Human Resource Management
v. 1.0
Table of Contents
Licensing Information
Chapter 1: The Role of Human Resources
Chapter Introduction
What Is Human Resources?
Skills Needed for HRM
Today’s HRM Challenges
Cases and Problems
Chapter 2: Developing and Implementing Strategic HRM Plans
Chapter Introduction
Strategic Planning
Writing the HRM Plan
Tips in HRM Planning
Cases and Problems
Chapter 3: Diversity and Multiculturalism
Chapter Introduction
Diversity and Multiculturalism
Diversity Plans
Multiculturalism and the Law
Cases and Problems
Chapter 4: Recruitment
Chapter Introduction
The Recruitment Process
The Law and Recruitment
Recruitment Strategies
Cases and Problems
Chapter 5: Selection
Chapter Introduction
The Selection Process
Criteria Development and Résumé Review
Interviewing
Testing and Selecting
Making the Offer
Cases and Problems
Chapter 6: Compensation and Benefits
Chapter Introduction
Goals of a Compensation Plan
Developing a Compensation Package
Types of Pay Systems
Other Types of Compensation
Cases and Problems
Chapter 7: Retention and Motivation
Chapter Introduction
The Costs of Turnover
Retention Plans
Implementing Retention Strategies
Cases and Problems
Chapter 8: Training and Development
Chapter Introduction
Steps to Take in Training an Employee
Types of Training
Training Delivery Methods
Designing a Training Program
Cases and Problems
Chapter 9: Successful Employee Communication
Chapter Introduction
Communication Strategies
Management Styles
Cases and Problems
Chapter 10: Managing Employee Performance
Chapter Introduction
Handling Performance
Employee Rights
Cases and Problems
Chapter 11: Employee Assessment
Chapter Introduction
Performance Evaluation Systems
Appraisal Methods
Completing and Conducting the Appraisal
Cases and Problems
Chapter 12: Working with Labor Unions
Chapter Introduction
The Nature of Unions
Collective Bargaining
Administration of the Collective Bargaining Agreement
Cases and Problems
Chapter 13: Safety and Health at Work
Chapter Introduction
Workplace Safety and Health Laws
Health Hazards at Work
Cases and Problems
Chapter 14: International HRM
Chapter Introduction
Offshoring, Outsourcing
Staffing Internationally
International HRM Considerations
Cases and Problems