automation

(noun)

the use of machines, control systems and information technologies to optimize productivity in the production of goods and delivery of services.

Related Terms

(noun)

The act or process of converting the controlling of a machine or a device to a more automatic system, such as a computer or electronic controls.

Related Terms

Examples of automation in the following topics:

  • Resolving Problems Quickly

    • A service automation platform includes a suite of support solutions including proactive support, assisted support, and self support.
    • Automation of service organizations aim to achieve, for example, lower mean time to repair (MTTR) .
    • Automated assisted support enables remote access to sites that need instant problem solving.
    • By automating the collection of information of devices and applications coexisting with the supported application, problems can be quickly detected and fixed.Automated self support, automates the self support process, freeing users from self-help diagnostics and troubleshooting from online libraries or knowledge bases.
    • Describe how automation and tech support tools are used to resolve customer service issues

  • Effects of Technology on Services

    • Sales force automation (SFA) uses software to streamline the sales process.
    • Many SFA applications include insights into opportunities, territories, sales forecasts and workflow automation.
    • Automation is the use of machines, control systems and information technologies to optimize productivity of goods and the delivery of services.
    • Automation technology has been introduced to many different industries such as food service, mining, retail, industrial, home land security, building services, medical procedures and more.
    • Technology sits squarely in the center of automation with most equipment controlled and governed by computer programs and software platforms.

  • Customer Service as a Supplement to Products

    • Customer service may be provided by a person, such as a sales and service representative, or by automated means.
    • An advantage with automated means is an increased ability to provide service 24-hours a day, which can complement in person customer service.
    • Another example of automated customer service is touch-tone phone, which usually involves a main menu and the use of the keypad as options, for example "Press 1 for English, Press 2 for Spanish. "

  • CRM and Personal Selling

    • It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support.
    • Sales force automation (SFA) involves using software to streamline all phases of the sales process, minimizing the time that sales representatives need to spend on each phase.
    • Many SFA applications also include insights into opportunities, territories, sales forecasts, and workflow automation.

  • Determining a Budget

    • This includes customer relationship management (CRM) software, web analytics, marketing automation, and inbound marketing software.

  • Digital Marketing Characteristics

    • Moreover, eliminating the amount of consumer effort needed to act on digital content helps establish an ongoing, automated relationship between brands and their audience.

  • Understanding Apps in a Marketing Context

    • However, public demand and the availability of developer tools drove rapid expansion into other categories, such as mobile games, factory automation, GPS and location-based services, banking, order-tracking, and ticket purchases.

  • Scanning and Analysis

  • Multiple Sources of Advantage

    • Walmart, a leader in offering low cost products, uses an automated inventory replenishment system to reduce inventory storage requirements and save floor space for additional goods.

  • Decision Support Systems