value
(noun)
a customer's perception of relative price (the cost to own and use) and performance (quality)
Examples of value in the following topics:
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Adding Value
- Louis Vuitton is a prime example of how marketing adds value.
- A main goal of marketing is to add value to an organization.
- Conducting an effective customer value analysis can lead a company to creating an accurate value proposition.
- A value proposition is a promise of value to be delivered and a belief from the customer that value will be experienced.
- Organizations can use value propositions to position value to a range of constituents such as:
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Competition Based on Value
- Value-based marketing allows organizations to create and sustain differentiating values that enable them to compete within their markets.
- Value is thus subjective (i.e., a function of consumers' estimation) and relational (i.e., both benefits and cost must be positive values).
- Value can thus be defined as the relationship of a firm's market offerings to those of its competitors.
- This image shows how value creation is tied to cost and revenue.
- State what is important when shifting to a competition based on value marketing perspective
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The Development of Value-Driven Firms
- The values of an organization are just as important as the products they sell; having a strong value driven culture is important.
- Having a strong value driven culture will ensure continuous high performance within an organization.
- The values of an organization are just as important as the products the organization sells.
- Some people focus on customer service, others on customer experience, others on lifetime value for a customer; many companies believe that having a customer service department is all it takes to create customer value.
- Voice of Employee will be captured through the Customer Circles and Employee Value Add, and the Voice of Customer and Voice of Competitor will be captured by Customer Value Added (CVA).
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Value-Based Pricing
- Value-based pricing seeks to set prices primarily on the value perceived by customers rather than on the cost of the product or historical prices.
- Value-based pricing sets prices primarily, but not exclusively, on the value, perceived or estimated, to the customer rather than on the cost of the product or historical prices.
- This image shows the process for value based pricing .
- Value-based pricing is predicated upon an understanding of customer value.
- Value-based pricing focuses entirely on the customer as a determinant of the total price/value package.
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Value and Relative Value
- Value is the worth of goods, and relative value is attractiveness measured in terms of utility of one good relative to another.
- Value is the worth of goods and services as determined by markets.
- One of the big problems is the large number of different types of values that seem to exist, such as exchange value, surplus value, and use value.
- But how does the seller value things?
- Not only do the two different buyers have a different value on an object, the salesman puts his value on it, and the original manufacturer may have put yet another value on it.
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Cultural Values
- Dominant cultural values are referred to as core values; they tend to affect and reflect the core character of a particular society.
- Core values are slow and difficult to change.
- Secondary values also exist in any culture.
- Secondary values are less permanent values that can sometimes be influenced by marketing communications.
- In addition, core values are held by virtually an entire culture, whereas secondary values are not.
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Company Capabilities
- Capability management uses the organization's customer value proposition to set goals for capabilities based on value contribution.
- Capability management uses the organization's customer value proposition to establish performance goals for capabilities based on value.
- Value contribution is assured when performance is among the best in peer organizations at acceptable cost.
- Value contribution is assured when performed above industry parity at competitive cost.
- Value contribution is assured when performed at industry parity performance below competitors' cost.
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SIVA: Solution, Incentive/Information, Value, and Access
- It stands for Solution, Information, Value, and Access.
- Value → Price The "Price" in the four Ps model is replaced by "Value," reflecting the total value gained through purchasing the product.
- Value can be defined as the extent to which goods or services are perceived by customers to to meet their needs or wants.
- Value is measured in terms of a customer's willingness to pay for a product, and often depends more upon the customer's perception of a product's worth rather than its intrinsic value.
- Many factors affect value, including the customer's cost to change or implement the new product or service and the customer's cost for not selecting a competitor's product or service.
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Other Inputs to Pricing Decisions
- Marketers can also study this effect on their products using Economic Value for the Customer (EVC).
- EVC is based on the insight that a customer will buy a product only if its value to them outweighs the value of the closest alternative.
- The utility of a product depends on its value to the customer minus its price.
- This suggests that the differentiation value relative to the closest competitive offering is $6,000.
- Add the reference price and differentiation values together to get EVC
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Culture
- American culture, for example, values hard work, thrift and achievement.
- There are generally three components of a culture: beliefs, values, and customs.
- Values are general statements that guide behavior and influence beliefs.
- The function of a value system is to help a person choose between alternatives in everyday life.
- Since different cultures have different values, they will have different buying habits.