Gambling Commission

The Commission's stated aims are "to keep crime out of gambling, to ensure that gambling is conducted fairly and openly, and to protect children and vulnerable people". However, critics note its ADR process and default non-disclosure of complaints as often part of "standard procedure" contrasts directly with the validity of this claimed remit.[10]

The Commission released a new 2018/19 business plan with the goals of improving industry standards, consumer protections and public protection from gambling related harm.[11][12] From December, 2020 through February, 2021, the Commission invited public comment on improving the quality and timeliness of its statistics regarding problem gambling.[13]

The Commission issues licenses to gambling operators, can levy fines and revoke licenses, and is tasked with investigating and prosecuting illegal gambling. It is also responsible for advising national and local government on gambling-related issues.[10]

For remote gambling, the Commission issues licences to those operators whose remote gambling equipment is located in the territory of Great Britain. Whilst, those operators who wish to advertise their services in England, Wales, or Scotland, but are based outside the country, have to obtain a license from the Gambling Commission following the passage of the Gambling (Licensing and Advertising) Act 2014. The 2014 Act changed the licensing requirements so that any company wishing to advertise gambling and take bets from consumers in England, Wales, or Scotland must hold a license issued by the Gambling Commission. Previously, an operator in one of the whitelisted gambling jurisdictions could advertise their services in Great Britain without requiring a separate license from the Commission.[10][14][15] The proposals were opposed by the gambling industry, including the Gibraltar Betting and Gaming Association.[16]

The list of responsibilities of the Gambling Commission includes work to ensure that licenses act in accordance with the requirements imposed by the Gambling Act 2005 and other related regulations and standards. The Commission has the right to visit its licenses and examine their financial activities. As a result of this examination, specialists from the Gambling Commission can issue recommendations for amendments. Apart from such advice, supplementary license conditions can be set or removed. In some cases, the Commission may take action to correct or avoid certain misconducts.[17]

Apart from reviewing the activities of the licensed operators, the Commission is authorised to take regulatory actions against those licenses who breach the rules in some way. The range of actions that may need to be taken varies from issuing a warning to inflicting a fine on those who violate license conditions. In situations where additional investigation is required, the license can be revoked.

The Intelligence department of the Gambling Commission collects information about the illegal activities related to their field and conducts preliminary investigation to build a picture of the situation and inform senior management. They also collaborate with other UK organisations and the police in cases where suspicious betting or gambling activities are detected.[18]

The list of operators and personal license holders who have had a regulatory sanction imposed on them is published on the site of the Gambling Commission.[19]

In December 2016 the Gambling Commission fined Camelot Group £3 million for failing to verify a fraudulent National Lottery ticket that had been presented in 2009. The Commission found that Camelot had poor fraud prevention controls in place and that it had breached the terms of its license.[20] The case was subsequently investigated by police, who found that a Camelot employee who worked in Camelot's fraud department had conspired with a member of the public to claim a jackpot prize of £2.5 million using a bogus ticket.[21][22][23]

In February 2018, the Commission fined British bookmaker William Hill £6.2 million for not protecting players after a series of systematic failures to prevent money laundering.[24]

The Commission issued a £600,000 penalty to LeoVegas in May 2018 for producing misleading adverts to customers as well as several self-exclusion failings.[25] The following month, in June 2018, the Commission fined 32Red £2 million for failing a problem gambler who had deposited £758,000 with 32Red over more than two years. 32Red had failed to check the customer, who had a net income of £2,150 per month, could afford the bets despite several previous regulatory rulings in this area.[26]

On 31 July 2019 the Commission announced that Ladbrokes Coral would pay £5.9m for past failings in anti-money laundering and social responsibility. An investigation found that the companies failed to put in place effective safeguards to prevent consumers suffering gambling harm and against money laundering between November 2014 and October 2017.[27]