Water privatisation in South Africa

In January 1999, the Siza Water Company (SWC), then part of the French SAUR Group, became the first private company to manage a water and wastewater utility in South Africa. Under a groundbreaking 30-year concession contract, SWC assumed responsibility for providing water and sanitation services to what was then known as the Borough of Dolphin Coast, a locality in the iLembe District Municipality with a permanent population estimated at 34,000 located about 50 kilometers north of Durban. The privatisation was welcomed and supported by the city council and senior government officials, including President Thabo Mbeki who visited the area to sanction the process. The Development Bank of Southern Africa and the Municipal Infrastructure Investment Unit supported the development and completion of the concession arrangement by providing technical and advisory services during the conception and contract development phase. This helped to make this option understandable and financially feasible. SWC is a local company formed by Saur International of France (which holds a 58% share), four other companies and company employees. After initial difficulties the contract was renegotiated in 2001, including a substantial reduction in investment requirements and the provision of free basic water. A more accurate billing and collection system has led to an increase in revenues of 68%, while tariffs were increased by about 30% and the number of customers increased by 6%.[2] In May 2007, SWC became a subsidiary of the British firm Cascal N.V. and in October 2012 it became part of the Sembcorp group from Singapore.[3]

In 1999 the municipality of Nelspruit in Mpumalanga (ex-East Transvaal) signed a 30-year concession with the Greater Nelspruit Utility Company (GNUC), a subsidiary of Cascal, itself part of the British firm Biwater. The concession serves 350,000 people in Nelspruit and neighboring townships. GNUC subsequently changed its name to Silulumanzi. In July 2010 it was sold to Sembcorp of Singapore.[4] According to the private concessionnaire, in the first two years of the concession thousands of unregistered connections were found and many household and mains leaks repaired. The savings have enabled water delivery to other areas not previously supplied. Over 8,000 broken meters have been replaced and a further 15,000 new meters have been installed to provide new house connections and formalise existing unauthorised supplies. Total water supplied into distribution fell from 66,000 m3/day to 60,000, despite an increase of over 30% of customers supplied. This was achieved by reducing non-revenue water. Traditional political protests had involved non-payment of water bills so that a change in culture was required. Facilitators have worked in the villages and townships educating, discussing and encouraging the regular payment of water and sewage bills. Besides meetings with elected representatives, they engage in street theatre and sports sponsorship. Also local offices have been established throughout the concession area to provide easy access for customers to pay their bills, raise queries, deal with complaints and report leaks. As a result, revenue collection has substantially improved.[5] Furthermore, the portion of households with access to basic water supply increased from 52% in 1999 to 88% in 2009. In formalised urban areas, 24-hour supply has been extended to 82% of households, up from 37% in 1999.[1]

In January 2001, the city of Johannesburg established the municipal company Johannesburg Water and subsequently signed a management contract with Water and Sanitation Services South Africa (WSSA), a joint venture between Suez (ex-Lyonnaise des Eaux), its subsidiary Northumbrian Water Group and the South African company Group 5. The contract was not extended when it expired in 2006.

In 2003, WSSA also had a 25- year concession in Queenstown, Eastern Cape and provided water and wastewater services to over 2 million people in the provinces of Kwa-Zulu Natal (Dolphin Coast), Eastern Cape (including in Stutterheim), Western Cape, Limpopo and Gauteng.[6]