Exetel

Exetel is an Australian ISP which provides ADSL, web hosting, VoIP, and other internet services to customers across Australia. Exetel's headquarters are in offices in Sydney, and its switching centres are distributed in capital city secure data centre facilities around mainland Australia.

Exetel Pty Ltd
TypeSubsidiary
IndustryTelecommunication
Founded29 August 2001 (2001-08-29)
FounderJohn Linton
Headquarters
Sydney
,
Australia
Area served
Australia
Key people
Annette Linton (Chair)
Richard Purdy (CEO)
ProductsBroadband Internet, Fixed Line, Mobile phone services
Services
Number of employees
300
ParentSuperloop
Websitewww.exetel.com.au

Exetel resells products from NBN Co, Telstra, Optus and AAPT. Many of the larger Australian ISPs have chosen to deploy their own infrastructure (including wireless) in order to provide faster and less expensive services than Telstra offers. Exetel does not deploy its own infrastructure outside of its own switching centres. Instead, it is a wholesale customer of Tier 1 wholesale telco providers who provide IP Transit, Inter-capital Transmission and various Residential and Business Grade Access Network products that Exetel integrate and manage for its customers.

History

Exetel began operating in the early 1990s as a technology consulting company, providing technical and management consulting services until December 2003. At that time the Exetel administration decided to become a service provider of data and telephone communications services.[1]

It began offering ADSL1 services in mid-February 2004, SHDSL corporate services in April 2004 and wireless broadband through Unwired in June 2004. Towards the end of 2004 Exetel added wire line telephony services using the Verizon network and mobile services using the Vodafone network. Exetel activated its own VoIP switches in March 2006 and began offering ADSL2+ services on 20 July 2006.

Exetel has PoPs in New South Wales, Victoria, Queensland, South Australia, Western Australia, Australian Capital Territory and Auckland.[2]

On 18 November 2007 Exetel was included in the Deloitte's Rising Star listings as one of the fastest growing 50 Australian technology companies with a cumulative growth of 159% in that two-year period.[3]

In June 2021, Superloop acquired Exetel for $110 million in cash and shares.[4][5]

Services

Exetel offers the following internet related services:

Bandwidth management

Exetel has over 300Gbit/s of bandwidth linking its customers to Exetel and over 300Gbit/s+ of bandwidth linking Exetel to national and international internet networks. Multiple 10Gbit connections to numerous peering networks are used to ensure maximum content availability and network adjacency. Since it began operating, Exetel has implemented various practices to provide the maximum levels of on-net content to ensure the best possible end-user experience including Google, Akamai and Netflix caches.

Uncounted/off-peak period

When it began operating Exetel took the unusual step of providing users with significant "free" data in an attempt to manage its bandwidth more effectively. It actively encourages users to carry out their heavy downloads during what is currently called either the "uncounted" or "off-peak" period. Times and allowances during this period have also varied since the policy was first implemented in February 2004.[6][7] As of 21 July 2009 the off-peak period extends from midnight to midday AEST and the allowance within this period is 60GB per month.[7][8][9] This period and its allowance is available to all residential ADSL and ADSL2+ customers, except those on bundled ADSL plans or zero quota ADSL2+ plans.[7][8]

Despite there being a defined limit in the uncounted/off-peak period, Exetel does not actively prevent customers from downloading beyond that limit. While it used to discourage such action by placing users who exceed the limit in any month into separate bandwidth pools for the remainder of the month it, as of 1 February 2008, began applying excess charges to any downloads beyond the off-peak limit.[7][9][10]

As of 13 June 2015, there are new terms for broadband, NBN and mobile that include various data limits including free/unlimited data options.[11]

References
  1. "About us". Exetel. 13 June 2015.
  2. "Network Diagram". Exetel. Archived from the original on 23 July 2008. Retrieved 23 June 2008.
  3. "Technology Fast 50 Australia 2007 – This year's shining stars" (PDF). Deloitte. 22 February 2008. Retrieved 23 June 2008.
  4. Duckett, Chris. "Superloop to purchase Exetel for AU$110 million". ZDNet. Retrieved 26 June 2021.
  5. Superloop dials into internet provider Exetel Australian Financial Review 7 June 2021
  6. Adam Turner (13 August 2005). "Hatch a plan". The Age.
  7. "Exetel (plan pages)". Whirlpool. Retrieved 25 September 2007.
  8. "Exetel's Residential Services". Archived from the original on 1 March 2014. Retrieved 27 November 2007. (refer plan table pages)
  9. "Changes To Exetel Broadband Plans". Exetel. 17 September 2008.
  10. "12 Midnight to 12 Noon 48 gb Reminder". Exetel. 1 February 2008. Retrieved 1 March 2008.
  11. "Terms". Exetel. 13 June 2015.
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