Pegasystems

Alan Trefler founded Pegasystems in 1983 at the age of 27, in Cambridge, Massachusetts.[4] Prior to founding the company, in the early 1980s Trefler had developed computer systems that could play chess.[7] During the company's early years it focused on providing case management, namely for companies such as American Express.[7][9] The company went public in 1996 with initial and secondary public offerings,[10] and began trading on NASDAQ under the symbol PEGA.[11]

In March 2010, Pegasystems acquired the enterprise software company Chordiant for around $161.5 million.[12] The acquisition gave Pegasystems access to new markets such as online training, telecommunications and healthcare, with Pegasystems integrating Chordiant and its customer relationship management (CRM) technology into its existing operations.[6] Pega Cloud was introduced using Amazon Web Services in 2012,[2] and in October 2013, Pegasystems acquired the mobile application developer Antenna Software[13][6] for $27.7 million. Located in New Jersey, Antenna also had bases in Kraków and Bangalore.[13]

In 2014, Pegasystems invested in network operations in North America and India to support its cloud services.[14] In May 2014, Pegasystems acquired the Bangalore-based MeshLabs, a text mining and analytics software startup. Pegasystems acquired Firefly in June 2014, a co-browsing tool funded by First Round Capital.[15]

As of February 2015, the company had active partnerships with IT outsourcing companies such as Hexaware, NIIT Incessant Technologies, Tata Consultancy Services, Infosys, Wipro, HCL Technologies, Accenture and Cognizant. Between 2005 and 2015, Pegasystems had average sales growth of 21% per year.[16] The company Pegasystems acquired OpenSpan Inc., an Atlanta based company specializing in robotic process automation and workforce analytics software.[17]

In 2016, Pegasystems announced training and certification on the Pega platform for educators and students.[18] [2][19]

In February 2019, Pegasystems purchased Infruid Labs, a business analytics and data visualization software company.[20] In May 2019, the company bought In The Chat, a digital messaging platform.[21]

In May of 2020, Pegasystems sponsored a Boston-based punk band, the Dropkick Murphys, for a benefit concert that took place at Fenway Park. The Dropkick Murphys also had Bruce Springsteen virtually call in on the outfield screen to play alongside the band. The concert was live streamed and helped raise more than $700,000 in COVID relief funds as well as benefiting Habitat for Humanity, Feeding America and the Boston Resiliency Fund.[22][23]

In January 2021, the company announced it had acquired Qurious.io, which provides a cloud service that analyzes voice calls in real time to support customer service representatives.[24]

In June 2021, Pegasystems became the official supplier of the Ryder Cup.[25] The company also sponsored pro golfers Marc Leishman and Mel Reid.[25] In June 2021, Reid wore Pegasystems' Pride logo, one of the first times a pride logo has been worn in professional golf.[26]

In May 2022, a jury verdict awarded Appian Corporation $2.036 billion in damages for trade secret misappropriation and a damages award of $1 for a violation of the Virginia Computer Crimes Act.[27][28] The company will not be required to begin paying the judgement until all avenues of appeal have been exhausted.[29] In February 2023, Pega filed an appeal asking the court to overturn the previous judgement and either rule in Pega’s favor or order a new trial.[30]

In 2022, Pegasystems acquired Everflow, a Brazilian process mining company to support their process mining and hyper automation goals.[31]

In 2023, Pega GenAI, a set of 20 generative AI boosters were integrated across Pega’s portfolio of products, Pega Infinity.[32]