Public service

A public service is any service intended to address specific needs pertaining to the aggregate members of a community.[1][2] Public services are available to people within a government jurisdiction as provided directly through public sector agencies or via public financing to private businesses or voluntary organizations (or even as provided by family households, though terminology may differ depending on context). Other public services are undertaken on behalf of a government's residents or in the interest of its citizens. The term is associated with a social consensus (usually expressed through democratic elections) that certain services should be available to all, regardless of income, physical ability or mental acuity. Examples of such services include the fire brigade, police, air force, and paramedics (see also public service broadcasting).

Not to be confused with Civil service.
Tbilisi Public Service Hall Building, Tbilisi, Georgia

Even where public services are neither publicly provided nor publicly financed, they are usually subject to regulation going beyond that applying to most economic sectors for social and political reasons. Public policy,[3] when made in the public's interest and with its motivations, is a type of public service.

Sectors
The National Bureau of Investigation (NBI) headquarters building in Tikkurila, Vantaa, Finland

In modern developed countries, the term "public services" (or "services of general interest") often includes:[4]

Trains are a public service.

Implications

Public services can be constructed, coordinated and operated in many ways or forms. They include government agencies, independent state-funded institutes, government-coordinated organizations, civil society, militaries and volunteers.

Government employees

Government agencies are not profit-oriented and their employees are often motivated differently.[5] Studies of their work have found contrasting results including both higher levels of effort[5] and fewer hours of work.[6] A survey in the UK found that private sector hiring managers do not credit government experience as much as private sector experience.[7] Public workers tend to make less in wages when adjusting for education, although that difference is reduced when benefits and hours are included.[8] Public servants have other intangible benefits such as increased job security and high wages.[8]

Need satisfaction and sustainability

A study concluded that public services are associated with higher human need satisfaction and lower energy requirements while contemporary forms of economic growth are linked with the opposite. Authors find that the contemporary economic system is structurally misaligned with goals of sustainable development and that to date no nation can provide decent living standards at sustainable levels of energy and resource use. They provide analysis about factors in social provisioning and assess that improving beneficial provisioning-factors and infrastructure would allow for sustainable forms of sufficient need satisfaction.[9][10]

Characteristics

A public service may sometimes have the characteristics of a public good (being non-rivalrous and non-excludable), but most are services which may (according to prevailing social norms) be under-provided by the market. In most cases public services are services, i.e. they do not involve manufacturing of goods. They may be provided by local or national monopolies, especially in sectors that are natural monopolies.

They may involve outputs that are hard to attribute to specific individual effort or hard to measure in terms of key characteristics such as quality. They often require high levels of training and education. They may attract people with a public service ethos who wish to give something to the wider public or community through their work.

The process of assessing the needs of the people of an area, and then designing and securing an appropriate public service to meet those needs, is often referred to in the UK as commissioning.[11] The commissioned services may be delivered by organisations in the public sector, private sector or third sector:[12] when the private or third sector is involved the process of commissioning will usually be linked with a process of procurement, to determine who will provide the services, at what cost and on what terms. Commissioning is often seen as a cyclical process.[11]

History

Governing bodies have long provided core public services. The tradition of keeping citizens secure through organized military defence dates to at least four thousand years ago.[13]

Maintaining order through local delegated authority originated at least as early as the Warring States period (5th to 3rd centuries BCE) in ancient China with the institution of xiàn (prefectures) under the control of a centrally appointed prefect. Historical evidence of state provision of dispute resolution through a legal/justice system goes back at least as far as ancient Egypt.[14]

A primary public service in ancient history involved ensuring the general favor of the gods through a theologically and ceremonially correct state religion.[15]

The widespread provision of public utilities as public services in developed countries usually began in the late nineteenth century, often with the municipal development of gas and water services. Later, governments began to provide other services such as electricity and healthcare. In most developed countries, local or national governments continue to provide such services, the biggest exceptions being the U.S. and the UK, where private provision is arguably proportionally more significant.[16] Nonetheless, such privately provided public services are often strongly regulated, for example (in the US) by Public Utility Commissions.

In developing countries, public services tend to be much less well developed. For example, water services might only be available to the wealthy middle class. For political reasons, the service is often subsidized, which reduces the finance potentially available for expansion to poorer communities. The United Nations Sustainable Development Goal 5 is however, a global initiative which aims to influence the provision of public services and infrastructure to marginalized demographics.[17]

Nationalization, privatization and personalization
A group of Chilean 'Damas de Rojo', volunteers at their local hospital

Nationalization
Main article: Nationalization

Nationalization took off following the World Wars of the first half of the twentieth century. In parts of Europe, central planning was implemented in the belief that it would make production more efficient. Many public services, especially electricity, fossil fuels and public transport are products of this era. Following the Second World War, many countries also began to implement universal health care and expanded education under the funding and guidance of the state.

Privatization

There are several ways to privatize public services. A free-market corporation may be established and sold to private investors, relinquishing government control altogether. Thus it becomes a private (not public) service. Another option, used in the Nordic countries, is to establish a corporation, but keep ownership or voting power essentially in the hands of the government. For example, the Finnish state owned 49% of Kemira until 2007, the rest being owned by private investors. A 49% share did not make it a "government enterprise", but it meant that all other investors together would have to oppose the state's opinion in order to overturn the state's decisions in the shareholder's meeting.

A regulated corporation can also acquire permits on the agreement that they fulfill certain public service duties. When a private corporation runs a natural monopoly, then the corporation is typically heavily regulated, to prevent abuse of monopoly power. Lastly, the government can buy the service on the free market. In many countries, medication is provided in this manner: the government reimburses part of the price of the medication. Also, bus traffic, electricity, healthcare and waste management are privatized in this way. One recent innovation, used in the UK increasingly as well as Australia and Canada is public-private partnerships. This involves giving a long lease to private consortia in return for partly funding infrastructure.

Personalization

Personalization is an all-encompassing theme and a dominant idea in the UK public service environment. It is a story made up of five narratives: 1. People are their own life experts 2. Human-centred methods reveal her lifestyle more than limited departments knowledge. 3. Personalization is tailored to everyone, not just those who need social care. 4. The essence of personalization is to improve a person's life. 5. Personalization reduces costs.[18]

See also
  • CEEP, the European Centre of Enterprises with Public Participation and of Enterprises of General Economic Interest
  • Certificate of public convenience and necessity
  • Good governance
  • Infrastructure
  • Labour Relations (Public Service) Convention, 1978
  • Right to Public Services legislation
    • The Odisha Right to Public Services Act, 2012
  • New Public Management
  • United Nations Public Service Awards
  • UN Public Service Day
  • Universal basic services

References
  1. McGregor, Eugene B. Jr.; Campbell, Alan K.; Macy, Anthony itua; Cleveland, Harlan (July–August 1982). "Symposium: The Public Service as Institution". Public Administration Review. Washington. 42 (4): 304–320. doi:10.2307/975969. JSTOR i240003. ProQuest 197199863.
  2. "Definition of PUBLIC SERVICE". www.merriam-webster.com. Retrieved 2019-08-21.
  3. Anderfuhren-Biget, Simon; Varone, Frédéric; Giauque, David (December 2014). "Policy Environment and Public Service Motivation". Public Administration. London. 92 (4): 807–825. doi:10.1111/padm.12026. ProQuest 1639861884.
  4. "Services of general interest". European Economic and Social Committee. 2012-07-09. Retrieved 2020-06-16.
  5. Frank, Sue A.; Lewis, Gregory B. (March 2004). "Government Employees: Working Hard or Hardly Working?". The American Review of Public Administration. 34 (1): 36–51. doi:10.1177/0275074003258823. S2CID 155017646.
  6. Richwine, Jason (11 September 2012). "Government Employees Work Less than Private-Sector Employees". Backgrounder. The Heritage Foundation (2724): 1–6. Retrieved 16 January 2016.
  7. Ovsey, Dan (27 May 2014). "Public sector stigma: The 100,000 workers Tim Hudak removes from the provincial payroll could have a tough transition to the private sector". Financial Post. Retrieved 16 January 2016.
  8. Volokh, Sasha (7 February 2014). "Are public-sector employees "overpaid"?". The Washington Post. Retrieved 18 January 2016.
  9. "Securing decent living standards for all while reducing global energy use". phys.org. Retrieved 10 July 2021.
  10. Vogel, Jefim; Steinberger, Julia K.; O'Neill, Daniel W.; Lamb, William F.; Krishnakumar, Jaya (29 June 2021). "Socio-economic conditions for satisfying human needs at low energy use: An international analysis of social provisioning". Global Environmental Change. 69: 102287. doi:10.1016/j.gloenvcha.2021.102287. ISSN 0959-3780.
  11. Cabinet Office, Office of the Third Sector (2006), Partnership in Public Services: An action plan for third sector involvement, published December 2006, accessed 17 February 2021
  12. Cabinet Office, Modernising Commissioning: Increasing the role of charities, social enterprises, mutuals and cooperatives in public service delivery, page 7, published 2010, accessed 17 February 2021
  13. Rice, Michael (1998). The Power of the Bull. London: Routledge. p. 13. ISBN 978-1-317-72583-1. As the more advanced social institutions began to take shape they contributed to some counterbalancing of the essential insecurity of man's condition. It was inevitable that ambitious and assertive men should see an opportunity for establishing for themselves positions of power and influence. No doubt many such occasions had their origins in a genuine concern for the public good [...] The position of [...] the war-band leader as the strong arm of the community's defence would increasingly be confirmed by the subjection of the community to the members of what [...] were becoming, demonstrably, elites, [...] This period, embracing part of the fifth and all of the fourth and third millennia before the present era, is absolutely pivotal to the development of the modern world.
  14. Haley, John O. (2016). Law's Political Foundations: Rivers, Rifles, Rice, and Religion. Cheltemham, Gloucestershire: Edward Elgar Publishing. pp. 43–44. ISBN 978-1-78536-850-9. Pharaonic Egypt epitomizes a regulatory, public law regime. [...] The principal function of this elaborate apparatus was to maintain order and security, and, above all, to acquire as much of the surplus agricultural wealth and labor as possible.
  15. Hovey, Craig; Phillips, Elizabeth (2015). The Cambridge Companion to Political Theology. New York: Cambridge University Press. p. 4–5. ISBN 978-1-107-05274-1. To ensure the favor of the gods was the preeminent task of ancient rulers worldwide, for they all were priestly kings. The Roman Caesar was the pontifex maximus of Rome's state god. The Chinese emperor certainly stood over his subjects as 'Son of Heaven,' but if he fell into disfavor with heaven and his country was visited by famine, plague, earthquakes, and floods, he could be overthrown. The Moloch of Carthage demanded children as sacrifices; the Aztecs and Mayas offered their Gods still-quivering hearts. These political religions were do ut des religions in which the relationship between deity and worshippers was one of contractual exchange.
  16. by (2019-10-29). "Concept Of Public Service (1)". Andhra Pradesh PCS Exam Notes. Retrieved 2020-09-24.
  17. "Sustainable Development Goal 5: Gender equality". UN Women. Retrieved 2020-09-23.
  18. Dvorak, J. (2013). Exploring the Personalization of Public Services. Public Administration Review, Vol. 73, p. 378–380.
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