Fidelity Investments

In the 1960s, Fidelity was the first major American finance firm to market mutual funds directly to everyday people via direct mail advertising and door to door sales.[27] Previously, mutual funds had been marketed almost exclusively to high-income or high-wealth individuals, retirement funds for employers, and/or those already in the finance industry.

FMR has three fund divisions: Equity (headquartered in Boston, Massachusetts), High-Income (headquartered in Boston) and Fixed-Income (headquartered in Merrimack, New Hampshire). The company's largest equity mutual fund is Fidelity Contrafund, which has $107.4 billion in assets,[28] making it the largest non-indexed fund in the US and the largest fund managed by an individual. William Danoff has managed Contrafund since 1990.[29]

Fidelity Magellan is another large equity fund, with $15.5 billion in assets.[30] Its current manager is Jeffrey Feingold, who also manages the Fidelity Trend Fund. It was previously managed by Ned Johnson from May 2, 1963, to Dec. 31, 1971, Peter Lynch from May 31, 1977, to May 31, 1990, and Harry W. Lange from 2005 to 2012. Under Lynch's leadership Magellan averaged 29% a year, more than doubling the growth rate of the benchmark S&P 500, and remains the best-performing mutual fund in history over such an extended period.[31][32]

In 2018, Fidelity Investments introduced a new line of zero-expense-ratio mutual funds[33] for individual investors. Fidelity's first two zero expense ratio funds, ZERO Total Market Index Fund and ZERO International Index Fund have since grown to more than $1 billion in assets. Later that year, Fidelity introduced two more zero-expense funds. Together, the four Fidelity zero-expense-ratio equity funds[34] provide market exposure to more than two-thirds of industry index assets.

Fidelity Investments operates a major brokerage firm and has investor centers in over 140 locations throughout the US. Through its subsidiary, National Financial Services LLC, Fidelity Investments provides services to its correspondent broker-dealers, institutional investment firms, banks and trusts, family offices,[35] and registered investment advisors including brokerage clearing and back office support and a suite of software products for financial services firms. National Financial was the custodian for over $443 billion in assets, in 4.3 million accounts as of September 30, 2010.[35]

Fidelity Personal, Workplace and Institutional Services (PWIS) is the largest provider of 401(k) retirement plan services with $1.4 trillion under administration[36] and $32 billion in total defined contribution assets, as of 2015.[36] Other services provided include pension administration, health & welfare administration, stock plan administration as well as payroll and other record-keeping services.

The company's Devonshire Investors arm is a division that gives the owners of the company the ability to make other investments outside its funds.[37]

Assets include Veritude, an employment agency for jobs at Fidelity.[38] The company has been a major investor of real estate, owning the Seaport Center and 2.5 million square feet of office space in Boston.[39] It formerly owned Community Newspaper Company, the largest chain of newspapers in suburban Boston, Massachusetts, sold to the Boston Herald in 2000[40] and now owned by GateHouse Media. Fidelity has also strategically invested in the telecom/managed services/data center industries, including COLT Telecom Group in Europe,[41] MetroRED in South America, and KVH Co. Ltd. in Japan. Since 2008, all MetroRED ownership has been completely divested.

It was formerly heavily invested in commercial lumber and building materials.[42]

In 2013, they sold Boston Coach, a limousine and black-car service, founded in 1985 by Ned Johnson after waiting too long for a taxi, to Harrison Global.[43] It formed ProBuild Holdings in 2006 and sold it to Builders FirstSource in 2015.[44]

Fidelity manages a donor-advised fund, Fidelity Charitable, in 1991, becoming the first commercial DAF provider.

Fidelity International (FIL) also runs its own proprietary investing arm called Eight Roads. It is a global platform with 100+ investment professionals across China, Japan, India, Singapore and UK. In 2018, Eight Roads launched a new European fund.[45] In June 2019, Fidelity announced it may demerge Eight Roads from its core business.[46]

In February 2007, the NASD, a division of the Financial Industry Regulatory Authority, fined 4 FMR-affiliated broker-dealers $3.75 million for alleged registration, supervision and e-mail retention violations. The broker-dealers settled without admitting or denying the charges.[50]

In 2004, Fidelity Brokerage paid $2 million to settle charges by the U.S. Securities and Exchange Commission that employees altered and destroyed documents in 21 of its 88 branch offices between January 2001 and July 2002. Fidelity has internal inspections every year to make sure it is complying with federal regulations. Management was accused of pressuring branch employees to have perfect inspections and gave notice of the inspections and that at least 62 employees destroyed or altered potentially improper documents maintained at branch offices including new account applications, letters of authorization and variable annuity forms.[51]

In May 2007, NASD fined two Fidelity broker-dealers $400,000 for preparing and distributing misleading sales literature promoting Fidelity's Destiny I and II Systematic Investment Plans, which were sold primarily to U.S. military personnel. As part of the settlement, the FMR affiliates were required to notify Destiny Plan holders who want to increase their investments in existing Destiny Plans that additional shares of the underlying fund can be purchased outside the Destiny Plans without paying the additional sales charges.[52]

The founding Johnson family, individually and through various trusts, owns stock representing a 49% voting interest in FMR, and have signed agreements pledging to vote all their shares as a bloc. Edward Johnson III was chairman of the group, but was replaced by his daughter, Abigail Johnson. Abigail was once the largest single shareholder with about 25% ownership, but in October 2005, it was reported that she had sold a "significant" portion of her shares to family trusts, and that there were doubts as to whether she was still in line to succeed her father.[53] Abigail was named CEO in 2014,[54] and chairman in 2016.[55]

Most of the remaining 51% of the company is held by various Fidelity employees and ex-employees, including fund managers and ex-managers, such as Peter Lynch.[56]

Fidelity has experimented with marketing techniques directed to the baby boomer demographic, releasing Never Stop Doing What You Love, a compilation of songs by Paul McCartney. McCartney became the firm's spokesman in 2005 in a campaign entitled "This Is Paul". On the day of the disc's release, company employees were treated to a special recorded message by Paul himself informing them that "Fidelity and [he] have a lot in common" and urging them to "never stop doing what you love".[57]