Andrews & Arnold

51°24′55″N 0°45′55″W

Andrews & Arnold Ltd
TypePrivate
IndustryISP
Founded1997 (1997)
HeadquartersBracknell, England, UK
Area served
United Kingdom
Key people
Adrian Kennard
(Managing Director)
ProductsInternet Services
Number of employees
19 (2022)
Websitewww.aa.net.uk

Andrews & Arnold Ltd (also known as AAISP, or A&A) is an Internet service provider based in Bracknell, England. The company was founded in 1997 and launched in 1998,[1] serving businesses and "technical" home users.[2]

The company primarily operates as a reseller of connectivity products in the UK and utilises a number of wholesale providers. The company initially only offered services over BT Wholesale, then in 2013 began offering services over Talktalk Wholesale. Typically in the UK, ADSL, FTTC and FTTP lines are served from the same local Openreach infrastructure, although A&A's use of multiple carriers enables diverse backhaul from telephone exchanges using TalkTalk's LLU presence.[3]

In November 2022, Andrews & Arnold began offering FTTP services over the Cityfibre network in England and Wales, marking their first services that do not make use of the Openreach network.[4]

The company was judged as the best niche internet service provider according to the Thinkbroadband Customer Service Awards in 2010.[5] In 2021, it was voted as the best broadband provider in the UK on the ISPreview website.[6]

Andrews & Arnold strongly opposes censorship of Internet connections.[7] In 2015–2017, Kennard published several blog posts discussing why Internet censorship as discussed in the UK is not workable, providing background for AAISP's decision to not censor their customers' connections.[8]

Technology

The company's owner, Adrian Kennard, stated in a blog post that as of October 2010, the company is "xkcd/806" compliant, referring to xkcd comic number 806. This means that technical support callers who say the code word "shibboleet" will be transferred to a technical support representative who knows at least two programming languages, and presumably can offer more useful advice than a standard tech support script.[9][10]

Andrews & Arnold provides optional bonded multiple-link internet access. This allows multiple links to be used together to increase speed and reliability. Special routers distribute individual IP packets between the available links if even one download or upload operation will benefit, and it is not necessary to have several users, running programs or computers to gain the speed benefit. Links can be of different types; each needs only to be a pipe that can carry IP packets. Multiple links can either be used together all the time, or some can be brought up if other links fail (a 'failover' mechanism), or a combination of the two approaches can be set up.[11]

Products

Andrews & Arnold have a number of product areas:

  • Internet access
    • FTTC and FTTP
    • ADSL
    • VDSL
    • L2TP tunnelling service
    • 4G/3G data SIMs
    • Copper lines for DSL
    • Multiline bonded internet connections
  • Leased lines
    • Ethernet (2 Mbit/s – 1 Gbit/s)
  • Domain and hosting services
  • Voice
    • SIP trunking
    • VOIP – Voice over Internet Protocol
    • SIP2SIM – Makes a mobile phone a SIP endpoint
  • Hardware
    • Firebrick Ethernet router (to rent or buy, manufactured by subsidiary Firebrick Ltd)

References
  1. "Andrews & Arnold Ltd - About us". Aaisp.net.uk. Retrieved 30 June 2012.
  2. "Andrews & Arnold Ltd - Broadband information". Aaisp.net.uk. Retrieved 30 June 2012.
  3. "Is BT Wholesale putting new connections on hold? | thinkbroadband". www.thinkbroadband.com. Retrieved 25 November 2022.
  4. Jackson, Mark (7 November 2022). "ISP Andrews and Arnold Soft Launch CityFibre Based FTTP Plans". ISPreview UK. Retrieved 25 November 2022.
  5. "Customer Service Awards 2010". Thinkbroadband. Archived from the original on 8 June 2012.
  6. "The Top 10 Broadband ISPs". ISPreview UK. Retrieved 1 September 2021.
  7. "Why Are We Against Censorship?". Andrews & Arnold. Retrieved 29 January 2014.
  8. "Showing posts with label CENSORSHIP". RevK's ramblings. Retrieved 15 September 2018.
  9. "Tech Support". xkcd. 15 October 2010. Retrieved 24 December 2011.
  10. "XKCD/806 compliance". 15 October 2010. Archived from the original on 23 December 2011. Retrieved 24 December 2011.
  11. "Bonding Lines". Retrieved 16 December 2017.

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