McDelivery

McDelivery is a McDonald's service that delivers food to the customer's door. The service was introduced in parts of the United States beginning in 1993 and is available in many Asian, Middle Eastern and Latin American countries using motorcycle couriers. In some countries, McDelivery is available 24 hours a day, and in certain locations is free with a minimum order.

McDelivery
TypeSubsidiary
IndustryOnline food ordering
ParentMcDonald's

International availability
The McDonald's in Montaza in the eastern outskirts of Alexandria, Egypt has a fleet of delivery scooters, 2011.

McDelivery is available in Australia,[1] Austria, Bahrain,[2] Brazil,[3] China,[4] Colombia,[5] Costa Rica, Chile,[6] Cyprus,[7] Egypt,[8] Germany,[9] Georgia,[10] Guatemala,[11] Hong Kong,[12] India,[13][14] Indonesia,[15] Israel,[13] Italy, Japan,[16] Jordan,[17] South Korea,[18] Kuwait,[19] Lebanon,[20] Malaysia,[21] New Zealand, Pakistan,[22] Qatar,[23] Philippines,[24] Romania,[25] Russia, Saudi Arabia,[26] Singapore,[27] Slovenia,[28] South Africa,[29] Spain,[30] Sri Lanka,[31] Taiwan,[32] Thailand,[33] Turkey, United Arab Emirates, Ukraine,[34] United States, and the United Kingdom.[35]

Austria

The first McDonald's delivery service on the European continent started in 2013 with a trial in Wien-Hietzing. Deliveries are now available all across the capital city from 11am to 11pm at a cost of €4 (US$4.44) and a minimum order requirement of €8 (US$8.87).

Australia

A trial of McDelivery began in Australia in November 2013. The service was rolled out more widely across the country from August 2014 in partnership with Menulog. Delivery times vary according to location. Some branches deliver breakfast, lunch and dinner but a 5pm-9pm window is most common. The delivery fee is typically A$4.95 ($3.72 USD) with a minimum order requirement of A$25 ($18.8 USD).[1][36]

Brazil

McDelivery in Brazil began in June 2018. The order can be placed through their website or their app, as well as through iFood, Uber Eats or Rappi.

"I'm Lovin' It" bicycle delivery, Shanghai, China, 2007

Canada

McDelivery in Canada is done via Uber Eats, SkipTheDishes, and DoorDash. The availability of menu items varies by location.[37]

China

In China, service is available 24 hours and the delivery fee is 8¥ (US$1.24).[38]

Cyprus

McDelivery in Cyprus started in February 2014 from the Limassol restaurant only and then continued to include all main towns of Cyprus (Nicosia, Paphos, Limassol, Larnaka and Famagusta). Delivery is available from 11am to 1am at a limited radius for each town. The delivery cost is €2 (US$2.22) with a minimum order of €10 (US$11.09)The order can be placed via phone or through the McDonald's Cyprus website.

Hong Kong

In Hong Kong, 24-hour McDelivery was first introduced in 2009, available to majority of the urban area in the territory. Orders are made by telephone and can be placed up to 7 days in advance. As of 2012, the service costs HK$12 (US$1.54) for each delivery, with no minimum order requirement. The fee is waived if the value of the order exceeds HK$60 (US$7.72).

Most, if not all, orders are delivered on motorcycles, which are painted with McDonald's colours and logo. Logistics are outsourced to Rixon Delivery and Flow Logistics. The firm initially recruited delivery workers on a "self-employment" basis. The labour rights of the workers came to media attention in 2009, after some motorcyclists were severely injured in traffic accidents but were refused compensation.[39] According to news reports, neglect on the part of Rixon may have contributed to these accidents, because of the way the delivery storage on the motorcycles was modified.[40] After intervention by the Labour Department, Rixon retroactively recognized its delivery workers as employees, making them eligible for unemployment and other employee benefits.[41][42]

India

McDelivery was introduced to India in 2004.[43] The delivery fee is ₹33 (US$0.4).[44]

Indonesia

In Indonesia, delivery costs Rp. 11,500 ($0.73 USD) with a minimum order of Rp. 21,500 ($1.5 USD).[15]

Israel

McDelivery was introduced to Israel in 2016. Currently the service operates only in Tel Aviv, Ramat Gan, Bat Yam, Givatayim, Holon and Gush Dan.[45] Delivery is free but there is an 80 ILS (US$22.64) minimum for an order.

Japan

In Japan, McDelivery is available from 7 am to 11 pm, with a ¥300 ($2.73 USD) delivery fee and a ¥1,500 ($13.67 USD) minimum order, or ¥1,000 ($9.11 USD) for morning deliveries.[16]

Malaysia

McDelivery was introduced to Malaysia in March 1994. The delivery fee is 4.25 MYR (US$1.01). The service is available 24 hours, 7 days every week in certain areas. The minimum order is 18 MYR (US$4.30).

Netherlands

In The Netherlands, McDelivery is available since 2017 in selected cities such as Amsterdam, Rotterdam and Utrecht. Ordering can be done via the Uber Eats website or app. No minimum order is required, and the delivery fee is €2,50.[16]

New Zealand

In New Zealand, McDelivery began operating in July 2016.

South Korea

In South Korea, 24 hour McDelivery was introduced in 2007, with a ₩7,000 ($6.12 USD) minimum order.[46]

Pakistan

24 hour McDelivery is available in Pakistan, there is no minimum order limit or any delivery charges. Several exclusive delivery deals are available.

Philippines

In the Philippines, McDelivery is available in Metro Manila, and a few more cities in some provinces such as Metro Cebu, Davao, Laguna, Rizal, Cavite, Batangas, Tarlac, Nueva Ecija, Bulacan, Pampanga, Pangasinan, and Ilocos Norte. There is no minimum order required and the delivery charge is PHP49.00 (US$0.95).

Romania

McDelivery is available in all cities through online food delivery platforms Foodpanda, Glovo and Tazz.

Ukraine

McDelivery is currently available in Kyiv, Lviv, Kharkiv, Dnipro, Vinnytsia, Zaporizhia and Odesa via Uber Eats.

Russia

McDelivery (Russian: Макдоставка, McDostavka) was available in Moscow by UberEats, and is available in Moscow, St. Petersburg, Nizhny Novgorod, Rostov on Don, Ekaterinburg, Novosibirsk, Samara, Kazan, Ufa and Voronezh.

Singapore

In Singapore, McDelivery was introduced in 2005. It was originally 24 hours. McDelivery gained popularity during the COVID-19 period where residents stayed at home and discouraged non-essential travels.

There is a S$3.50 ($2.61 USD) delivery fee for online orders, a S$4 ($2.990 USD) fee for telephone orders, and a minimum order of S$10 (US$7.25) in industrial areas.[47]

McDelivery only operates from 7am to 10.30pm during the COVID-19 period, later from 29 March 2022, it was extended to 5.30am - 12am, and followed by 26 April 2022, it was extended back to 24 hours.

Slovenia

In several street blocks of Ljubljana's downtown, McDonald's began its delivery service in June 2018. The company set the conditions for a minimum order of one whole meal. The orders can be made online via the ehrana.si online food ordering service.

South Africa

In parts of South Africa it is possible to order McDelivery.[48]

Spain

In some parts of Spain, McDonald's delivers orders through its partners Glovo and Uber Eats.

Taiwan

In Taiwan, the delivery fee is NT$39 ($1.4 USD).[49]

Istanbul, Turkey, 2012

Turkey

In Turkey delivery is free.

United Kingdom

A trial period for the service began in June 2017,[50] prior to a potential formal roll-out of the service nationwide in 2017 using Uber Eats. McDelivery is offered on Uber Eats and Just Eat.

United States

In the United States, delivery began in 1993 in Virginia[51] and expanded to Manhattan in 1994.[52][53] In 2017, McDonald's launched McDelivery service to the rest of the United States via Uber Eats. On July 16, 2019, McDonald's announced it would also partner with DoorDash to further expand the availability of McDelivery.[54] The delivery fee with both services varies based on the distance between the customer and the McDonald's restaurant from which they are ordering.

References
  1. "McDonald's home delivery takes off across Australia". Goodfood. 6 August 2014. Retrieved 21 April 2015.
  2. "McDelivery". Bahrain: McDonald's. Retrieved 14 February 2014.
  3. "McEntrega" (in Portuguese). Brazil: McDonald's. Retrieved 18 February 2014.
  4. "24hr McDelivery" (in Chinese). China. Retrieved 14 February 2014.
  5. "McEntrega" (in Spanish). Colombia: McDonald's. Retrieved 18 February 2014.
  6. "McDelivery llega a Chile: McDonald's está disponible desde app como Pedidos Ya, Glovo y Rappi". CNN Chile (in Spanish). Retrieved 7 October 2018.
  7. "McDelivery". Cyprus: McDonald's.
  8. "McDelivery". Egypt: McDonald's. Retrieved 18 February 2014.
  9. "McDelivery: McDonald's Lieferservice". Germany: McDonald's.
  10. "McDelivery". Georgia: Drive.ge.
  11. "McEntrega" (in Spanish). Guatemala: McDonald's.
  12. "24hr McDelivery" (in Chinese). Hong Kong: McDonald's. Retrieved 14 February 2014.
  13. "McDelivery". India, Delhi: McDonald's. Retrieved 15 April 2015.
  14. "McDelivery". India, Mumbai: McDonald's. Retrieved 14 February 2014.
  15. "Delivery". Indonesia: McDonald's. Retrieved 18 February 2014.
  16. "McDelivery" (in Japanese). Japan: McDonald's. Retrieved 14 February 2014.
  17. "McDelivery". Jordan: McDonald's. Retrieved 24 December 2016.
  18. "24/7 McDelivery". South Korea: McDonald's. Retrieved 14 February 2014.
  19. "McDelivery". Kuwait: McDonald's. Retrieved 4 July 2014.
  20. "McDonald's". Lebanon: McDonald's.
  21. "McDelivery" (in Malay). Malaysia: McDonald's. Retrieved 14 February 2014.
  22. "McDelivery". Pakistan. Retrieved 14 February 2014.
  23. "McEntrega". Panama. Retrieved 19 September 2014.
  24. "24/7 McDelivery". Qatar: McDonald's. Retrieved 14 February 2014.
  25. "McDonald's – McDelivery vine la tine". mcdonalds.ro. Retrieved 26 March 2018.
  26. "McDelivery". Saudi Arabia: McDonald's. Retrieved 14 February 2014.
  27. "24/7 McDelivery". Singapore: McDonald's. Retrieved 14 February 2014.
  28. "McDonald's dostava Ljubljana od junija 2018 postaja realnost, a zgolj v Centru, delu Šiške, Bežigrada, Viča in Most | UPORABNA STRAN". www.blog.uporabnastran.si (in Slovenian). Retrieved 25 May 2018.
  29. "McDelivery South Africa". South Africa: McDonald's. Retrieved 15 April 2015.
  30. "A domicilio | McDonald's España". McDonald's España. Retrieved 12 May 2017.
  31. "McDelivery Sri Lanka". Sri Lanka: McDonald's. Retrieved 15 April 2015.
  32. "24hr McDelivery" (in Chinese). Taiwan: McDonald's. Retrieved 14 February 2014.
  33. "McDonald's" (in Thai). Thailand: McDonald's.
  34. "McDelivery". UAE: McDonald's. Retrieved 14 February 2014.
  35. "McDelivery". UK: McDonald's. Retrieved 14 February 2014.
  36. "McDelivery". Australia: McDonald's. Retrieved 21 April 2015.
  37. Canada, McDonald's. "McDelivery Canada". McDonald's Canada. Retrieved 7 August 2018.
  38. "McDelivery FAQ" (in Chinese). China: McDonald's. Retrieved 14 February 2014.
  39. 「麥麥送」車手工傷零保障（東方日報）2009年8月8日
  40. 尾重頭輕 員工質疑「麥麥送」車設計違例（明報）2009年8月15日
  41. "LD responds to media enquiries on Rixon deliverymen's rights and benefits". www.info.gov.hk. Retrieved 11 January 2023.
  42. 勞工處接 15宗麥麥送工傷賠償查詢（蘋果日報）2009年8月22日
  43. "McDonald's launches All India Single Number for McDelivery". 16 March 2007. Retrieved 14 February 2014.
  44. "McDelivery". India: McDonald's. Retrieved 3 August 2016.
  45. McDelivery|url=https://order.mcdonalds.co.il/.html%7Caccess-date=14 February 2014|date=16 March 2007}}
  46. "McDelivery FAQ". South Korea: McDonald's. Retrieved 6 August 2014.
  47. "McDelivery FAQ". Singapore: McDonald's. Retrieved 14 February 2014.
  48. "McDelivery™ South Africa".
  49. "McDelivery FAQ" (in Chinese). Taiwan: McDonald's. Retrieved 14 February 2014.
  50. Williams, Holly (22 June 2017). "McDonald's launches long-awaited UK home delivery trial". Independent. Archived from the original on 12 May 2022.
  51. "McDonald's is trying out home delivery in Virginia". The New York Times. 24 November 1993. Retrieved 18 February 2014.
  52. Jargon, Julie (13 December 2011). "Asia Delivers for McDonald's". The Wall Street Journal. Retrieved 18 February 2014.
  53. Weber, Bruce (5 November 1994). "And Now, McDelivery; Latest in Un-Home Cooking". The New York Times. Retrieved 14 February 2014.
  54. "McDonald's Adds DoorDash as U.S. McDelivery Partner". McDonald's Corporation. Retrieved 11 August 2019.
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