Section 2: Planning Media and Communication Strategies

Patient notifications often involve some level of media engagement, but the level can vary in scale from a single press statement announcing the extent of the investigation/notification, to multiple press releases and press conferences as the investigation/notification unfolds. Throughout the investigation and notification process, it will be important to take the media into account and fulfill their needs as a part of the communication response. Media can be very helpful in rapidly conveying important health information, particularly in large-scale patient notifications. Patients may be difficult to reach and media outlets can help to spread the word. Even if media engagement is not proactively sought, it is possible that patients or healthcare personnel may independently contact media during the investigation/notification. Therefore, facilities and health departments should be prepared for media attention anytime a patient notification is performed. The primary factors in planning media and communication strategies are:

1. Determining the extent of the information to convey to the news media
2. Determining when to convey that information
3. Determining who to coordinate with to convey that information
4. Being prepared if information is leaked to the media before it is formally announced

The following resources will help guide media and communication strategies. Note that some of these are intended for novice communications professionals.

Tips

• Writing for the Media
  • Key Talking Points
  • Preparing to Speak to the Media
  • Common Questions from the Media
    • Questions for Patient Notification Press Conferences
  • Press Statements versus Press Releases
  • Media Factsheets/Backgrounders
• Spokesperson Preparation
  • Principles of Effective Risk Communication
  • What Makes a Good Spokesperson?
    • General Recommendations for Spokespersons in All Settings
  • What Spokespersons Should Know When Talking to Media
    • General Media Interview Approach
• Planning the Release of Media and Patient Notification Letters
  • Think Local Media First
    • Consider other items needed to tell a complete story
• Conducting a Successful Press Conference or Media Opportunity
  • Determining the Level of Media Notification
    • When a press conference may be warranted
    • Other options for alerting the media

Sample Materials

• Example Press Releases
  • Sample Press Release A: Issued by Facility
    Download Customizable Press Release [Doc – 23 KB]
  • Sample Press Release B: Issued by Facility
    Download Customizable Press Release [Doc – 24 KB]
  • Sample Media Fact Sheet
    Download Customizable Media Fact Sheet [Doc – 23 KB]
  • Sample Press Releases: Issued by Health Department
    Southern Nevada Health District: Hepatitis C Investigation Media Information

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