concurrent control, and feedforward, respectively.
- Picture an analyst statistically measuring the quality and quantity of a given output based on information gathering.
- Diagram the control process of feedback, concurrent control, and feedforward within the organizational control context