Levels of Measurement
In order to address the process for finding averages of qualitative data, we must first introduce the concept of levels of measurement. In statistics, levels of measurement, or scales of measure, are types of data that arise in the theory of scale types developed by the psychologist Stanley Smith Stevens. Stevens proposed his typology in a 1946 Science article entitled "On the Theory of Scales of Measurement. " In that article, Stevens claimed that all measurement in science was conducted using four different types of scales that he called "nominal", "ordinal", "interval" and "ratio", unifying both qualitative (which are described by his "nominal" type) and quantitative (to a different degree, all the rest of his scales).
Nominal Scale
The nominal scale differentiates between items or subjects based only on their names and/or categories and other qualitative classifications they belong to. Examples include gender, nationality, ethnicity, language, genre, style, biological species, visual pattern, and form.
The mode, i.e. the most common item, is allowed as the measure of central tendency for the nominal type. On the other hand, the median, i.e. the middle-ranked item, makes no sense for the nominal type of data since ranking is not allowed for the nominal type.
Ordinal Scale
The ordinal scale allows for rank order (1st, 2nd, 3rd, et cetera) by which data can be sorted, but still does not allow for relative degree of difference between them. Examples include, on one hand, dichotomous data with dichotomous (or dichotomized) values such as "sick" versus "healthy" when measuring health, "guilty" versus "innocent" when making judgments in courts, or "wrong/false" versus "right/true" when measuring truth value. On the other hand, non-dichotomous data consisting of a spectrum of values is also included, such as "completely agree," "mostly agree," "mostly disagree," and "completely disagree" when measuring opinion .
Ordinal Scale Surveys
An opinion survey on religiosity and torture. An opinion survey is an example of a non-dichotomous data set on the ordinal scale for which the central tendency can be described by the median or the mode.
The median, i.e. middle-ranked, item is allowed as the measure of central tendency; however, the mean (or average) as the measure of central tendency is not allowed. The mode is also allowed.
In 1946, Stevens observed that psychological measurement, such as measurement of opinions, usually operates on ordinal scales; thus means and standard deviations have no validity, but they can be used to get ideas for how to improve operationalization of variables used in questionnaires.