Section 3
Bureaucratic and Quality Control Tools and Techniques
Book
Version 10
By Boundless
By Boundless
Boundless Management
Management
by Boundless
5 concepts
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Bureaucratic Control
The quality control cycle improves processes through a continuous cycle of planning, doing, checking, and acting.
The Quality Control Cycle
Quality control is used to evaluate and address the quality of the goods a business provides.
Total Quality Management (TQM)
Total quality management (TQM) is the continuous management of quality in all aspects of an organization.
The RATER Model
RATER is a service quality framework that highlights five important business areas customers use to analyze strength or weaknesses.
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Total Quality Management Techniques
Six sigma, JIT, Pareto analysis, and the Five Whys technique are all approaches that can be used to improve overall quality.